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Contact Us — Questions, Corrections, Feedback

If you’ve spotted out-of-date information on a review, want to flag a problem with an operator, or have a partnership enquiry, email is the fastest way to reach us. We read every message and reply personally where we can.

How to Reach Us

Email is the best way to reach the editorial team. We read every message, and we reply personally within two working days on weekdays. We don’t process anything sent by post — everything needs to come through email or social.

Email: info@bestcasino.co.uk — best for corrections, complaints, partnership and press enquiries
X: @JamesAwland — James’s public account, good for quick questions or flagging something in real time

Email works best for anything that needs a written record. A few examples of what belongs in our inbox:

Corrections to a review — a bonus that’s changed, a payment method that’s been dropped, a slot that’s been pulled, a licence detail that looks wrong. Include the page URL and what’s changed. These go to the top of our fix list.
A new operator you’d like us to review — tell us the brand name. We prioritise by UKGC licence status and reader demand.
Responsible gambling or UKGC questions — we’ll point you at the right organisation (GamCare, GamStop, BeGambleAware, UKGC) or the right page on this site.
Partnership or press enquiries — we’ll route to the right person on the team.

Common Reader Questions

The questions we get asked most often, with straight answers.

❓How do I report out-of-date information on a review?

Email info@bestcasino.co.uk with the page URL and what’s changed — a bonus amount, wagering requirement, payment method, slot title, anything. You don’t need to prove it; a pointer is enough and our research team will verify. Corrections go to the top of our fix list because an out-of-date page is worse than no page at all.

Do you respond to every email?

Yes. We read every message that comes in, and we reply personally within two working days on weekdays. If you send a correction or a complaint, you’ll get confirmation that it’s being looked at. We can’t always promise a detailed answer for general questions, but we will always write back.

How often do you re-check reviews?

We retest every ranked operator every six months — signing up, depositing, playing, contacting support, and cashing out. Between full retests, we refresh operator data (welcome bonus amounts, wagering, deposit and withdrawal limits, excluded payment methods) monthly. If a reader reports a change in between cycles, we verify and update straight away.

I think a casino has treated me unfairly — can you help?

We can’t intervene in disputes between you and an operator directly. The right first step is to file a formal complaint with the operator’s own customer support. If that doesn’t resolve it, the operator is required to escalate to an independent alternative dispute resolution (ADR) provider — IBAS is the main one for UK casinos. You can also report the issue to the UK Gambling Commission. Email us too, even if we can’t solve it — if the problem matches a pattern we’re seeing, it changes how the operator ranks on our site.

Responsibility under The Privacy and Electronic Communications Regulations 2003

The legal responsibility of this website belongs to:

Responsible Person for This Site

Name: James Awland
Company: Red Owl Ltd
Address: Av 4a C Norte, Panamá, Panama