Bwin Welcome Bonus Conditions
General Terms and Conditions
GENERAL TERMS AND CONDITIONS AS AMENDED ON 07.05.2019
IMPORTANT – PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCEPTING THESE AGREEMENTS, THEN PRINT THESE TERMS AND CONDITIONS AND STORE THEM ALONG WITH ALL CONFIRMATION E-MAILS, SMS MESSAGES, ADDITIONAL TERMS, TRANSACTION DATA, GAME RULES AND PAYMENT METHODS RELEVANT TO YOUR USE OF THE PLATFORMS AND/OR FACILITIES. WE WILL NOT FILE OUR CONTRACT WITH YOU SO PLEASE PRINT IT OUT FOR YOUR RECORDS. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE (AS SET OUT BELOW).
You accept to be bound by this contract by clicking on ‘Submit’ or ‘I Agree’ and/or by using the Facilities (as that term is hereinafter defined). After You (as that term is hereinafter defined) click on ‘Submit’ or ‘I Agree’ or when You use the Facilities, a legally binding agreement on these Terms and Conditions is concluded between, (a) You, the end user (‘You‘) and (b) ElectraWorks Limited of Suite 6, Atlantic Suites, Europort Avenue, Gibraltar a company registered in Gibraltar under company number 94014. ElectraWorks Limited is defined as ‘We‘, ‘Us‘ or ‘Our‘ as appropriate.
ElectraWorks Limited is licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner under the Gambling Act 2005 for purposes of operating online casino games and online fixed odds betting. To the extent that You are located outside England, Wales, Scotland or Northern Ireland whilst You receive the Facilities, We shall be deemed to be regulated by the Gibraltar Gambling Commission. ElectraWorks Limited is licensed and regulated by the UK Gambling Commission under the Gambling (Licensing and Advertising) Act 2014. To the extent that You are located in England, Wales, Scotland or Northern Ireland whilst You receive the Facilities (a “UK Player”), We shall be deemed to be regulated by the UK Gambling Commission. ElectraWorks Limited holds a license issued by the Irish Revenue Commission and where the betting facilities are offered to customers in the Republic of Ireland they are operated in accordance with this license.
We provide facilities at bwin.com (together the ‘bwin Platforms’), and any other online or mobile platform provided by Us (each individual site being a ‘Platform‘) on which You access Our betting, gaming and wagering facilities, including but not limited to the Sports betting Facilities and the Gaming Facilities, as defined below using Your Account (Facilities‘).
In the event that You have any complaints, claims or disputes with regard to any outcome regarding the Facilities or any other activity performed by Us, You should in the first instance contact Us in accordance with Section 22 below.
IF THESE AGREEMENTS ARE TRANSLATED INTO ANOTHER LANGUAGE, THE ENGLISH LANGUAGE VERSION WILL PREVAIL IN THE EVENT OF ANY CONFLICT BETWEEN THE TRANSLATION AND THE ENGLISH LANGUAGE VERSION.
Please note that these Terms and Conditions shall prevail in the event of any conflict between these Terms and Conditions and any of the game rules or other documents referred to in these Terms and Conditions.
By clicking on ‘Submit’ or ‘I Agree’ and accepting these Terms and Conditions, You are also acknowledging and accepting these Agreements. Access to and use of Our Facilities are governed by these Agreements. If You have any questions about these Agreements, We would encourage You to seek independent legal advice.
The Facilities and interactive features (including certain games) may vary according to the Platform You are using to access them from.
SPORTS BETTING FACILITIES
The sports betting facilities are the facilities provided by Us via the following Platforms: bwin.com and any other sports betting platforms provided by Us from time to time (together the ‘Sports betting Facilities‘).
If You are using or intending to use the Sports betting Facilities, You must do so in accordance with Section 28 of these Terms and Conditions which applies specifically to the Sports betting Facilities.
The gaming facilities are the facilities provided by Us via the following Platforms: bwin.com and any other gaming platforms provided by Us from time to time (together the ‘Gaming Facilities‘).
If You are using or intending to use the Gaming Facilities, You must do so in accordance with Section 29 of these Terms and Conditions which applies specifically to the Gaming Facilities.
1. APPLICABILITY OF AGREEMENTS
By acknowledging that You have read these Agreements when You register to join and/or by clicking on the ‘Submit’ or ‘I Agree’ button when You install any of the software relating to the Facilities provided via the Platforms or when You register for Your Account, You agree to comply with these Agreements, and You acknowledge that Your failure to comply with these Agreements may result in disqualification, the closure of Your Account (hereafter as defined in Section 3 below), forfeiture of funds and/or legal action against You, as appropriate and as further specified in these Agreements. You acknowledge that if You accept these Agreements, We will start providing You with the benefit of the Facilities immediately. As a consequence of this, if You accept these Agreements when registering for Our Facilities, You will not later be able to cancel Your registration, although You can terminate Your Account in accordance with Section 18 below.
2. LEGALITY OF USE OF THE FACILITIES
2.1 Underage gambling is an offence. You may only use the Facilities if You are 18 years of age or over (or such other higher minimum legal age in Your jurisdiction) and it is legal for You to do so according to the laws that apply in Your jurisdiction. You confirm that You are not accessing Our Facilities from the United States, Poland or any territory where it is not legal to participate in on-line gaming at the time of placing a bet or participating in a game. You further confirm that you are not accessing any lottery games from Portugal. We reserve the right to ask for proof of age from You, and Your Account may be suspended until satisfactory proof of age is provided. You understand and accept that We are unable to provide You with any legal advice or assurances and that it is Your sole responsibility to ensure that at all times You comply with the laws that govern You and that You have the complete legal right to use the Facilities. You acknowledge that underage gambling is not acceptable and depending on whether you are a UK Player, We may refer any attempts to do so to the Gibraltar Gambling Commissioner (if you are not a UK Player at the time of receipt of the Facilities) or to the UK Gambling Commission (if you are a UK Player who has allowed underage gambling to occur at the time of receipt of the Facilities) who may refer the matter to local prosecution authorities. Without limitation to the above, access to Our Facilities may be restricted from certain territories. Any use of the Facilities is at Your sole option, discretion and risk. By using the Facilities, You acknowledge that You do not find the Facilities to be offensive, objectionable, unfair, or indecent in any way.
2.2 UK Players will only be able to deposit funds and use the Facilities after we have successfully verified Your identity details. To complete the verification procedures UK Players may be required to provide a copy of an identification document and a proof of address as prompted during the registration process. We reserve the right to request further documents from UK Players in order to confirm an individual’s identity in accordance with UK legal and regulatory obligations. UK Players whose identities have not been successfully verified will not be able to use our Facilities.
We may request copies of identity documents and proofs of address from any non-UK Player at any time and We reserve the right to void any transactions You make until We are able to verify Your identity details. If We are unable to satisfactorily verify Your identity within a reasonable time-period, where the period of time shall be determined by Us at Our sole discretion, We reserve the right to either suspend or close Your Account and we may withhold the account balance in Your Account until Our verification process is completed satisfactorily.
2.3 In the case of UK Players if, on completion of Our verification checks You are shown to be underage, You will not be permitted to register to use our Facilities. If, on completion of Our verification checks, You are a non-UK Player and You are shown to be underage, We reserve the right to void all transactions made whilst You were underage. We reserve the right to close any underage non-UK Player Account. We reserve the right to inform the Gibraltar Gambling Commissioner or the UK Gambling Commission, depending on Your location at the time during which you received the Facilities.
2.4 We reserve the right to restrict access to any UK Player’s account whilst we undergo our verification checks, during which time, subject to our legal and/or regulatory obligations, an affected UK Player may only withdraw any remaining balances deposited in their Accounts together with any associated winnings (including winnings from bonuses where relevant conditions have been met).
3.1 To use the Facilities, You will first need to register for an account with Us. You may access any of Our Facilities from Your Account (as defined below).
3.3 You may also be asked to choose a preferred currency for Your Account from the currencies available from time to time (‘Account Currency‘). Please note that once You have chosen, You will not be able to change Your Account Currency more than once without Our approval (which may be withheld or delayed at Our sole discretion). Should You wish to change Your Account Currency more than once, please contact Us. Any Account Currency changes will be made on the terms and at the Exchange Rates offered by Us at the time of conversion. Please see our Frequently Asked Questions for further details.
3.4 There are no set-up charges for opening Your Account. We are not a bank and funds are not insured by any government agency. All payments to and from Your Account must be paid in the currencies available on the Facilities from time to time and shall not bear interest and You shall ensure that all payments into Your Account are from a payment source for which You are the named account holder. If You are making a deposit to or withdrawal from Your Account in a currency other than Your Account Currency, such deposit and/or withdrawal will be made at the Exchange Rates offered by Us at the time of such deposit or withdrawal and may be subject to a small conversion fee. We are required to notify UK Players that the level of protection afforded to their funds is described in the Disclosure Statement. Please note that UK Players will be required to acknowledge receipt of the Disclosure Statement and We will not permit UK Players to use any of their funds deposited for gaming until they have each done so on each of the following occasions: (i) if a UK Player has not previously deposited funds with Us, on the first occasion on which that UK Player deposits funds, (ii) if a UK Player has previously deposited funds with Us, on the next single occasion on which that UK Player deposits funds with Us and (iii) on the occasion of any subsequent deposit by a UK Player, which is the first since a change in Our Disclosure Statement.
Customer funds are kept in accounts separate from business accounts but they would form part of the assets of the business in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: medium segregation.
Please see our Frequently Asked Questions for further details or consult the Gambling Commission website.
3.5 To play Real-Money Games or place a bet, You will be required to pay ‘real money’ funds into Your Account by any of the methods specified from time to time by Us. Such funds will be deposited into Your Account upon actual receipt of funds by Us and/or Our agents. Minimum and maximum limits may be applied to the payments into Your Account, depending upon Your history with Us, the method of deposit, and other factors as determined solely by Us. For further details of current deposit and withdrawal options and fees, please see our Payments FAQs. If permitted by Us, You may make transfers from Your Account to fund another player’s Account solely for the purposes of using the Facilities and such transfers will be subject to the Inter-Account Transfer Terms (where applicable) and any other applicable terms and the restrictions on withdrawals therein.
3.6 You can request withdrawals from Your Account at any time provided all payments made have been received. We reserve the right to pay any requested withdrawal partly or in total via the same method of payment and in the same currency with which deposits were made.
3.7 To use certain Facilities You may first need to download and install software as provided on the relevant Platform.
3.8 We are unable to guarantee the continued availability of any particular currency. In the unlikely event that it becomes necessary for Us to stop supporting a particular currency and Your Account Currency becomes unavailable, We reserve the right to require You to convert Your Account Currency into a preferred available alternative at the Exchange Rates offered by Us at the time of conversion.
4. TRUE IDENTITY AND ONE ACCOUNT
The name on Your Account must match Your true and legal name and identity and the name on Your Account registration must match the name on the credit card(s) or other payment accounts used to deposit or receive monies into Your Account. Without derogating from the aforementioned, should you use credit card(s) or other payment accounts which are not in Your true and legal name and identity to deposit or receive monies into Your Account, we will presume that you have received complete and sufficient consent from the rightful owner and/or the named person on such credit card(s) or other payment account(s). We shall not be obligated in any manner to examine such consent and shall bear no responsibility with respect to your representations under these Terms and Conditions. To verify Your identity, We reserve the right to request satisfactory proof of identity (including but not limited to copies of a valid passport/identity card and/or any payment cards used) and satisfactory proof of address (including but not limited to a recent utility bill or bank statement) at any time. Failure to supply such documentation may result in suspension or closure of Your Account and We may withhold the account balance in Your Account until You supply such documentation and our verification process is completed satisfactorily. You may not hold more than one (1) Account in connection with Your use of the Platforms. If You have more than one (1) Account or Accounts in different names, then You must contact Usimmediately to have Your Accounts managed so that You only have one (1) Account. We reserve the right to close Your Account(s) if You open multiple Accounts. Should We have reasonable grounds to believe that multiple Accounts have been opened with the intention to defraud the company, We reserve the right to cancel any transaction related to said fraud attempt. If You have lost Your Account name / User ID or password, please contact Us for a replacement.
5. NO GROUP EMPLOYEES, AFFILIATES, BOOKMAKERS, SPORTS PARTICIPANTS OR PROHIBITED PERSONS
If You are (i) an officer, director, employee, consultant or agent of GVC Holdings PLC or one of its direct or indirect subsidiaries (the ‘Group’); (ii) a supplier or vendor of the Group; (iii) (in relation to the Sports betting Facilities only) a bookmaker or betting agent or a person otherwise involved in the creation, organisation or execution of an event on which We accept bets (including but not limited to sportspersons, athletes, officials, members of sports club and/or leagues), You are not permitted to register for an Account with Us or to use directly or indirectly any of the Facilities (each an ‘Unauthorised Person‘), other than in the course of Your employment as a Group employee. Similarly, relatives of Unauthorised Persons are not permitted to register with Us or to use directly or indirectly any of the Facilities. For these purposes, the term ‘relative’ shall include (but not be limited to) any of a spouse, partner, parent, child or sibling. In addition, Participants (as defined below) of any activity sanctioned directly or indirectly by the (English) Football Association (except for any Participant who would only be deemed a Participant by virtue of their involvement at a Club below Step 4 in the National League System and any match official, referee coach or referee assessor operating at Level 4 or below) are prohibited from using Our Sports Betting Facilities for the purposes of betting, whether directly or indirectly, on any matter concerning or related to football anywhere in the world, including without limitation, the transfer of players, employment of managers, team selection and disciplinary matters. For the purposes of this section, a “Participant” shall have the same meaning as ascribed in the Football Association Rules and shall mean all affiliated associations, authorised agents, competitions, clubs, club officials, licensed agents, players, officials, match officials, management committee members or employees of an affiliated club and all such persons who are from time to time participating in any activity sanctioned directly or indirectly by the (English) Football Association.
6. YOUR USE OF THE FACILITIES
6.1 In the interests of ensuring fairness, We may take any measures as we deem appropriate in order to create a fair and balanced game play environment.
6.2 Without prejudice to any of Your current and pending transactions involving Facilities, We reserve the right to suspend, modify, remove and/or add to any of the Facilities in Our sole discretion and to the extent permitted by law. We will not be liable for any such action.
6.3 We forbid the use of all unfair practices when using the Facilities. We do this to protect Our customers and the integrity of the Facilities. Please read Our Unfair Advantage Policy which is incorporated in these Agreements for further details and Our Anti-Cheating Policy at section 29.4. If any customer is found to be participating in any form of collusion or other activities that We consider to constitute cheating, his or her account may be permanently closed and any balance may be at risk of forfeiture or withholding as per section 17 of these Terms and Conditions.
6.4 We forbid the posting of any prohibited Third-Party Content (as that term is hereinafter defined) on Our Platforms. Please read Our Third-Party Content Policy which is incorporated in these Agreements for further details.
6.5 We reserve the right to suspend Your use of certain of our Facilities, Platforms or any games on our Platforms from time to time.
6.6 No communications or information published on the Facilities is intended to constitute legal or tax advice and we accept no liability for any reliance on such content.
6.7 For the purpose of any reference to time in connection with your use of the Facilities, We use the timezone GMT +1 unless otherwise specified.
6.8 Your use of the Facilities is for Your personal use only. You may not use the Facilities for any commercial purpose.
6.9 We take Responsible Gaming seriously. If (i) You have been diagnosed with a gaming disorder or (ii) You are undergoing treatment for a gaming disorder, You are not allowed to use our Facilities. If You feel You have lost or may lose control over Your gaming or gamling expenses or feel at risk of losing control, You must notify Us immediately. Please also see the Responsible Gaming function available under the ServiceClose section of Your Account.
7. COPYRIGHT AND TRADEMARKS
The terms bwin and any other marks used by the Group are the trademarks, service marks and/or trade names of the Group or one of its subsidiaries or associated companies or its licensors. Further, all other material used by Group, including but not limited to the software, images, pictures, graphics, photographs, animations, videos, music, audio, text (and any intellectual property rights in and to any of the same) is owned by the Group or one of its subsidiaries or associated group companies and/or licensors and is protected by copyright and/or other intellectual property rights. You obtain no rights in such copyright material or trade or service marks and must not use them without the Group’s written permission.
8. ELECTRONIC FACILITIES PROVIDER
In order to use the Facilities, You will be required to send money to and may be required to receive money from Us. We may use third-party electronic payment processors and/or financial institutions (‘ESPs‘) to process such financial transactions. You irrevocably authorise Us, as necessary, to instruct such ESPs to handle Account deposits and withdrawals from Your Account and You irrevocably agree that We may give such instructions on Your behalf in accordance with Your requests as submitted using the relevant feature on Our Platforms. You agree to be bound by the Terms and Conditions of use of each applicable ESP. In the event of conflict between these Agreements and the ESP’s Terms and Conditions, these Agreements shall prevail.
We may from time to time offer You complimentary or bonus amounts to be credited by Us into Your Account (‘Bonus(es)‘). Such Bonuses may only be used in relation to such Facilities as may be specified when the Bonus is offered to You. Acceptance of any Bonus shall be in accordance with additional Terms and Conditions We may make available to You in respect of each such Bonus offering and, if none, then in accordance with the Standard Promotional Terms and Conditions and bonus release restrictions contained in the relevant offer. Offers may be used only ONCE unless otherwise specified. You are not entitled to withdraw any Bonus amounts and You may not remove any cash obtained via a Bonus from Your Account without first complying with the applicable terms including, without limitation, in respect of any qualifiers or restrictions. With regard to the Sports betting Facilities, in addition to any further applicable terms, You may only withdraw any funds obtained via a Bonus from Your Account when You have wagered a sum equivalent to five times the Bonus amount and five times the deposit amount that led to the Bonus amount at decimal odds of 1.7 or above.
10.1 Your account balance is the amount of real money paid into Your Account (by You or by Us), plus any winnings (including bonuses which have not met the applicable wagering restrictions) and/or minus any losses accrued from using the Facilities, less any rakes or entry or other fees, if applicable, and less any amounts previously withdrawn by You or amounts forfeited or reclaimed by Us due to any known or suspected fraud or due to deposits or other transactions rejected or cancelled by Your bank or any relevant third-party bank (whether as a result of insufficient funds, charge-backs or otherwise), any Inactive Account Fees (see Section 11 below) or any sums which are otherwise deductible or forfeited under these Agreements (‘Account Balance‘).
10.2 Acceptance of a withdrawal request is subject to You having made and sufficiently wagered a real-money deposit or non-restricted bonus in Your Account, accrued winnings, any deposit method restrictions, bonus restrictions and/or Security Reviews (see Section 16 below) and any other terms of these Agreements. All amounts You withdraw are subject to the transaction limits and withdrawal methods that We notify You of before withdrawing. For further details of current deposit and withdrawal options and fees please see our Payments FAQs.
10.3 We may report and withhold any amount from Your winnings in order to comply with any applicable law. All taxes due in connection with any winnings awarded to You are Your sole liability. Account balances cannot be transferred, substituted or redeemed for any other prize. Payment of funds which You withdraw shall be made by wire, credit card and/or any other manner which We select in Our sole discretion, although We will try to accommodate Your preferences as indicated by You when You register.
10.4 Payments will be made as soon as reasonably possible (subject to up to 2 business days internal processing time), although there may be delays due to any Security Review (see Section 16 below) undertaken by Us and save where We hold any such payments in accordance with these Agreements.
10.5 All Payments made by bank transfer in EUR within the SEPA region will be processed in accordance with the SEPA criteria. This means that both the remitter and the receiver will be charged regular domestic fees for the transaction by their respective banks, even if the transfer takes place between two different countries within the SEPA region.
11. INACTIVE ACCOUNT FEES AND ABANDONMENT OF ACCOUNTS
11.1 If You do not access Your Account by ‘logging on’ to Your Account using Your Account name / User ID and password and either (i) place a cash wager or bet via the Facilities, or (ii) enter a tournament with a cash entry fee via the Gaming Facilities, or (iii) play a raked hand via the Gaming Facilities, or (iv) make a deposit as applicable, for any consecutive period of 365 days, then after those 365 days (the ‘Grace Period‘) Your Account (and any related account with any ESP) will be deemed ‘Inactive’.
11.2 Once Your Account has been deemed Inactive We will be entitled to charge You an administrative fee (the ‘Inactive Account Fee‘). We may deduct an amount up to the Inactive Account Fee amount from Your Account Balance on the day following the end of the Grace Period and then every thirty (30) days thereafter in accordance with the Inactive Account Fee Schedule. We will also remove any unused freeroll entry tournament monies from Your Account, including but not limited to occasions where the tournament for which the freeroll entry applies is no longer valid. If We continue to deem Your Account Inactive for a period of eighteen consecutive calendar months, in order to safeguard Your monies, We may withhold any remaining monies in Your Account and close Your Account. You may contact Us to reclaim any such withheld monies at any time.
We will stop deducting the Inactive Account Fee from Your Account Balance if Your Account is re-activated by entering a tournament or making a cash bet or wager, by playing a raked hand or by making a deposit or if your account is closed in accordance with section 18.1 above.
12. THIRD-PARTY CONTENT
12.1 Abusive or offensive language will not be tolerated on Our chat boards, or otherwise by You on the Platforms or with Group staff. In addition, You are not entitled to make untrue and/or malicious and/or damaging comments with regard to the Group’s operation in any media or forum.
12.2 In accordance with the terms of Our Third-Party Content policy, We may reject or delete any text, files, images, photos, video, sounds, or any other materials (‘Third-Party Content’) posted by You on the Platforms which in Our sole opinion breaches the terms of these Agreements.
12.3 Any violation of this policy may result in removal of the Third-Party Content, a suspension of Your use of the Facilities and/or such other action as may be reasonably required by Us to ensure compliance.
13. DISCLOSURE OF ACCOUNT NAME / USER ID AND PASSWORD
The Account name / User ID and password selected when You apply for membership should not be disclosed to any third party. You are solely responsible for the security of Your Account name / User ID and password.
You agree to keep Your Account name / User ID and password secret and confidential and not to allow anyone else to use it. Every person who identifies themselves by entering a correct Account name / User ID and password is assumed by Us to be the rightful Account holder and all transactions where the Account name / User ID and password have been entered correctly will be regarded as valid. In no event will We be liable for any loss You suffer as a result of any unauthorised use or misuse of Your log-in details. We shall not be required to maintain Account names / User IDs or passwords. If You have lost Your Account name / User ID, password or any log-in details, please contact Us for a replacement. If You misplace, forget, or lose Your Account name / User ID, password or other log-in details as a result of anything other than Our error, We shall not be liable to the extent permitted by law.
14. FRAUDULENT ACTIVITIES, PROHIBITED TRANSACTIONS AND FAILED DEPOSITS
We have a zero-tolerance policy towards inappropriate play and fraudulent activity. If, in Our sole determination, You are found to have cheated or attempted to defraud Us and/or the Group or any other user of any of the Facilities in any way, including but not limited to game manipulation or payment fraud, manipulation of the multi-currency facilities, betting on all possible outcomes of a game or event or if We suspect You of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including but not limited to any chargeback or other reversal of a payment) or prohibited transaction (including but not limited to money laundering) or if Your deposits failed to be honoured by Your bank for any reason, We reserve the right to suspend and/or close Your Account and recover bad debts using whichever method may lawfully be available to Us including, but not limited to, (i) debiting the amount owed by You from Your Account; and (ii) instructing third-party collections agencies to collect the debt. This may have a detrimental impact on Your credit rating and will require Us to share Your personal information (including Your identity) with appropriate agencies and to report any criminal or suspicious activities to the appropriate authorities.
We reserve the right to void and withhold any or all winnings made by any person or group of persons and to void and withhold any Player Points gained by any person or group of persons where We have reasonable grounds to believe that said person or group of persons is acting or has acted in liaison in an attempt to defraud or damage Us and/or the Group and/or the Facilities and/or the Platforms in any way.
In the interests of data protection, security and avoidance of fraud We do not permit use of any communication channels included within the Facilities and/or the Platforms (including but not limited to dealer table chat boards) to offer or promote any offers, products and facilities (whether Yours or a third party’s). You are expressly prohibited from posting information or contacting Our customers to offer or promote any offers, products or facilities.
With regard to the Sports betting Facilities, in the event that We suspect there has been any match rigging, price rigging or other event manipulation, We reserve the right, in Our sole discretion, to (i) suspend the offering of any event or series of events in any of our markets; and (ii) delay and/or withhold payment on any event or series of events in any of our markets until the integrity of such event or series of events has been confirmed by the relevant sports federation.
In the event that the appropriate sports governing bodies confirm that active event manipulation has taken place on any event or series of events, We reserve the right, in our absolute discretion, to suspend any bets placed on such events, either by any individual identified as having possessed insider betting knowledge or information or by any other individual who in Our reasonable opinion is connected to, acting in conjunction with or in any way involved with such individual.
You must inform Us as soon as You become aware of any errors with respect to Your Account or any calculations with respect to any bet or wager You have placed or any currency conversion. In the event of such error or any system failure or game error (a divergence from the normal functioning of the game logic for whatever reason) that results in an error in any odds calculation, charges, fees, rake, bonuses or payout, or any currency conversion as applicable, (‘Error‘) We will seek to place all parties directly affected by such Error in the position they were in before the Error occurred. We reserve the right to declare null and void any wagers or bets that were the subject of such Error and to take any money from Your Account relating to the relevant bets or wagers, if there are insufficient funds in Your Account, We may demand that You pay Us the relevant outstanding amount relating to these bets or wagers. In all circumstances whereby We (in Our sole discretion) determine an Error has been used to gain an unfair advantage, We reserve the right to consider this activity to be subject to Section 17 (Forfeiture & Account Closure) of these Terms and Conditions.
16. SECURITY REVIEW
To maintain a high level of security and integrity in the system, We reserve the right to conduct a security review at any time to validate Your identity, age, the registration data provided by You, to verify Your use of the Facilities, including but not limited to Your compliance with these Agreements and the policies of the Group and Your financial transactions carried out via the Facilities for potential breach of these Agreements and of applicable law (a ‘Security Review‘). As such You authorise Us and Our agents to make any inquiries of You and for Us to use and disclose to any third party We consider necessary to validate the information You provide to Us or should provide to Us in accordance with these Agreements, including but not limited to, ordering a credit report and/or otherwise verifying the information against third-party databases. In addition, to facilitate these Security Reviews, You agree to provide such information or documentation as We, in Our unfettered discretion, may request.
17. FORFEITURE & ACCOUNT CLOSURE
17.1 WE RESERVE THE RIGHT, IN OUR UNFETTERED DISCRETION AND IN RELATION TO YOUR ACCOUNT, ANY RELATED ESP (as that term is defined at clause 8) ACCOUNT, ANY ACCOUNTS YOU MAY HAVE WITH OTHER SITES AND/OR CASINOS AND/OR FACILITIES OWNED OR OPERATED BY OR ON BEHALF OF THE GROUP AND, IN THE CASE OF YOUR USE OF THE GAMING FACILITIES, ANY FACILITIES THAT SHARE THE SHARED GAME/TABLE PLATFORM, TO TERMINATE THESE AGREEMENTS, WITHHOLD YOUR ACCOUNT BALANCE, SUSPEND YOUR ACCOUNT, AND RECOVER FROM SUCH ACCOUNT THE AMOUNT OF ANY AFFECTED PAY-OUTS, BONUSES AND WINNINGS IF:
17.1.1 You are in material breach of any of these Agreements;
17.1.2 We become aware that You have used or attempted to use the Facilities for the purposes of fraud, collusion (including in relation to charge-backs) or unlawful or improper activity (including without limitation, any manipulation of the multi-currency facilities);
17.1.3 We become aware that You have played at any other online gaming site or facilities and are suspected of fraud, collusion (including in relation to charge-backs) or unlawful or improper activity;
17.1.4 You have ‘charged back’ or denied any of the purchases or deposits that You made to Your Account;
17.1.5 You become bankrupt or are subject to analogous proceedings anywhere in the world.
18. TERMINATION & FACILITY CLOSURE
18.1 You are entitled to close your account with us any time and end these contracts with a notice period of seven (7) days by withdrawing all of your account balance and sending us written notification by e-mail. Once the notice period has ended, your account will be considered closed. During the notice period until the account is closed, you are fully responsible for any activities taking place via your account.
18.2 If you wish to temporarily close your account, please activate an indefinite Facility Closure for all Game Facility. For this reason, the handling fee for inactive accounts will also be charged for accounts which are temporarily closed via the function “Facility Closure”.
18.3 Without limitation to section 17, We are entitled to terminate these Agreements on seven (7) days notice (or attempted notice) to You at the e-mail address You have provided to Us. In the event of termination by Us, We shall give notice of the termination to You via e-mail and, other than where termination is pursuant to section 17, as soon as reasonably practicable refund the balance of Your Account. Where We have terminated pursuant to section 17, any payouts, bonuses and winnings in Your Account are non-refundable and deemed forfeited.
18.4 Termination of these Agreements will not affect any outstanding wagers or bets, PROVIDED that any outstanding wagers or bets are valid and are not in breach of these Agreements in any way.
18.5 The following Sections of these Terms and Conditions shall survive any termination of these Agreements by either party: 14, 17, 18, 19, 21, 22, 23, 24 and 25, along with any other Sections which are required for the purposes of interpretation.
YOU AGREE THAT YOU WILL ONLY USE THE FACILITIES IN ACCORDANCE WITH THE TERMS AND CONDITIONS SET OUT IN THE AGREEMENTS. YOU WILL COMPENSATE US IN FULL FOR ANY LOSSES OR COSTS (INCLUDING REASONABLE LEGAL FEES) WHICH WE (OR ANY MEMBER OF OUR GROUP) INCUR AND ARISE FROM ANY BREACH BY YOU OF THESE AGREEMENTS.
20. TIME-OUT AND SELF-EXCLUSION
20.1 You may be entitled to lodge requests for a temporary time-out, indefinite self-exclusion, and deposit limits by using the responsible gaming function available on Your Account, via the Account, My Details, Responsible Gaming section of Your Account. If you opt to use any of the cool off or self-exclusion tools in connection with Your Account, the Inactive Account Fee will not be deducted from Your Account. Upon indefinite self-exclusion the outpayment of the account balance (less any bonuses) in Your Account will be initiated, subject to the terms of this Agreement.
20.2 If You have elected indefinitely self-exclude from any of the Platforms provided by any Group company, You acknowledge and agree that You are not permitted to open or use an Account with any other Group company (‘Additional Group Account’) during the period You have selected.
20.3 In the event of a breach by You of 20.2 above, We and/or any Group company shall additionally be entitled (but not obliged) to suspend any funds You may deposit (or have previously deposited) in any Additional Group Account.
20.4 For the avoidance of doubt, in the event of a breach by You of 20.2 above, neither We nor any Group company shall be liable to refund to You any funds You may wager in any Additional Group Account during the period You have selected.
20.5 We allow You to set an individual daily, weekly and/or monthly deposit limits. Any requests to reduce your deposit limit will be processed instantly. In order to efficiently prevent compulsive gaming, all deposit limit increase and/or removal requests will be processed after 24 hours from the initiation. You can set, or amend your deposit limits in the Responsible Gambling section of Your Account.
UK customers: when you log in after 24 hours, a pop-up will appear where you can confirm your new deposit limit in order to activate it, or else reject it. Once you have confirmed your new limit, it will become effective.
20.6 Customers based in the United Kingdom may use the online “GAMSTOP” Self-Exclusion Service.
20.6.1 In addition to our own internal self-exclusion facility detailed in this section 20, we are registered with the self-exclusion service provided by The National Online Self Exclusion Scheme Limited (“GAMSTOP”). Successfully registering with the GAMSTOP self-exclusion service will prevent you from accessing all online gambling websites and apps run by companies licensed as members of the service. You can find out more details about the GAMSTOP self-exclusion service by visiting www.gamstop.co.uk.
20.6.2 In circumstances where You successfully register to use the GAMSTOP self-exclusion service, We will take all reasonable steps, whilst Your self-exclusion is “active”, to prevent You from accessing Your online accounts, or opening new online accounts, using our online gambling website and apps.
20.6.3 We are only able to operate self-exclusion under the GAMSTOP self-exclusion service on the basis of information You provide to GAMSTOP as part of Your registration to use the GAMSTOP self-exclusion service. We will not be responsible for any failure on Our part to spot any errors made by You or GAMSTOP when providing this information. UK customers: when you log in after 24 hours, a pop-up will appear where you can confirm your new deposit limit in order to activate it, or else reject it. Once you have confirmed your new limit, it will become effective.
20.6.4 You are reminded that it is in Your interests to provide GAMSTOP with truthful and accurate details, consistent with those which You use/have used to set up any online accounts with Us. It is Your responsibility to keep the information provided to GAMSTOP up to date. We will not be responsible for You failing to keep this information up to date.
20.6.5 The GAMSTOP self-exclusion service will only prevent You from accessing those online accounts that match the details You have provided to GAMSTOP as part of Your self-exclusion application. Similarly, the GAMSTOP self-exclusion service will only prevent You from opening new online accounts where the personal information You provide to Us matches the details You have provided to GAMSTOP as part of Your self-exclusion application. We will not therefore be responsible for failing to prevent access to Your online accounts or prohibiting the opening of new online accounts, in circumstances where inaccurate, inconsistent and/or incomplete information is provided to Us and/or GAMSTOP.
20.6.7 To ensure that You get the full benefit of the self-exclusion facility available under the GAMSTOP self-exclusion service, You are advised to also contact the online gambling operators You use to confirm that Your application to register with the GAMSTOP self-exclusion service has been successful. You can do this by Contacting Us.
20.6.8 When contacting Us to confirm that Your application to register with the GAMSTOP self-exclusion service has been successful, please confirm the following information (You are reminded that the information You provide to Us and GAMSTOP must be accurate, consistent and complete to ensure You can fully benefit from the GAMSTOP self-exclusion service):
188.8.131.52 online account username;
184.108.40.206 address; and
220.127.116.11 date of birth.
20.6.9 After expiry of the minimum exclusion period agreed between You and GAMSTOP, You will be required to contact GAMSTOP direct to arrange for Your self-exclusion to be deactivated. Whilst GAMSTOP make every effort to deactivate Your self-exclusion as soon as possible, this cannot be guaranteed. Please note that We cannot process deactivation on Your behalf. All requests to GAMSTOP for deactivation of Your self-exclusion will also be subject to a 24 hour “cooling-off” period. Once Your self-exclusion has been successfully deactivated, You will be able to access Your online accounts/open new online accounts with Us. In circumstances where You do not contact GAMSTOP to deactivate Your self-exclusion after the period of exclusion You have agreed with GAMSTOP expires, Your self-exclusion will continue for a further 7 years, after which the self-exclusion will be deactivated.
20.6.11 Having implemented reasonable checks and safeguards to ensure that whilst You are self-excluded under the GAMSTOP self-exclusion service You cannot access an existing online account or open a new online account with Us, We cannot be held liable to You or any third party if You are able to continue to gamble using Our online gambling website and/or apps (this will also include opening/accessing accounts in-shop in circumstances where these are linked to Your online accounts).
20.6.12 In addition, in no circumstances will We be liable to You or any third party if You are able to access Your online accounts or open new online accounts during a period of self-exclusion under the GAMSTOP self-exclusion service for reasons outside of Our reasonable control. This will include circumstances where the operating systems utilised by GAMSTOP fail to properly and/or instantaneously identify You and/or Your online accounts as subject to self-exclusion when You attempt to use Our online gambling website and/or apps.
21. LIMITATIONS AND EXCLUSIONS
21.1 YOUR ACCESS TO THE PLATFORMS, DOWNLOAD OF ANY SOFTWARE RELATING TO THE FACILITIES FROM THE PLATFORMS AND USE OF THE FACILITES OR ANY INFORMATION WE MAY PROVIDE IN CONNECTION WITH YOUR USE OF THE FACILITIES IS AT YOUR SOLE OPTION, DISCRETION AND RISK.
21.2 TO THE EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR (i) ANY MALFUNCTIONS OF THE COMPUTER PROGRAMS RELATING TO THE FACILITIES WE MAKE AVAILABLE FROM THE PLATFORMS, (ii) ERRORS AS DESCRIBED IN SECTION 15, (iii) BUGS OR VIRUSES RESULTING IN LOST DATA, OR (iv) ANY OTHER DAMAGE TO YOUR COMPUTER EQUIPMENT, MOBILE PHONE OR MOBILE DEVICE, OR SOFTWARE.
21.3 FURTHERMORE, WE SHALL NOT BE LIABLE FOR ANY ATTEMPTS BY YOU TO USE THE FACILITIES BY METHODS, MEANS OR WAYS NOT INTENDED BY US. WE ARE NOT REQUIRED TO PROVIDE REDUNDANT OR BACK-UP NETWORKS AND/OR SYSTEMS.
21.4 WE WILL PROVIDE THE FACILITES WITH REASONABLE SKILL AND CARE AND SUBSTANTIALLY AS DESCRIBED IN THE AGREEMENTS. WE DO NOT MAKE ANY OTHER PROMISES OR WARRANTIES ABOUT THE FACILITES.
21.5 OUR MAXIMUM LIABILITY TO YOU OR ANY THIRD PARTY ARISING OUT OF THESE AGREEMENTS OR YOUR USE OF THE FACILITIES OR THE COMPUTER PROGRAMS RELATING TO THE FACILITIES WE MAKE AVAILABLE FROM THE PLATFORMS, WHETHER FOR BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL BE LIMITED IN ANY TWELVE (12) MONTH PERIOD TO THE AMOUNT, IF ANY, YOU HAVE PAID FROM YOUR ACCOUNT IN BETS, RAKES AND/OR FEES, AS APPLICABLE, IN THE SAME TWELVE (12) MONTH PERIOD AND IN RELATION TO THE FACILITIES RELEVANT TO WHICH THE LIABILITY IN QUESTION HAS ARISEN.
21.6 THE GROUP (INCLUDING ITS OFFICERS, DIRECTORS, AGENTS AND EMPLOYEES) WILL NOT BE LIABLE TO YOU IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE FOR ANY INDIRECT LOSSES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, PROFITS, REVENUE, BUSINESS, OPPORTUNITY, GOODWILL, REPUTATION OR BUSINESS INTERRUPTION OR FOR ANY LOSSES WHICH ARE NOT CURRENTLY FORESEEABLE BY THE GROUP ARISING OUT OF THESE AGREEMENTS OR YOUR USE OF THE FACILITIES.
21.7 NOTHING IN THESE AGREEMENTS WILL OPERATE SO AS TO EXCLUDE ANY LIABILITY WE MAY HAVE IN RESPECT OF EITHER FRAUD, OR DEATH, OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE.
21.8 IF ANY PART OF THE AGREEMENTS ARE DEEMED UNLAWFUL, VOID OR FOR ANY REASON UNENFORCEABLE, THEN THAT PART SHALL BE DEEMED TO BE SEVERABLE FROM THE REST OF THE AGREMENTS AND SHALL NOT AFFECT THE VALIDITY AND ENFORCEABILITY OF THE REMAINING PROVISIONS.
22.1 If You have any complaints about any aspect of Our conduct of the Facilities, You must submit Your complaint to Us as soon as is reasonably practicable following the date of the original incident to which the complaint refers by contacting Customer Support in the first instance. Complaints may not be raised via social media. It is Your responsibility to provide a complete summary of Your complaint with all relevant details, including but not limited to specific transaction details; exact date, time and time zone; any screenshot or video material you may have; copy of received promotional material; etc.
22.2 To the extent that you are dissatisfied with the resolution provided by Customer Support to your complaint within the process stipulated in 22.1. above you may submit your complaint in writing to firstname.lastname@example.org. You may also submit notices to Us in writing to: Customer Services Manager, Suite 6 Atlantic Suites, Europort Avenue, Gibraltar. Any notice We give to You (save as otherwise set out herein) will be sent to the email address that You provide when You register Your Account. It is Your responsibility to give Us notice of any changes to this address through the ‘Change Email’ facility in Our software and to regularly check Your email account for emails from Us.
(I) You should receive an acknowledgement of the receipt of your complaint within 24 hours from the time we have received your complaint as set out above. The final position will be provided via email within eight weeks from the time it was received, unless You fail to engage with the complaints process in a timely manner. In the event that more information is required from You, this period would be paused until such time that You provide it, at which point the process would continue from where it had previously stopped.
(ii) Our complaints process ends if Your complaint remains unresolved eight weeks (taking into account any pauses for You to provide information) after We received it, or we reach a deadlock or final position in less than eight weeks. We will then write You a final response email on the matter.
To the extent that You are not satisfied with Our final response through the complaints procedure stipulated above You may contact our alternative dispute resolution (ADR) provider, eCogra (if you are an EU citizen). eCOGRA is a dispute resolution service provider who we have appointed as an independent entity to offer alternative dispute resolution facilities for disputes (namely any complaint which relates to the outcome of a complainant’s gambling transaction and is not resolved by Our complaints procedure stipulated above). The ADR service is free of charge. Please note that eCOGRA may reject complaints referred for dispute resolution on the basis they are frivolous or vexatious.
(I) If You are a UK Player at the time of receipt of the Facilities:
(a) file your complaint at ec.europa.eu/consumers/odr/ or directly contact eCOGRA Limited at 2nd Floor, Berkeley Square House, Berkeley Square, London W1J 6BD, United Kingdom.
(II) If You are not a UK Player at the time of receipt of the Facilities:
(a) file your complaint at ec.europa.eu/consumers/odr/ or directly contact eCOGRA if you are EU citizen; AND/OR
(b) contact the Gibraltar Gambling Commissioner at email@example.com to submit a complaint.
23. DATA PROTECTION
23.2 You should assume that all use of Our website, and e-mails, SMS and telephone calls between You and Us will be recorded. These recordings will be Our property and may be used as evidence in the event of any dispute or to improve customer services.
24. GOVERNING LAW
These Agreements shall be governed by and construed in accordance with the laws of Gibraltar. In the case of legal disputes related to the present contracts or their enforcement, the administrative district court of the customer’s place of residence shall be deemed responsible. If any part of these Agreements is found to be invalid, illegal or unenforceable in any respect, it will not affect the validity of the remainder of the Agreements, which shall remain valid and enforceable according to their terms.
We reserve the right to transfer, assign, sublicense or pledge these Agreements, in whole or in part, to any person (but without Your consent) where You are notified of such assignment by e-mail and provided that any such assignment will be on the same terms or terms that are no less advantageous to You. You may not assign, sublicense or otherwise transfer in any manner whatsoever any of Your rights or obligations under these Agreements.
26. THIRD-PARTY RIGHTS
26.1 Except insofar as these Agreements expressly provide that a third party may in their own right enforce a term of these Agreements, a person who is not a party to these Agreements has no right under local law or statute to rely upon or enforce any term of these Agreements but this does not affect any right or remedy of a third party which exists or is available other than under local law or statute.
26.2 For the avoidance of doubt, each member of the Group is an intended third-party beneficiary of these Agreements.
27. ENTIRE AGREEMENT, MODIFICATION AND AMENDMENTS
You fully understand and agree to be bound by these Agreements and as amended by Us from time to time. We may amend these Agreements at any time by e-mailing You notification of the new terms. Any such amendment will take effect within thirty (30) days of Our sending the e-mail notification of the amendments to You (“Notification”). If any amendment is unacceptable to You, Your only recourse is to cease gaming and terminate Your Account in accordance with Section 18.2. Your continued use of the Facilities following such thirty (30) day period will be deemed binding acceptance of the amendments. It is Your sole responsibility to review these Agreements and any Notifications each time You play. These Agreements and the documents referred to herein represent the complete and final agreement between You and Us in relation to these agreements and supersede any and all prior agreements between You and Us.
28. SPORTS BETTING FACILITIES
28.1 The following terms apply only to Your use of the Sports betting Facilities. Please note that in the event of any conflict between this Section 28 and the remaining Sections of these Terms and Conditions, this Section 28 shall prevail to the extent that it applies to Your use of the Sports betting Facilities.
28.2. Rules and Procedures of the Sports betting Facilities You must use the Sports betting Facilities in accordance with the generally accepted games rules set out in Our Sports betting Facilites Rules and any other page that specifically relates to and governs any particular event, game or tournament (‘Rules‘). We advise You to read all of these Rules carefully.
28.3. Betting Terms We reserve the right to use symbols (such as 1,X,2) and abbreviations for the indication of betting outcomes. We will at any time maintain a Help section on the Sports betting Facilities providing information about the betting types and terms used. We advise You to familiarise Yourself with the exact details of any bet before placing it. Any additional information detailed at the top or bottom of events and odds displays forms part of the betting rules for the particular event and in the event of any disparity, shall take precedence over these terms. We advise You to read all of this information carefully.
28.3.1 Limits on Stakes We reserve the right to limit the maximum amount wagered for each single or multiple bet.
28.3.2 Limits on Winnings The maximum aggregate amount that You may win via the Sports betting Facilities within any 24-hour period is, depending on your selected currency, CHF 300,000, USD 310,000, EUR 250,000, £200,000, DKK 1,800,000, SEK 2,100,000, NOK 1,800,000, PLN 950,000, CZK 6,000,000, HUF 72,00,000, BGN 490,0000,000, YTL 500,000, HRK 1,800,000, RON 1,000,000, RUB 9,000,000, LVL 175,000, LTL 860,000, ARS 1,700,000, MXN 4,000,000. This maximum shall apply independently of the number of bets placed or pending or the amount wagered or pending and acceptance of Your bet or wager by Us does not constitute an agreement to pay out if Your net win exceeds Our limit on winnings (above) and it is Your responsibility to be aware that You will not be paid out if Your net win exceeds this limit.
The maximum amount that You may be allowed to win via the Sports Betting Facilities on any single bet is, depending on your selected currency, CHF 15,500, USD 12,000, EUR 10,000, £7,000, DKK 75,000, SEK 92,000, NOK 82,500, PLN 44,500, CZK 300,000, HUF 2,500,000, YTL 17,000, HRK 70,000, RON 30,000, RUB 300,000, LVL 7,000, LTL 35,000, BGN 20,000, ARS 70,000, MXN 170,000.
These limits are approximate values only and are subject to exchange rate fluctuations. We reserve the right to impose different winning limits from time to time.
28.3.3 Calculation of winnings
In the case of a fixed decimal odds bet, winnings are calculated by multiplying the stake by the fixed decimal odds. In the case of live bets, You accept any changes in decimal odds during the bet placement process. Changes in decimal odds are understood to be those which change between the pick being added to the bet slip and Our acceptance of the bet. The decimal odds are then displayed in Your bet confirmation notification. In the event that You make more than one bet (including the combination of single and multi bets) and Your total winnings exceed the limits on winnings set out in 28.3.2 above, We shall be entitled to reduce the state to the extent that it is necessary to comply with the limits on winnings.
28.3.4 Accuracy of Bets and Results
In order to ensure the highest accuracy of all bets and results, we calculate Your Account funds using four decimal points. For technical reasons, Your Account balance can only be displayed to two decimal points, which may from time to time lead to discrepancies when a value with four decimal points is rounded off to a value with two decimal points.
28.4 Acceptance and Validation of Terms
28.4.1 Bets must be made via the Sports betting Facilities.
28.4.2 A bet is deemed to be valid following confirmation of acceptance from Our remote servers. A bet is confirmed when it appears in the customer’s account under “My Bets”. When a bet is placed and accepted, the corresponding amount is charged against Your Account. Once accepted, bets cannot be cancelled or amended in any way.
28.4.3 When placing the bet, You confirm that You do not have any previous knowledge of the result of the respective event underlying the bet (‘Event‘). If, during the period of acceptance of bets, information becomes known through which the outcome of an Event can be determined, We reserve the right to vary the deadline for acceptance of bets or to void any bets placed.
28.4.4 We reserve the right to void any bet, including but not limited to any bet which may be inadvertently accepted when Your Account does not have sufficient funds to cover the amount of the bet placed prior to the Event taking place. Subject to the foregoing, if Your Account balance partly covers a stake for a bet, We reserve the right to accept Your bet with a stake equal to the sum of Your Account balance. We also reserve the right to take any measures necessary to protect You from further losses should you lose EUR 5,000 (or its equivalent) or more in any four-week period.
28.4.5 All bets must be made and accepted before the start of the relevant Event. Any bet placed or received after the start of the Event will be void unless the betting offer is clearly intended to be available after the start of the Event (i.e. live betting, outrights).
28.4.6 If, in the case of live betting, delayed TV coverage or data transmission results in a bet being placed at the incorrect price immediately after the selected participant/team has gained a significant advantage, We reserve the right to void the bet, win or lose.
28.4.7 If an Event is cancelled and deemed void, the respective selection is considered with neutral decimal odds of one (1.00). In the event of an individual bet, the amount of the bet is refunded. In the case of multiple bets in which Events cancelled appear together with other valid events with a winning forecast, the multiple bet is considered won but the accumulated odds are adjusted accordingly.
28.4.8 Multiple bets are not accepted where the outcome of one part of the bet contributes to the outcome of another.
28.4.9 We reserve the right to refuse in whole or in part any bet and all ambiguous bets shall be void.
28.4.10 We reserve the right to suspend, modify, remove and/or add any Sports Facilities at Our absolute discretion with immediate effect by notifying You by e-mail and, to the extent permitted by law, We will not be liable for any such action.
28.5 Account Currency Changes For the avoidance of doubt, in the event that You change Your Account Currency during the life of a bet, any winnings will be converted into Your new Account Currency at the Exchange Rates at time of payout.
29. GAMING FACILITIES
29.1 The following terms apply only to Your use of the Gaming Facilities. Please note that in the event of any conflict between this Section 29 and the remaining Sections of these Terms and Conditions, the remaining Sections of these Terms and Conditions shall prevail.
29.2 Play Money and Real Money Games
By registering for the Gaming Facilities You will be able to access (through the Software (as defined below)) both ‘play money’ games and tournaments (‘Play Money Games‘ or ‘Play for Free Games‘ respectively) and ‘real money’ games and tournaments (‘Real Money Games‘ or ‘Play for Real Money Games’ respectively‘), via the Gaming Facilities. No purchase is necessary or required to play the Play Money Games, save in respect to any cost You may incur to access the Gaming Facilities, charged by Your Internet service provider or telecommunications provider, and You may play the Play Money Games without betting money. We reserve the right to suspend, modify, remove and/or add any Gaming Facilities in its sole discretion with immediate effect by notifying You by e-mail and, to the extent permitted by law, We will not be liable for any such action.
29.3 Rules and Procedures of the Gaming Facilities
You must use the Gaming Facilities in accordance with the generally accepted game rules set out in the Game Rules section, and the procedures relevant to the Gaming Facilitiy You are using specifically set out in the Games section of the bwin.com online site, including but not limited to the Promotions section, Tournaments section, Game Instructions & Rules section, the b’friends section, How to Play, Table Stakes, Tournaments, Tournament Rules, Poker Etiquette section and any other page that specifically relates to and governs any particular event, game or tournament (‘Rules‘).
29.4.1 Anti-Cheating Policy We are committed to preventing the use of unfair practices in the Gaming Facilities, including but not limited to player collusion, non-human players (bots), chip-dumping, scripting and other forms of inappropriate behaviour that provide players with an unfair advantage (Unfair Advantage Policy) over other players on the site. We are also committed to detecting and preventing the use of software programs which are designed to enable artificial intelligence to play on Our Platforms including, but not limited to, opponent-profiling, cheating software or anything else that We deem enables You to have an unfair advantage over other players not using such programs or systems (‘AI Software‘). You acknowledge that We will take measures to detect and prevent the use of such programs and AI Software using methods (including but not limited to reading the list of currently running programs on a player’s computer) and You agree not to use any AI Software and/or any such programs. In the event that We suspect that a player has been involved in any practices outlined in this Clause 29.4 or any other practices which We deem to be unfair or fraudulent, We reserve a right, in Our sole discretion, to block their account and permanently withhold available funds from within such accounts. No player shall have the right to require Us to take any other steps against players suspected of collusion, cheating, scripting or any other form of unfair or fraudulent behaviour. If a player has been cheated on by another player when using the Facilities, We shall only refund the amounts lost by the player as a result of being cheated in the event that We can locate the cheating account and access the funds in question. In the event that more than one player is affected by the cheating account and We can allocate that cheating account, then the remaining funds in the cheating account will be distributed on a pro-rata basis in accordance with the loss of each affected player.
29.4.2 Collusion and Cheating Collusion occurs when two or more players attempt to gain an unfair advantage by sharing knowledge of their cards or other information. Any player who in our reasonable opinion colludes or attempts to collude with any other player while using the Facilities may be permanently banned from using the Facilities or the software, their account may be terminated immediately and We shall be entitled to retain all monies in such player’s account. If You suspect that any player is colluding with another or cheating, please Contact Us.
29.4.3 Automatic Players (Bots) The use of artificial intelligence which plays without human intervention or reduces the requirement of a human playing including, without limitation, “robots”, is strictly forbidden in connection with Our Facilities. All actions taken in relation to the Facilities by a player must be executed personally by players through the user interface accessible by use of the Facilities. If You suspect that any player is using any kind of artificial intelligence, please Contact Us.
29.4.4 Chip-Dumping Chip dumping occurs when any player intentionally loses a hand in order to deliberately transfer his chips to another player. Any player who we reasonably suspect of participating or attempting to participate in chip-dumping with any other player, while using the Facilities may be permanently banned from using the Facilities and their account may be terminated immediately. If You suspect that any player is participating in chip dumping, please Contact Us.
29.5 Software You may install and use the software We make available from the Platforms used to provide the Gaming Facilities (the ‘Software‘) on a hard disk or other storage device and make back-up copies of the Software, provided that such use and back-up copying is only for Your own personal use in using the Gaming Facilities in accordance with these Agreements, and further, that such installation and use is made through a computer or other device of which You are the primary user. The Software’s structure, organisation and code are the valuable trade secrets of the Group and/or its associated companies and/or its licensors. You obtain no rights to the Software except to use it in accordance with these Agreements. Save as expressly permitted by law, You are strictly prohibited from, and agree not to modify, adapt, translate, reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Software or any part of it or to create, publish or distribute derivative works from the Software. You agree that the Software will not be shipped, transferred or exported into any country or used in any manner prohibited by any applicable laws, restrictions or regulations.
29.6 Shared Games, Table and Database Platform We reserve the right, but are not obliged, to run and utilise a shared table, server and database platform or system (‘Shared Game/Table Platform‘) which enables Gaming Facilities users to play with players coming into the games, tables and tournaments from other websites and brands operating on the same Shared Game/Table Platform. If a Shared Game/Table Platform is used, You agree that You may be pooled into these common game/tables, at Our sole discretion, and that to the extent that You breach the Terms and Conditions of one site or brand that operates on the Shared Game/Table Platform, We may have You blocked, in part or full, from the entire system so that You may not play through any site or brand using or on the Shared Game/Table Platform. Without limitation to the restriction on having multiple Accounts with Us (please see Section 4), We may require that You only have one Account on the Shared Game/Table Platform if the same is used.
29.7 Play Money and Real Money Account Funding ‘Play money’ funds have no value and are kept separate from ‘real money’ funds. They are not transferable to a ‘real money’ account nor are they redeemable for any currency. We do not promise to accurately record the number of play money chips held by You, and Your play money chips may be lost at any time. Further, We reserve the right to set a maximum chip limit for play money Accounts.
29.8 Settlement of In-Game Disputes You fully accept and agree that random number generator (‘RNG‘) software will determine the shuffling and dealing of cards and other randomly generated events required in the Gaming Facilities. If there is a discrepancy between the result showing on the Software (as installed and operated on Your hardware) and Our server, the result showing on Our server shall govern the result. Moreover, You understand and agree that (without prejudice to Your other rights and remedies) Our records shall be the final authority in determining the terms of Your use of the Gaming Facilities, the activity resulting therefrom and the circumstances in which such activity occurred.
29.9 Real Money Game and Tournament Currency Where a Real Money Game or tournament is only available in a currency which is different from Your Account Currency, You may in some cases be given the option to buy in to the same in the currency of the relevant game/tournament. Such buy-in (together with any winnings) will be subject to the terms and Exchange Rates offered by Us at the relevant time. Please refer to our Frequently Asked Questions for further details. In all other cases You will only be permitted to place bets and wagers in Your Account currency.
30. MEMBERSHIP OF OUR VIP PROGRAMME
We may offer, withdraw, revoke and/or amend the terms of any membership of Our VIP programme at any time by notifying You by e-mail. For the avoidance of doubt, membership of Our VIP programme is at Our sole discretion and Your status as a member of Our VIP programme may be altered by Us at any time.
PLEASE PRINT THESE TERMS AND CONDITIONS AND STORE FOR YOUR FUTURE REFERENCE. IN ADDITION, WE SUGGEST THAT YOU PRINT AND STORE ALL TRANSACTION RECEIPTS AND GAME RULES AS APPLICABLE TO YOUR ACTIVITIES.
If You have any questions, please contact Our 24/7 Customer Service team.
Standard Bonus Policy
Standard Promotional Terms and Conditions 24.05.2016
1.2 You should check these Standard Promotional Terms and any applicable Specific Promotional Terms before participating in any Promotion.
1.3 In the event of any conflict or inconsistency between these Standard Promotional Terms, any applicable Specific Promotional Terms and the Terms and Conditions of Use, the Specific Promotional Terms shall prevail, followed by these Standard Promotional Terms, but only to the extent necessary to resolve such conflict or inconsistency.
1.4 You can print a copy of these Standard Promotional Terms by selecting the print option from the “File” menu of Your browser.
1.5 Your use of each Platform itself and of any services available through that Platform are subject to the Rules.
2. Promotions and Promotion Periods
2.1 We may, from time-to-time, run Promotions and these may take the form of bonus offers (whether real-money bonuses or some other form of incentive), prize draws, competitions, contests, leagues, tournaments or other form of Promotion, or a combination of any of these. The particular form of Promotion will be described, and full details set out, in the communications (such as e-mails, computer pop-ups and letters) We issue to tell You about each Promotion (each a Promotion Communication) and/or on the individual web landing page for the relevant Promotion.
2.2 For the purposes of all Promotions, the promoter is the entity You have contracted with under the Terms and Conditions of Use (“We“, “Us” and “Our“).
2.3 The period of time during which each Promotion will run (Promotion Period) will be specified in the applicable Specific Promotional Terms. Each Promotion will automatically close at the end of the relevant Promotion Period, at which point no further participation in that Promotion will be possible. Where no Promotion Period is specified the relevant Promotion will end when it is discontinued on the Platform.
3. Promotion Communications
3.1 Unless otherwise indicated in the Promotion Communication, participation in each Promotion is open to players from any of Our Platforms but is limited to one per person, family, household, address or organisation to whom We send the Promotion Communication. We reserve the right to restrict participation in certain Promotions to players who fulfill specific selection criteria. Where a Promotion Communication permits multiple participants, We reserve the right, in Our sole discretion, to limit the number of participants.
3.2 Unless otherwise indicated in the Promotion Communication, it is intended for the addressed recipient or category of recipient only and cannot be transferred. If You are not the intended recipient or within the intended category of recipient then the offer is null and void.
4. Eligibility to participate in Promotions
4.1 To be eligible to participate in any Promotion, You must:
(a) be eighteen (18) years of age or older, or the legal age of majority in Your home country, state or province;
(b) be legally entitled to use Our services in accordance with Our Terms and Conditions of Use;
(c) if the Promotion is specifically intended for players who are residents of and/or located in a particular country as stated in the applicable Specific Promotional Terms, be a resident of and/or located in that country;
(d) unless the applicable Specific Promotional Terms indicate that a “no purchase necessary” route is available and subject to section 5.2 below, have successfully completed registration on the Platform for the relevant service and opened a real money player account (Account) in accordance with Our Terms and Conditions of Use; (e) satisfy any other eligibility criteria set out in the relevant sections of these Standard Promotional Terms in respect of certain general categories of Promotion and in the applicable Specific Promotional Terms; and
(f) not be an Unauthorised Person (as defined in section 6, below);
(a Qualifying Player).
4.2 To be eligible to participate in any Promotion which is stated to be intended for new players or which is described as a “new player” or “sign up” offer (or similar), You must not previously have opened and made a deposit into an Account on any of Our Services. Such Promotions may not be used in conjunction with any other Promotion.
4.3 The identity of each participant in a Promotion will be determined from all or any combination of the following: name, address, email address, credit/charge/debit card number, IP address and other forms of identification which may be required. We reserve the right to request further information from You if You wish to participate in certain Promotions.
5. Participation in Promotions
5.1 Participation in any Promotion is voluntary.
5.2 To participate in a Promotion, You should follow the instructions set out in the relevant Promotion Communication, on the individual web landing page for that Promotion and, where appropriate, the applicable Specific Promotional Terms. Where the Promotion Communication or landing page indicates that no purchase is necessary to participate in the Promotion, You may participate by sending an email to the address there specified.
5.3 Unless otherwise indicated in the applicable Specific Promotional Terms, entry into each Promotion may be used only once.
6. Excluded and disqualified players
6.1 Officers, directors, employees, consultants or agents of GVC Holdings PLC or any of its subsidiaries, parent or associated companies, or any of its or their respective suppliers or vendors (including advertising, printing and publicity agencies) or any officers, directors, employees, consultants or agents of any entity connected with any Promotion, or relatives of any of the foregoing persons, “relative” shall include, but not be limited to, a spouse, partner, child or sibling and any person residing in the same household as any of the foregoing persons.
6.2 Residents of Nevada, District of Columbia, Florida, Illinois, Iowa and Rhode Island and any other jurisdictions where it is illegal to participate in promotions and/or to win cash prizes.
(collectively, Unauthorized Persons)
Unauthorized Persons are not permitted to participate in any Promotion.
6.3 If a non-Qualifying Player participates in any Promotion, We reserve the right, without prejudice to any other rights under the Rules, to seek the return of any bonus, payment, award or other prize, including from that player’s Account.
6.4 We reserve the right, at Our sole discretion, to disqualify any player who cheats or who tampers or attempts to tamper with the entry process for, or the operation of, any Promotion, or whose conduct is in breach of the Rules, contrary to the spirit of the Rules or the intention of the relevant Promotion, or might, in Our reasonable opinion, bring Us, any of Our Group companies or any of Our or their respective brands into disrepute.
7. Qualifying Deposits
7.1 Unless the applicable Specific Promotional Terms indicate that a “no purchase necessary” route is available (or such other dispensation is available), participation in any Promotion is subject to You having made the required minimum deposit as may be required from time-to-time into Your Account, once opened, (Qualifying Deposit) unless the Specific Promotional Terms specify that a different Qualifying Deposit amount is required.
7.2 Transfers made between player Accounts (player “A” transferring money to player “B”) and reverse cash outs do not qualify as deposits for the purpose of any minimum Qualifying Deposit requirements.
8. Release and withdrawal restrictions
8.1 In relation to some Promotions, certain release requirements or, where appropriate, withdrawal restrictions must be satisfied, in addition to the general eligibility criteria set out in these Standard Promotional Terms, before a bonus may be used, played with or, where appropriate, withdrawn, or as a condition of being eligible for a prize or to compete in a competition, contest, league or tournament. Any such additional restrictions or requirements will be contained or referenced in the applicable Specific Promotional Terms. You may only withdraw any funds from Your Account obtained via a Bonus on our Sports Service when You have met the wagering restrictions associated with that Bonus offer. All Bonuses have to be wagered at odds of 1.70 or above.
Any bets placed at the Starting Price (SP) on Horse Racing shall not count towards meeting these bonus release requirements.
In the event that You withdraw funds in respect of which You have received, or are eligible to receive a Bonus, without having met any applicable release requirements, cash out restrictions or general eligibility criteria, You shall forfeit the entire sum of the Bonus and any winnings resulting from this Bonus and We shall be entitled to deduct this from Your Account.
8.2 Where it is a requirement of any Promotion that a certain number of games, hands or wagers be played or placed, then unless otherwise indicated in the applicable Specific Promotional Terms, games, hands or wagers played or placed at tournament tables (unless the Promotion is a tournament) or at play money tables will not be counted.
8.3 Where it is a requirement of any Promotion that a certain number of Points be accrued, then unless otherwise indicated in the applicable Specific Promotional Terms, the reference to “Points” means standard Points accrued during the relevant Promotion Period only. Unless otherwise indicated in the applicable Specific Promotional Terms, Points accrued through “topping” or which have been redeemed or used in any way outside of the relevant Promotion will not be counted towards such requirement and once Points have been redeemed in connection with a Promotion they may not then be reclaimed.
8.4 Where it is a requirement of any Promotion that wagers be placed, then unless otherwise indicated in the applicable Specific Promotional Terms, bets placed in any game of (i) roulette on the winning number being red, black, odd, even, between the number range 1 – 18, or between the number range 19 – 36; (ii) single deck blackjack (iii) Bonus Pairs Blackjack; (iv) Triple Card Poker; (v) Texas Hold’em Bonus Poker; (vi) Final Score World Cup; and (vii) Tens or Better will not be counted as valid wagers for the purposes of meeting the cash out or wagering restrictions of any Promotion.
9. Payment of bonuses
9.1 Subject to Clause 8.1 above, unless otherwise indicated in the applicable Specific Promotional Terms, all real money bonuses will be paid into the Accounts of Qualifying Players within seven (7) days of entry into the relevant Promotion.
9.2 Your use of any real money bonuses is subject to Our review for irregular playing patterns. To ensure fair gaming and the proper use of bonuses, We consider low margin betting, equal betting, zero risk bets or hedge betting to be irregular gaming when deployed to exploit bonuses. Further examples of irregular playing patterns also include, but are not limited to: (i) placing single or multiple bets of a value of fifty percent or more of the bonus on any single game , individual hand, or round, building a balance and significantly changing play patterns (bet size, game types, bet structures etc) in order to meet the bonus release requirement; (ii) placing large bets which result in a substantial gain followed by a drop in bet size equal to or more than seventy five percent of the previous average bet size until the bonus release requirements have been met; (iii) if We have good grounds to suspect that you have sought only to exploit a bonus offered by Us in good faith to enhance your entertainment (for example, on acceptance of a bonus, the minimum wagering requirement is met and funds are subsequently withdrawn). In the event that We deem that an irregular playing pattern has taken place, We reserve the right to prevent you from cashing out Account funds and/or withhold any of Your winnings derived from Your use of the bonus.
9.3 In the event that more than one real money bonus or any excess payment is accidentally paid to a Qualifying Player, We reserve the right, without prejudice to any other rights under the Rules, to seek the return of the amount of any additional real money bonus or payment from that player’s Account.
9.4 In line with our zero-tolerance policy towards bonus abuse outlined above, a maximum bet of £5 per round for slots and £50 per round for any other valid game will be applied to bonus funds and the triggering deposits relating to them. Any players found to be abusing our maximum bet limits will forfeit their bonus in its entirety, including any remaining bonus funds and any winnings generated from it.
10.1 Qualifying Players who win a prize as the result of any Promotion consisting of a draw, competition, contest, league or tournament (each, respectively, a Winner and a Prize) must accept the relevant Prize “as is” and there is no right to a cash alternative unless We, in Our sole discretion, elect to offer such a cash alternative (which may be less than the full value of the Prize). We reserve the right, at any time, to substitute any Prize with one or more prizes (other than a cash alternative) of substantially equivalent value. We may do this, in particular, if it is impractical or unduly costly to deliver a particular Prize to the Winner’s geographical location.
10.2 Prizes will be drawn at random and, provided all players must be Qualifying Players, no favouritism will be shown in terms of gender, age, geographic location, length of time as a Qualifying Player, which of Our gaming channels or Platforms a Qualifying Player has used, or any other factor.
10.3 All Prizes will be drawn by the time or within the timeframe specified in the applicable Specific Promotional Terms and, unless otherwise indicated there, a cash Prize will be paid into the Account of the Winner. Where We arrange for a non-cash Prize to be delivered to You, the delivery may need to be signed for, but in all cases We reserve the right to require that a particular Prize is made available for collection only, including without limitation if such Prize is impractical or unduly costly to deliver. In the case of a non-cash Prize, We will make all reasonable attempts to contact the Winner using his/her Account contact details, but if We have not been able to make contact with the Winner within 30 days of the Prize being won, We reserve the right to draw another Winner in place of the original Winner or to forfeit the Prize altogether without liability to the Winner.
10.4 We reserve the right not to award a Prize or to seek the return of any Prize awarded in the event that the Winner is not entitled to receive such Prize in accordance with applicable law (provided always that the Winner is solely responsible for ensuring that s/he is entitled to receive any Prize) or if We have cause to disqualify the Winner in accordance with section 6.4.
10.5 If You are competing in a contest, league or tournament and are unable, for any reason whatsoever, or choose not to progress to the next round after qualifying to do so, You will forfeit Your place and will not be eligible to receive any Prize to be awarded for the next or any subsequent round or the final Prize.
10.6 Any entitlement to receive a Prize is non-transferable.
10.7 The Winner is solely responsible for the payment of any applicable tax in relation to the relevant Prize and for any costs associated with the Prize or its use, including without limitation the cost of complying with any requirements of applicable local law. Examples of such associated costs include, but are not limited to, if the Prize consists of a motor vehicle, in relation to vehicle registration, motor insurance and driving licence or, if the Prize consists of foreign travel, in relation to passport, visa and travel insurance requirements or, in relation to Prizes that are location-specific (for example, an event, activity or holiday), the cost of travel to and from the relevant location (unless the Prize is expressed to include travel or consists of a flight, train journey or sea voyage, in which case the Winner is responsible for travel to and from the point of embarkation).
10.8 Where a Prize consists of an event, activity, holiday or the performance of a service, the Winner is solely responsible for complying with any booking or other conditions or instructions of the relevant third party provider or organiser and must be able to comply with any restrictions as to dates and times in relation to the Prize (which may not be re-scheduled) and any other eligibility restrictions imposed by the relevant third party provider or organiser. The contract in relation to any such event, activity, holiday or service will be directly between the Winner and the relevant third party provider or organiser and We will not be a party to that contract or have any liability in relation to its performance or non-performance, which shall be the sole responsibility of the relevant third party provider or organiser. We will not provide any form of insurance, including without limitation any public liability or cancellation insurance, in respect of any Prize consisting of an event, activity, holiday or service.
10.9 Where, in relation to any Prize, We make use of any third party name or trade mark, these are proprietary to the relevant third party. No licence, affiliation, sponsorship or endorsement is claimed or should be inferred from the use of these names or trade marks or the use of any photograph of a Prize. Any photograph used to promote a Prize is for illustrative purposes only and the actual Prize may differ from the item shown in the photograph, including without limitation as to make, model, specification, colour, finish, packaging and other features.
10.10 Our offering of a particular Prize implies no affiliation on Our part with or sponsorship or endorsement of the relevant third party manufacturer, supplier, provider or organiser. 10.11 The Winner is solely responsible for all use made of the Prize. Except as expressly provided in these Standard Promotional Terms, no representations, warranties, conditions or other terms are made, given or accepted by Us and no other terms shall apply, as between Us and any person, in relation to any Prize, including without limitation any terms as to suitability, reliability, satisfactory quality or fitness for purpose, or any other implied terms, all of which We exclude to the maximum extent permitted by law.
11. Prize Draws
11.1 In respect of any prize draw, Winners will be drawn at random from all entries correctly submitted (the details of the process used are set out in Clause 11.2 below (the “Draw Process“)) and, provided all players are Qualifying Players, no favouritism will be shown in terms of gender, age, geographic location, length of time as a Qualifying Player, which of Our gaming channels or Platforms a Qualifying Player has used, or any other factor.
11.2 The Draw Process is as follows:
(a) Each entry validly submitted by every Qualifying Player into a prize draw will be randomly sorted in a Microsoft Excel spreadsheet and allocated a random unique ticket number, starting from number 1 up to the total number of entries for the prize draw in question (each a “Unique ID“);
(b) The random number generator function in Microsoft Excel shall be used to determine the winning Unique ID numbers corresponding to the number of Winners to be drawn for the prize draw in question.
(c) The “Prize Draw Adjudicator” shall mean Our Head of Promotions or such other responsible person that they may direct;
(d) The prize draw will take place in Our Gibraltar office by the Prize Draw Adjudicator and will be witnessed by a member of Our legal department.
12. Casino Freespins
12.1 Casino Freespins may be offered from time to time to certain Qualifying Players in the form of either a bonus or reward. Casino Freespins comprise of a number of spins on certain “slot” games for free. The precise number of Casino Freespins granted shall be at Our absolute discretion and shall be subject to the terms set out in clause 12.2 and 12.3 below.
12.2 Casino Freespins may be offered/issued to Qualifying Players in any of the following circumstances:
(a) where a new Qualifying Player signs up with an offer which includes Casino Freespins;
(b) where a Qualifying Player participates in a Promotion whereby Casino Freespins are issued upon a successful deposit;
(c) as part of a Promotional campaign; or
(d) at Our absolute discretion.
12.3 The precise terms of claiming any Casino Freespins shall be specified in the relevant Specific Promotional Terms. In the absence of any Specific Promotional Terms to the contrary, the following terms shall apply to the Casino Freespins:
(a) Casino Freespins shall be granted to Qualifying Players as a Bonus Code which can be entered when making a deposit (if applicable);
(b) alternatively, Casino Freespins may be offered to Qualifying Players by specifying a time frame within which the Qualifying Player needs to claim the Casino Freespins, otherwise the offer will expire;
(c) once issued, Casino Freespins will have a validity period by which the Qualifying player needs to use their Casino Freespins otherwise they will automatically expire;
(d) any winnings from Casino Freespins cannot be used immediately to play on any other games. After completing all Casino Freespins, the Qualifying Player shall be awarded a bonus which shall be subject to withdrawal restrictions;
(e) upon expiry of the Casino Freespins, if You have any Casino Freespins remaining, We reserve the right to claim back any winnings and any outstanding Casino Freespins; and
(e) Casino Freespins may only be used on specific slot games from time to time.
13. Publicity and intellectual property
13.1 By participating in any Promotion in which You win a Prize or which takes the form of a contest, league or tournament in which You successfully progress to a second or subsequent round, You agree to co-operate in all advertising, marketing and publicity material and activities We may, at Our expense, produce or arrange. You also agree if requested (a) to wear any branded clothing or attire We may provide; and (b) to sign, if requested, an irrevocable release form allowing Us, without any compensation being payable, to use Your name, photograph, likeness, details of the country and/or city where You live, any comments made by or attributed to You, and to incorporate any such information and any audio/visual recording or broadcast for such promotional purposes, in any media, throughout the world.
13.2 Where You participate in any event which We host or arrange in connection with a Promotion, You agree not to make use of any third party branding or advertising for any organisation which We consider to be Our competitor, including without limitation any branding or advertising for any other gaming company, and You agree not to conduct yourself in a manner that might, in Our reasonable opinion, bring us, any of Our affiliates or any of Our or their respective brands into disrepute. In the event of any breach of this requirement, We reserve the right not to award a Prize or to seek the return of any Prize awarded.
13.3 With respect to any submission or entry You make in the course of participating in any Promotion, You warrant that the relevant material will be all Your own original work and will not infringe on the intellectual property rights or other rights of any person. You agree to assign all rights (including intellectual property rights) in such material (and if moral rights exist, agree to waive such rights) and agree to execute all documents and to do any other things reasonably necessary to assure Our title to such material and to allow Us fully to use and exploit such material.
14. Currency exchange
14.1 Where a sum of money is mentioned in any communication or advertising or other marketing material for any Promotion (Promotional Amount), and there is a requirement for such Promotional Amount to be converted from the advertised currency into Your Account currency, then this will be subject to the exchange rates offered by Us at the time of conversion. Please see Frequently Asked Questions or contact Our Customer Service team for further details. You acknowledge and accept that foreign currency exchange rates can be subject to rapid change and that We therefore cannot be responsible for any changes in the exchange rate between the time of Your being offered to participate in the Promotion and the time of conversion.
15. Our liability
15.1 Except that We do not exclude or limit Our liability for personal injury or death caused by Our negligence or for fraudulent misrepresentation or any other liability that may not, by law, be limited or excluded, We accept no liability in relation to Your participation (or inability to participate) in any Promotion, including without limitation any use made by You of (or inability to use) any Prize, to the maximum extent permitted by law. 15.2 If any Promotion cannot be executed as planned, including due to any technical problems or circumstances beyond Our control, We shall incur no liability and no bonus, payment or prize of any kind will be awarded.
16. Alteration and termination of Promotions; modification of the Rules
16.1 We reserve the right to alter, discontinue or terminate any Promotion, or any aspect of it, at any time, with or without notice, for any reason whatsoever, including without limitation if there has been any printing, production, distribution or other error in any Promotion Communication or on the Platform, or where there has been any error in the preparation for or conduct of any Promotion affecting the result of the Promotion or the number of participants or the value of claims. 16.2 The Rules may be modified by Us at any time by posting the modified terms on the relevant page(s) of the Platform. We recommend You revisit these Standard Promotional Terms regularly. By Your continued participation in the Promotion, You accept any such modified terms.
17. Poker Live Events
17.1 Winners will participate in a live tournament as a member of Our team.
17.2 Winners may not exchange a live tournament ticket for a cash prize.
17.3 These Poker Live Event Conditions may be superseded by Specific Live Tournament Rules provided by the live tournament organizer. If any provision of these Poker Live Event Conditions is superseded by a Live Tournament Rule, the remaining provisions of these Poker Live Event Conditions shall remain in full effect.
17.4 If the Winner is not able to participate in a specific live tournament, We may provide the Winner an opportunity to participate in an alternative live tournament of equal or lesser value. Should We, at Our sole discretion, deem the alternative live tournament to be of lesser value, the Winner will receive the buy-in value difference in cash. If no suitable alternative live tournament is available, the prize package may be forfeited.
17.5 If We are not able to send the Winner to a live tournament due to reasons beyond Our reasonable control, or due to reasons associated with the purpose of sending the Winner to the live tournament, the Winner will be provided with the opportunity to participate in an alternative live tournament.
17.6 Any substitution live tournament is decided by Us at Our sole discretion.
17.7 We may, at Our discretion, decide not to send a team to a live tournament. We shall notify the Winner at least two (2) weeks prior to the start of the live tournament setting out the reason(s) for the non-participation. We shall also provide the opportunity to participate in an alternate live tournament.
17.8 If the Player is sent to an alternative live tournament, We may not be held liable for any costs, loss or damage incurred as a result thereof.
17.9 As a member of Our team, the following costs related to a live tournament may be covered by Us. Costs paid are dependent on the package value won by the Winner:
a) Tournament buy-in: We may cover the cost for the tournament buy-in.
b) Travel allowance and spending money: We may cover travel costs and provide spending money to the Winner. The amount paid will be communicated through Our representative and will be paid to the Winner before departure to a live tournament. The amount may cover any costs and expenses that the Player has during the stay at the location of a live tournament. The amount will be credited to the Player’s account on Our site.
c) Hotel accommodation: We may cover the costs for hotel accommodation. Any additional costs, e.g. meals, room service, telephone calls, etc. are the sole responsibility of the Winner.
17.10 When participating in a live tournament, or in any surrounding event, the Winner shall wear Our clothing fully visible at all time, unless the tournament organizers expressly prohibit such displays.
17.11 In connection with participating in a live tournament, the Winner agrees to be interviewed and/or engaged by public relations companies on Our behalf. This may include, but is not limited to, being interviewed by Our crew on a daily basis and providing any additional information of interest for the reporting on any of Our sites. We own the exclusive right to copy, reproduce and use all or part of the result from interviews or engagements, including photos and videos of the Winner. The Winner waives the right to inspect and approve such use.
17.12 If interviewed in connection with a live tournament by a third party, the Winner shall mention that the Winner has qualified for the live tournament by playing at Our site, unless the tournament organizers expressly prohibit such communication.
17.13 The Player is aware and agrees that We may use images and videos of the Winner as well as the Winner’s real name and nickname on any of Our sites in connection with the reporting of a live tournament.
17.14 We may provide compensation for additional activities following the end of a live tournament which the Winner may be asked to participate in. Any activities outside a live tournament period are subject to the prior approval of the Winner.
17.15 If the Winner fails to fulfill the obligations stated in this contract, the Winner will be banned from Our future team events, including qualifying events and live events. We will notify the Winner in writing about a ban and the consequences of such ban.
17.16 Should a banned Winner participate and win a prize in a qualifying event, the prize will be forfeited.
17.17 We may organize additional activities during the time a live tournament is running. We are not responsible in any way whatsoever for anything that may happen to the Winner during these activities. The Winner is always responsible for personal safety and should act accordingly. This applies during the whole time the Winner is acting as a member of Our Team.
17.18 The estimated total prize stated on Our site can only be guaranteed to a Winner that is participating in all extra-curricular activities. We cannot be held responsible if the Winner decides not to participate or is prevented from participating due to personal reasons or tournament play.
17.19 In the case of any disputes regarding any Terms and Conditions of the prize package, Our decision shall be final and binding upon the parties.
17.20 The Winner must be of legal age of majority in order to participate in a live tournament and it is the sole responsibility of the Winner to provide verification of age. Documentation verifying age may be requested by Us at any time.
17.21 It is the sole responsibility of the Winner to hold any travel visa or any other conditions, such as immunizations, etc. that are required for the Winner to enter the country/region in which a live tournament takes place.
17.22 The Winner is required to bring a credit or debit card in order to gain access to the accommodation. Failure to do so will mean alternative, potentially inferior accommodation will need to be arranged by Us. All extra and associated costs in the event of such relocation shall be carried by the Winner.
17.23 The Winner is individually responsible for any taxes associated with the winning of the prize.
18.1 You may not assign or transfer any or all of Your rights or obligations under the Rules.
18.2 No third party shall have a right to enforce the Rules against Us.
18.3 Failure by Us to enforce a right under the Rules does not result in waiver of such right.
18.4 If any part of the Rules is found to be unenforceable as a matter of law, all other parts of the Rules shall be unaffected and shall remain in force.
18.5 Our determination and decision on all matters will be final and no correspondence will be entered into. Any dispute or situation not covered by the Rules will be resolved by Our management in a manner it deems to be the fairest to all concerned and, subject to the following section, that decision shall be final and binding on all players.
18.6 You and We agree that the laws of Gibraltar apply to the Rules and that any dispute between You and Us arising out of or in connection with the Rules or any Promotion will only be dealt with by the courts of Gibraltar.
18.7 If these Standard Promotional Terms or any applicable Specific Promotional Terms are translated into a language other than English, then the English version shall prevail where there is any inconsistency.
If You have any questions, please contact Our 24/7 Customer Service team.
Sports Betting General Remarks
(last updated: 05/10/2017)
A General remarks
A1 Basic Rules
The parties to each bet are the company, on the one side, and the customer (hereinafter “the user”), on the other side.
A1.2 Who is not allowed to bet:
Bets by order and from bookmakers as well as betting agents are not permitted. Bets on events in which the bettor is participating (“participating” in this sense relates to those persons involved as a sportsperson, athlete, as an owner, trainer or functionary of a participating club) or those which are commissioned by any person participating, are not permitted. In addition, bets on league, cup or other events in which the respective club/organisation is participating may not be placed or commissioned by those persons considered to be participating in the respective event. In the case of violation of these regulations, the company reserves the right to refuse payment of any winnings and already invested stakes as well as to cancel any bets. The company takes no responsibility for knowing if the user is a member of one of the mentioned groups. This means that the company is entitled to undertake any necessary measures at any time after the user has become known as being a member of one of the mentioned groups.
A1.3 Unknown Outcome:
The bettor declares not to know the outcome of the event when placing the respective bet.
A1.4 Ambiguous Bets:
The company reserves the right to refuse the whole or part of any bet and to make ambiguous bets void.
A1.5 Liability/data processing:
The company does not assume liability for input, transmission, and/or evaluation errors. In particular, the company reserves the right to rectify obvious errors in particular in the input of bet odds and/or in the evaluation of bet results (e.g. confusion of odds or results, teams etc.) – even subsequently – or to declare affected bets void.
The company also assumes no liability for correctness, completeness or up-to-dateness of the information services provided, for example result messages sent via e-mail and SMS among others. The company also assumes no liability for the accuracy of livescores, statistics and intermediate results in live betting.
The company further reserves the right to cancel bets even subsequently if any such bet was won by the user as a result of a technical fault or error and the company is in a position to prove the technical fault(s)/error(s) by means of technical records. The burden of proof of technical fault or error is with the company. In any such case, the stake of the bet or game shall be re-credited to the player’s account. The company reserves the right to hold a user liable for any damage caused to the company as a result of such user knowingly taking advantage of a technical or administrative error when making and/or receiving payments.
A stake is exclusively a respective amount confirmed and indicated by the company.
A1.6 No organized Betting:
Clients must register their bet requests as individuals. Repeated requests containing the same selections from the same or different clients may be subsequently deemed void. Even after the official outcome of the related selections is already known, bet selections may also be deemed void if the company believes that clients are acting in collusion or as a syndicate or the bets in question have been placed by one or more clients within a short period of time.
A1.7 Match or Price Rigging:
In the event that the company suspects any event manipulation it withholds the right, in its absolute discretion, to:
1. suspend the offering of any event or series of events in any of its markets; and
2. delay and/or withhold payment on any event or series of events in any of its markets, until the integrity of such event or series of events has been confirmed by the relevant sports federation.
Further, in the case of active event manipulation being confirmed as having taken place on any event or series of events by the appropriate sports governing bodies, the company withholds the right, in its absolute discretion, to suspend any bets placed on such events, either by any individual identified as having possessed insider betting knowledge or information or by any other individual who in the reasonable opinion of the company is connected to, acting in conjunction with or in any way involved with such individual.
If the company believes that match or price rigging has taken place, it reserves the right to relay the respective party’s saved details (information pertaining to the reservations or suspicions of the respective misdemeanour in question) to sporting bodies, authorities or any other third party, which deals with the investigation of such offences.
A1.8 Age and legal capacity:
When placing a bet or participating in a game, the user declares to have attained the minimum age required for participation in that game according to the respective national legal system and that he has the necessary legal capacity.
A2.1 Stake Limits
Each user determines his stakes himself with the exception of the restriction imposed by winning limits in accordance with the calculation of winnings and possible stake limits.
A2.2 Taxation of betting stakes in accordance with the racing bets and lotteries act
On 01.07.2012, the German authorities introduced a taxation of betting stakes for sports bets. In accordance with § 17 of the racing bets and lotteries act, taxation of betting stakes will be set at 5% of the stake. In the case of won bets, the customer will pay a fee towards the taxation amount which will be deducted from their winnings. The fee will be 5% of gross winnings (stake multiplied by the odds). Once the taxation fee has been deducted from the gross winnings, the net winnings will be transferred to the customer’s account. This amount will be charged to users whose permanent place of residence is in Germany and who are in Germany at the time of placing a bet. This does not apply when users place bets from outside the Federal Republic of Germany. For taxation purposes, the company is therefore permitted to use geolocation technology to determine the actual location of the user at the time of placing a bet and to save this information for use in taxation calculation and auditing by the financial authorities. Furthermore, the company is also required to divulge this information upon legal request.
A2.3 Account Balance
A precondition for the effective placement of a bet is that before the closure for the acceptance of bets – subject to paragraph A2.4 below – there must be must be sufficient balance on the account to cover the stake including any applicable taxes according to point A2.2.
A2.4 Full Coverage
If the balance on the account does not provide full coverage and the difference is not remitted in due time, offers for the placement of bets will be accepted by the company only in the order in which they are received for as long as the betting account for each individual bet is completely covered.
A2.5 Partial Coverage
If the stake for a bet is only partly covered by the balance on the account, the bet is deemed to be placed with a stake corresponding to the remaining balance on the account.
A3 Placing a bet
A bet is accepted once the company has confirmed it. A bet is confirmed when it appears in the customers account under “My Bets”. In some isolated cases delays may occur. In the event of a dispute over the time when a bet was placed, the time when the bet was registered by the company shall govern. Depending on the way (the medium) the bet is placed – via Internet or using our mobile services (w@p, Java Client or SMS) – the customers get different confirmation messages. If the customer does not get a confirmation message for whatsoever reason then the bet is still confirmed if it is shown in the customers account under “My Bets”. In all cases the company assumes the customer’s acceptance of the company’s “Terms and Conditions” when placing a bet.
A3.2 Invalid / Void Bets:
If a bet is declared “invalid” or “void” (e.g. cancellation of the betting event), then this bet will be evaluated as “won” with odds of 1.00. For individual (single) bets, this means that the user will get the amount equal to his stake back. In a multi bet, this means that the total odds will be adjusted accordingly and the multi bet can still be won if all other bets it contains are won too.
A3.3 Late Betting:
If the bet – for whatever reasons – is placed after the beginning of the betting event, the bet is invalid (this does not include live betting). The bet will be evaluated as “won” using the odds 1.00. For “Live Betting”, bets which are received by the company after the result of the respective bet has been determined are invalid and will be evaluated as “won” using odds of 1.00.
The deadline for placing bets will in each case be determined by the company.
A3.5 Decline Acceptance:
The company reserves the right to decline acceptance of any bet without giving a reason.
A3.6 Accepted Bets:
Bets placed and accepted in good time – apart from the cases mentioned in these Terms and Conditions – may not be revoked or changed. It is therefore the user’s sole responsibility to ensure that all of the details of his/her bets are correct.
A3.7 Early Outcome Information:
If, during the period of acceptance of bets, information becomes known through which the outcome of the bet can be determined, the deadline for acceptance of bets will be determined anew by the company or the bet will be cancelled. Cancelled bets are evaluated as “won” at odds of 1.00.
The company assumes no responsibility for typing, transmission and/or evaluation errors. In particular, the company reserves its right to correct obvious errors – even after the event – with the input of betting odds and/or the evaluation of betting results (e.g. odds-related, team-related, event-related errors) or declare affected bets void. The company also assumes no liability for correctness, completeness or up-to-dateness of the information services provided, for example live scores and result messages sent via e-mail or SMS. The stake is exclusively the amount confirmed and recorded by the company. In case the erroneous event/market is cancelled all bets are void and will be evaluated as “won” with odds of 1,00.
A4 Calculation of winnings
In the case of bets with fixed odds, the winnings are calculated by multiplying the stake by the fixed odds.
In accordance with the explanation given under A2.2, a deduction will be charged on winnings to users whose permanent place of residence is in Germany and who are in Germany at the time of placing a bet in order to cover taxation of sports betting.
In the case of live bets, the customer is able to accept any changes in odds during the bet placement process. Changes in odds are understood to be those which change between the pick being added to the bet slip and the bet being accepted by bwin. The actual odds are then displayed in the bet confirmation notification. If the user does not receive a bet confirmation notification, the bet is still valid if it is displayed in the “My bets” section of the betting account.
More information can be found on the bet slip in the live bets area.
Winnings are only paid out up to a maximum of the winning limits (see paragraphs “A4.3” and “A4.4”). If the player places a bet whose payment exceeds the winning limit, the company is not liable for the excess amount. In this case payments of winnings will be reduced correspondingly. This applies also if the company has not warned the bettor against possible excesses of the winning limits at the time of betting.
A4.3 Winning limits:
The winning limits for bets with real money are as follows:
A4.3.1 Per Player and Week:
The winning limits for each player and week (Monday 00:00 until Sunday 23:59 (GMT +2)) are as follows: CHF 300,000, USD 310,000, EUR 250,000, £200,000, DKK 1,800,000, SEK 2,100,000, NOK 1,800,000, PLN 950,000, CZK 6,000,000, HUF 72,00,000, BGN 490,0000,000, YTL 500,000, HRK 1,800,000, RON 1,000,000, RUB 9,000,000, LVL 175,000, LTL 860,000, ARS 1,700,000, MXN 4,000,000.
These limits are only approximate values as they are subject to exchange rate fluctuations.
A4.3.2 Per Player and Bet:
The winning limits for each player and offered bet are as follows: CHF 15,500, USD 12,000, EUR 10,000, £7,000, DKK 75,000, SEK 92,000, NOK 82,500, PLN 44,500, CZK 300,000, HUF 2,500,000, YTL 17,000, HRK 70,000, RON 30,000, RUB 300,000, LVL 7,000, LTL 35,000, BGN 20,000, ARS 70,000, MXN 170,000.
These limits are only approximate values as they are subject to exchange rate fluctuations. If it turns out that a player has opened several accounts and has placed bets on them contrary to the General Terms and Conditions and the company should decide not to cancel all related bets, the winning limit applies to the total of the winnings gained from these bets.
A4.4 Different Winning Limits:
The company reserves the right to determine winning limits different from those specified in paragraphs “A4.3.1” and “A4.3.2” and/or determine specific winning limits for individual players.
A4.5 Special winning limits
Special winning limits apply for pre-event match betting on specific sports, events and bet types and are determined as follows:
|Sport||League/Competition (PRE-EVENT ONLY – ALL LIVE BETTING EUR 10,000)||Bet type (all bet types concerning events are only for results after regular time, not for specific periods)||Limit|
|Tennis||Grand Slam events (Australian, French and US Opens, Wimbledon)||
|Total points||EUR 100,000|
|Total points||EUR 100,000|
|Total runs||EUR 100,000|
|Total points||EUR 100,000|
Multi bets: in the case of different winning limits applying for picks forming a Multi bet, the lowest winning limit will be relevant for the total winning limit of the Multi bet.
If winnings should be credited to the user’s account that exceed the limits stated in this paragraph, the company reserves the right to reclaim the credited amount exceeding the stated limits.
A4.6 Reduced Stake:
If a user makes several equal bets (also the combination of single and multi bets), whose total winnings exceed the winning limit according to paragraphs “A4.3” or “A4.4”, the company is entitled to reduce the stake to the necessary extent in order to comply with the winning limits.
A4.7 Players Loss Protection:
Should a player lose EUR 5,000 or more within a period of four weeks, the company reserves the right to take suitable measures to protect the player from further losses.
A5 Live Video
The live betting section regularly offers videostreams with live coverage of sports events. Click here for the Terms and Conditions.
B Betting result
B1 Common betting rules
B1.1 Specific Sport Rules (B2):
There are exceptions or variations to these rules for certain sports and bets. The bettor should therefore always consult the sport-specific rules of each sport – found under “Special rules” – as the sport-specific rules will take precedence over the general betting rules.
B1.2 All bets stand:
Unless otherwise stated – in the exceptions below, in the betting offer or in the special rules of each sport – the principle “all bets stand” applies to all bets. This means, that if the athlete (or team, horse, etc.), on whom/which the bet has been placed, fails to participate – for whatever reason – the bet is lost if the betting event takes place. Only in exceptional cases will bets be declared void, particularly in the following cases:
- The event/tournament is cancelled.
- The event/tournament is declared void.
- The venue is changed.
- The event/tournament is interrupted or postponed and started or restarted more than 72 hours after the original start date.
- Live bets: In live betting (also see rule B1.8), if there is a “non-runner” then all bets on this selection are void.
- Head to Head (H2H) bets: If one or more participants withdraw before they have started the event/tournament.
B1.3 Order of teams in fixtures:
In general, the order of teams in fixtures is based on the official schedule of the respective competition. In exceptional cases, the official away team of an event may be listed as the home team. “All bets stand” shall still apply.
B1.4 Determined bets:
All bets that are determined (i.e. the outcome is already decided) are valid and will be settled accordingly regardless of subsequent abandonment of the event/tournament at any time.
B1.5 Amendment (24 hour rule):
The company recognises only those results which have been achieved on the playing field or platform. Results amounting from disciplinary measures from a sports’ court or another court of law are not considered. In case of violation of sports laws, the company reserves the right to freeze the winnings and withhold payment.
Exception: All bets referring to the final result of the event/tournament will be settled on the official result published by the governing authority of the respective sport/league/event – usually right after the end of the event. If the official result is changed within 24 hours after the end of the event by the respective governing body then the company reserves the right to correct settlement accordingly (i.e. already paid out winnings will be made undone after which bets will be settled according to the amended result). If an event/tournament is not completed for whatever reasons (e.g. bad weather, crowd problems, etc.) but there is an official result given by the governing authority within 24 hours then only bets on the winner of the event/tournament will be settled accordingly. If no result is declared by the governing body of the sport/league/event within 24 hours after the end of the event all bets which were not completed at the time of abandonment will be deemed void. This also applies to long term bets. Any changes to rankings made after 24 hours after the end of the event for whatever reasons, will not be taken into consideration when the outcome of the bet is decided.
B1.6 Postponement “72 hours” rule:
If a betting event is postponed, cancelled or does not start at the time displayed in the betting offer for whatever reason and restarted not later than 72 hours from the displayed start date, the bet counts for the restarted betting event. If a betting event is restarted later than 72 hours from the displayed start date, the respective bets are void.
Exception: If the start date of an event is not known at the time a bet is offered, this event will be marked with the extension “date to be confirmed”. For all these events and markets the correct start date will be entered as soon as it is known. Bets on such an event are valid even if the estimated start date does not match the actual one.
B1.7 Multi Bets:
B1.7.1 Not All Starters:
If in a multi bet, the starter on whom the bet has been placed does not participate in an event (except the “All bets stand” principle (B1.2)), or if one of the selected events is called off, abandoned or cancelled or does not take place for other reasons, and the respective betting events are not held within 72 hours, these bets are evaluated as “won” at odds of 1.00 which means that the multi bet can still be won depending on the other results that are part of it.
B1.7.2 Related Bets:
The customer may not combine (parlay) related bets on the same event. Related bets are two or more different bets that have related contingency.
- Bet 1: “Which team will score the next goal?” contains the following results to bet on:
- “Team A”
- “Team B”
- “No Goal”
- Bet 2: “When will the next goal be scored?” contains the following results to bet on:
- “Time X”
- “Time Y”
- “No Goal”
- As the option “No Goal” has an effect on both bets, these are deemed “related” to each other.
Related bets do not necessarily contain the same result or refer to the same action. As the relation of bets is not always as obvious as in the example above, the company reserves the right to determine which bets are related to each other. If a multi bet containing 2 or more related picks has been accepted in error, then the company reserves the right to declare this bet invalid (see rule A3.2 Invalid / Void Bets).
B1.8 Ex-aequo Placings and Dead Heats (tie):
Ex-aequo placings arise when more than one athlete or team achieve the same placing. If not otherwise stated, should an event finish in the case of ex-aequo placings or a tie (dead heat) – and provided a corresponding betting option has not been offered – the following regulations dealing with the amount of winnings are enforced: The odds for the winning options (which are based on the European decimal form) will be divided by all pick variations won and then multiplied by the respective initial stake. These cases will be displayed in your betting account under “My bets” with the addition “d/h” (dead heat).
If not otherwise stated, this rule applies for all cases where two or more betting options are deemed to be winning options.
Example: A ski event ends in a draw between athlete A (odds of 4,60) and athlete B (odds of 9,00). Users who bet EUR 10 on athlete A win EUR 23 (Odds x stake / number of picks which are deemed correct = 4,60 x 10 / 2). Users who bet EUR 10 on athlete B win EUR 45 (9,00 x 10 / 2).
B1.9 Live Bets:
Live bets are offered exclusively before and during an event on a dedicated live bets platform. The odds are continuously updated to reflect the current status of the game. In order to avoid a bet not being accepted due to changes in odds, the customer can accept changes in odds using the options “Accept all odds changes” or “Accept higher odds” when placing a bet.
More information can be found on the bet slip in the live bets area.
For live bets the results that are known immediately after the conclusion of a betting market will be the ones used to evaluate the winning outcome(s). Subsequent modifications (e.g. results decided by a jury after the game) do not influence settlement of the live bet on offer. Live bets are settled on the company’s own statistics which are based on the actual run of play. Unless otherwise stated, in live betting all bets on “Non-runners” will be void.
B1.9.3 Common Rules:
For live betting, the “Common Betting Rules” (B1) concerning game evaluation also apply. Exceptions are special bets, which are decided before the actual interruption. These are declared valid.
B1.10 Playing Times:
In all sports that apply to a certain playing time, the result after regular playing time (including injury/added time) is decisive. Any extra time or penalty shoot-outs etc. will have no influence on the settlement of any bets. Any exceptions will either be announced as they occur or are part of the special rules of the specific sport.
bwin cannot guarantee that the regular playing time of an event meets the ‘normal’ playing time of the respective sports (e.g. for football club friendlies). Aberrant playing times will be communicated if the information is available. In any case, all bets will stand.
For all bets referring to the final result of the event/tournament, any player/starter/team that is disqualified for whatever reasons within 24 hours after the end of the event/tournament will be deemed a loser.
B1.12 Types of bets
B1.12.1 Odd- or Even- betting:
If the result is “0” then bets will be settled as “Even”.
The event must be completed for bets to stand.
B1.12.3 Total betting (all bets containing the betting options “Over” and “Under”):
If the event is abandoned before its completion then all bets will be void, unless the highest possible total to bet on has already been attained in which case all bets stand.
B1.12.4 Head-to-Head (H2H) betting:
– Single Event: If one or more participants withdraw before they have started the event then all bets will be void. If a participant is disqualified or does not finish the event for whatever reasons, then this participant will be deemed a “loser”. If all participants of the Head to Head bet are disqualified or do not finish the event, then all bets are void. In case of 2 or more participants finishing in the same position the “Dead Heat” rule (B1.7) applies.
– Tournament: This rule applies for all tournaments played in knockout or round robin system or mixtures of both. The winner will be the participant who is placed highest in the tournaments final ranking. If there is no official final ranking, the last successfully completed match/stage will be considered the final position. If two or more participants should finish the tournament on the same position or their last successfully completed match/stage should be the same, dead heat rules apply. If one or more participants withdraw before they have started the tournament then all bets will be void.
B1.12.5 Medal betting:
All bets on the number of medals will be settled on the official medal table at the end of the event (e.g. Olympic Games, World Championships, …). Any changes made by any governing body at a later date do not count for betting purposes.
Team medals: Any medals won by a team/nation per competition count as one medal regardless of the number of team members.
B1.12.6 Nominated Finalists:
The finalists are the players/teams who really contend the final regardless of how they get there, including decisions made by any governing bodies.
B1.12.7 Any other/The field:
In case a bet contains the betting option “any other”, “the field”, “any other rider not listed” or similar, this option includes all participants except the ones mentioned by name within the list of betting options – no matter if there are odds available for these participants or not.
B1.12.8 Enhanced Odds Specials:
For all bets that refer to the results of more than 1 event, each involved event has to be started within 72 hours after its scheduled time of beginning for the bets to be valid.
In case at least one of the involved events is not started in time or not finished providing an officially declared winner, all bets for the respective ‘enhanced odds specials’ will be void.
This rule does not apply for any bets that are placed as multi bets.
B1.12.9 Money Back Specials:
For all bets offered within the ‘Money Back Specials’ section the following rules apply:
- Maximum stake: Users can place up to EUR 50 (or equivalent amount in the respective user’s currency) on each market unless otherwise stated.
- If the displayed condition is met, stakes for losing bets will be refunded.
- If bets are placed exceeding the maximum stake, only the maximum stake will be returned.
- Refunded losing bets will be displayed in the account as ‘cancelled’.
- ‘Money Back’ bets can only be placed as single bets. In case a ‘Money Back’ bet is placed within a multi bet, no refunds will be credited for this bet.
B2 Special Rules
See the Special Rules for particular sports.
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