Lv Bet Welcome Bonus Conditions
CLIENT AGREEMENT REGARDING USE OF FAIRLOAD SERVICES
Version – 5.7 Last Updated – 25/06/2019
These Terms and Conditions (“T&Cs” or “Agreement”) constitute and govern the contractual relationship between the parties, Fairload Ltd hereinafter referred to as “LV BET”; and You, as the user, hereinafter referred to as “Client”, “You” or “Player”.
The following words and terms should be interpreted as follows, unless, the context clearly implies otherwise.
“Registration Form” shall mean the form to be filled in by the Player to open a User Account.
“Game” refers to any gaming activity presented by LV BET on its Internet Site for the benefit of the Users and as approved by the Regulatory Authority.
“Internet Site”, “Website” or “Site” shall mean the Internet Site www.lvbet.com anplease visit the official operator website.d all other sites connected to it and accessible through links.
“Login and Password” shall mean the login and password details that are chosen by a player upon registering on www.lvbet.com site and all other connected sites.
“Regulatory Authority” shall mean the Gambling Commission of Great Britain (Victoria Square House, Victoria Square, Birmingham, B2 4BP) (email: firstname.lastname@example.org).
“Service” shall include all LV BET’s services and games and activities related to them and listed on www.lvbet.com including but not limited to online casino and sportsbook services.
“Live Casino” or “Online Casino” is an online version of a traditional casino, enabling users to play and wager on casino games through the Internet in real time.
“Software” shall mean the software licensed by us including all programs and databases and any other derived content whether accessible or otherwise used by you through the Internet Site and allow you to participate in the online sportsbook and casino.
“Us, We” or “Fairload Limited” shall mean LV BET.
“User Account”, “Player Account”, “Gaming Account” or “Account” shall mean a personal Account opened by an individual and maintained by LV BET as to allow this person to play the online casino and sportsbook games.
“You”, “Client”, “Player”, “User” or “Account Holder” shall mean the user of the Service and of the software accessible through the Internet Site and having a contractual relationship with LV BET.
“Money Player” individuals over 18 years of age, or the minimum age as set in law for participation in the corresponding country, who participate in games for money (stake real money “Games for money”). Players can participate in games as “Test Player” without wagering money or as “Money Player” wagering real money.
“Fun Games” or “Games for fun” mean Games as defined in this Agreement but that are offered for limited gameplay in a special Game mode which does not involve payment from the Player to the Operator. The sole purpose of this mode (games for fun) is to offer the possibility for the Player (“Test Player”) to try out the Games offered before staking real money.
“LV BET” in these Terms and Conditions refers to Fairload Limited, a company incorporated in Malta, having the following registered address: Fairload Limited, 115B, Old Mint Street, Valletta, VLT1515, Malta.
The term “Client” or “Player” references any individual or entity that expressly or impliedly agrees to all terms and conditions of LV BET by opening an Account and placing bets on games on LV BET’s website.
All Clients, accessing the LV BET Website agree to abide by the following terms and conditions governing the use of its Services (the “Agreement”).
This Agreement describes the terms, conditions and risks applicable to your use of LV BET services available under the domain of www.lvbet.com (the “SITE”). If you have any questions regarding this Agreement, please contact Customer Support.
You must read, agree with and accept all of the terms and conditions contained in this Agreement without modifications, which include those terms and conditions expressly set forth below and those incorporated by reference, before you may become an active, registered Client of LV BET. By continuing to access or use the SITE, you agree to follow the terms and conditions of this Agreement.
This Agreement shall be governed by and interpreted in accordance with the laws of England and Wales and Gambling Commission Licence conditions and codes of practice (LCCP), excluding that body of law pertaining to conflict of laws. Any legal action or proceeding arising under this Agreement will be brought exclusively in courts located in England, and the parties hereby irrevocably consent to the personal jurisdiction and venue therein.
LV BET will not be liable in any way to any persons in the event of force majeure, or for the act of any government or legal authority. In the event that any provision in this Agreement is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
Failure of a party to enforce any right or provision of this Agreement will not be deemed a waiver of such right or provision.
LV BET may assign this Agreement or any rights and/or obligations hereunder without your consent.
LV BET may revise the terms of this Agreement from time to time by posting the amended terms on the SITE. In case of T&Cs modification, a pop-up box will inform you upon the next login, that the T&Cs have been updated. You will be requested to agree with the updated T&Cs before logging in to the LV BET account. By continuing to use the site www.lvbet.com you agree to be bound by this T&Cs.
Fairload is licenced to provide the gambling services to customers located in the United Kingdom by the Gambling Commission of Great Britain, which is a regulatory body. The license number of Fairload is 046794-R-325728-004 and was issued under Part 5 of the Gambling Act 2005 on 21 February 2017.
ONLINE SERVICES AGREEMENT
This Agreement is made by and between LV BET and you. This Agreement applies to the LV BET SITE, including its electronic content and or software currently contained on the SITE that supplies you with the games and services offered by LV BET.
LV BET reserves the right to impose certain conditions (beyond those detailed in Clause 3,4,5,6,7) on the admission of Players to the games (e.g. minimum number of completed games, verification of transacted payments) and to extend or change the services on the website at any time.
AVAILABILITY OF SERVICES
The Services are available to and may only be used by individuals who can form legally binding contracts under the law applicable to their country of domicile. It is your responsibility to ensure that betting is legal.
Services are not available to persons under the age of 18 (“Minors”). If you are a Minor, you may not use this service. Participation in the games for money, as well as in the games that are free-to-play is exclusively reserved for individuals over 18 years of age. Please bear in mind that it is a criminal offence to gamble when you are under the age of 18.
LV BET is obliged to require Client to provide proof of age and to disable client’s activity if it has reasons to believe that the minimum age requirement is not fulfilled.
LV BET Services are not available where they are illegal to use, (including but not limited to the United States) and LV BET reserves the right to refuse and/or cancel Services if it has sole grounds to believe of customer’s misconduct.
To participate in the games as a “Player”, a registration form must be completed on the website www.lvbet.com or another website connected directly with LV BET, which must always include:
Your identity. Anyone accessing LV BET services for the first time will be asked to provide a valid identity and relevant information for verification. By accessing www.lvbet.com and clicking open a ‘Player Account’, you declare and swear to provide true, accurate, current, and complete information regarding your identity during the registration process. Any false information, impersonation, misrepresentation regarding any affiliation with another person, entity, or association; use of false headers or other acts to omit or conceal the true identity from LV BET for any purposes will be prosecuted to the fullest extent of the law.
Date of Birth. You assure LV BET that you are over 18 years of age. No person under the age of 18 may be registered as a player, as it is a criminal offence to gamble underage.
Your place of residence. Please note that you will be asked to prove your place of residence by providing a utility bill or a bank statement that was issued within the last three months. For LV BET to comply with applicable laws and regulations in The United Kingdom, your personal details supplied at the registration stage (identity, date of birth and place of residence) must be confirmed through verification checks before you are allowed to:
- Deposit funds into an account;
- Access any free-to-play games;
- Or gamble with their own money or LV BET bonus funds;
- Your valid e-mail address and mobile number.
Personal and confidential username (“Pseudonym”, “Nickname”). The Username must be unique and clearly identifiable. Offensive or indecent names are not allowed. Further prohibited are usernames that contain or allude to an Internet link or Account names, which allude to certain rights of the User (ex. the term “administrator” is reserved for LV BET). We reserve the right to suspend Accounts with an unacceptable Username. Accounts can be reactivated as soon as suitable and acceptable alternative has been chosen.
Password. You are advised to choose a strong and non-predictable password for security and are responsible for ensuring that this password is kept secret.
During the registration process, you must provide LV BET with valid identification, including but not limited to the address, contact email and/or personal mobile number.
You shall ensure that the registration details are kept up-to-date and you shall make any necessary changes of name, address or e-mail address on LV BET’s website without undue delay. It is your responsibility to inform us immediately of any changes to your personal information.
If upon your verification it will come up that the information provided by you is false or inaccurate We are entitled to suspend or terminate your Account and retain any winnings.
When the customer submits their first request for withdrawal, details of their personal bank Account or any other payment method available and acceptable for such withdrawal should be provided to LV BET.
You are responsible for securing your Username and Password for your Account with LV BET. LV BET holds no responsibility for any damage caused due to any act or omission of you causing inappropriate or irregular use of your Account.
You must register personally and not on behalf of someone else.
Under no circumstances, you are allowed to register another (new) Account, if you already have a registered active Account on LV BET website – only one Account ownership per person is permitted. Holding more than one Account is known as “multi-accounting” and is strictly prohibited and directly deemed to be fraudulent, regardless of whether the other Account is registered under the user’s own details, other LV BET users’ details, third parties’ details (other than LV BET users) or false details. LV BET reserves the right to close all betting accounts you opened at any time. At LV BETS’s where we consider that multiple Accounts have been opened in genuine error, the funds might be returned back to the customer. If LV BET has reasonable grounds to believe that fraud has been committed, LV BET reserves the right to cancel any related transaction, any bonus or any other promotion without prejudice to any other action or redress we might avail ourselves of.
It is prohibited for you to sell, transfer and/or acquire Accounts to/from other Clients.
You are not allowed to transfer funds from your Account to other players or to receive money from other players into your Account. Funds can only be remitted to the same Account from where they originated at the deposit stage.
You declare not to deposit money using a credit card, bank Accounts and any other payment methods and solutions to which you are not authorised.
Making deposits into an Account for any reason other than participating in games, particular illegal purposes (e.g. money laundering or financing terrorism) is not allowed and shall be deemed as a criminal offence. Depositing money originating from criminal and/or other unauthorised activities is also prohibited and illegal.
You declare you are not currently or have never been diagnosed as a compulsive gambler and do not have any mental issues which might affect your judgement or decision-making.
Your registration may be refused or closed at the operator’s sole discretion, but contractual obligations already made will be honoured.
The registration and set up a gaming Account are free of charge.
There is no general right to registration and participation in the games.
You are advised to choose a strong and non-predictable password for security and is responsible for ensuring that this password is kept secret.
It is your responsibility to keep your username and security details (including password) confidential. Gameplay on the website using a player’s username and security details will be regarded as valid, irrespective of who participates in the game. If any concerns regarding the secrecy of such details arise, the player should notify LV BET immediately and new security details will be created – any future transactions under the previous details will be flagged and considered void.
LV BET is in no way responsible for the potential access to a User Account by a third person and will not be held responsible for any eventual loss suffered due to the illicit use of a Player’s password by a third person, of unauthorized access, and/or for any transaction in which the name and password of a Player ware registered correctly.
You warrant that you understand that laws regarding online gambling vary throughout the world, and it is your obligation alone to ensure compliance with any law, regulation or directive, relevant to your country of domicile. Ability to access the LV BET SITE does not necessarily mean that LV BET Services, and/or your activities through it, are legal under the laws, regulations or directives relevant to your country of domicile.
You understand and accept that LV BET is unable to provide you with any legal advice or assurances and that it is your sole responsibility to ensure that at all times you comply with the laws that govern you and that you have the complete legal right to play the Games. Any participation in the Games is at your sole option, discretion and risk. By playing the Games, you acknowledge that you do not find the Games or Services to be offensive, objectionable, unfair, or indecent in any way.
You guarantee at all times not to be a resident of the “Excluded Countries” like: Belgium, Denmark, Estonia, France, Hong Kong, Iran, Iraq, Israel, Italy, Lithuania, Poland, Romania, Spain, Sweden, Turkey, United States and/or restricted by limited legal capacity.
LV BET does not intend that its SITE should be used for betting or any other purposes by Clients present in countries in which such activities are illegal. LV BET’s SITE does not constitute an offer, solicitation or invitation by LV BET for the use of the games or other services in any jurisdiction in which such activities are prohibited by law.
You shall not treat the licensee as a financial institution nor expect interest on your deposits.
If you violate this condition and register from a restricted country, LV BET reserves the right to close the account permanently and confiscate all the winnings.
LV BET grants you a non-exclusive, non-transferable and limited personal use to access the SITE (the “License”). The SITE use is conditioned on continued compliance with the terms and conditions of this Agreement.
You agree not to resell marketing materials provided to them by LV BET or permit secured access of the SITE to others, and not to copy any materials appearing on the SITE for resale or for any other purpose to others without the prior written consent of LV BET .
You shall be responsible and bound by any unauthorized use of the SITE, made in breach of this section.
You agree to use the information received from the information systems of LV BET for the sole purpose of executing transactions inside and within the SITE.
You further agree not to use any electronic communication feature of a Service on the SITE for any purpose that is unlawful, tortuous, abusive, intrusive on another’s privacy, harassing, libelous, defamatory, embarrassing, obscene, threatening or hateful.
The License granted under this Agreement will terminate if LV BET believes that any information provided by you, including your e-mail address, is no longer current or accurate, or if you fail to otherwise comply with any term or condition of this Agreement and all rules and guidelines for each Service, or LV BET establishes that you have abused in any way LV BET’s games and services. Upon notification of such violation, you agree to cease accessing Services. You agree that LV BET, at its sole discretion and with or without notice, may terminate your access to any or all Services, close Client’s open transactions, remove and discard any information or content with its Service due to breach of a provision of this Agreement.
Misconduct is forbidden on the Website. Behaviour is deemed as a violation of these Terms and Conditions, whenever, but not exclusively, if you:
- intentionally provides inaccurate or incomplete information;
- attempt to manipulate the result of games through concerted practices, alterations of the program or in any other undue way;
- deliberately cause malfunctions or defects of the Website in order to undermine the natural flow of the game;
- sets up more than one Account per person, or any other regulations set out in these Terms and Conditions are violated. This list of misconduct is not exhaustive.
You will not decompile or attempt to decompile the software on LV BET’s website or develop software that interferes with the Client-Server-Communication software used on its website.
The use of any software program which facilitates artificial intelligence is strictly prohibited. Prohibited software may include software which LV BET believes allows its player to cheat or gives one player an unjust advantage while wagering on the website. LV BET reserves the right to take action in order to detect and prevent the use of such software by Players. Should LV BET identify or suspect for good reason the use of prohibited programs, LV BET reserves the right to freeze the relevant Player’s Account for a period of at least six (6) months, to confiscate any funds in that Account and/or to suspend the Player from using the services of LV BET.
In the event of misconduct, LV BET is entitled to immediately terminate the Agreement and exclude you from further use of the Website. Further, LV BET is entitled to interrupt and terminate on-going games, to block you or your Account with or without prior notice and to retain your credit and winnings achieved through misconduct until clarification of the situation.
LV BET reserves the right to refuse, cancel the Services, and/or refuse to distribute profits to anyone for any legitimate reason including, but not limited to:
- any instance when LV BET has cause to believe that a person’s activities on the SITE may be illegal;
- any instance where LV BET may suffer any fiscal, regulatory, or pecuniary disadvantage by virtue of anyone’s activities;
- any instance where one or more transactions on the SITE are judged by LV BET to have been performed in violation of this Agreement.
LV BET prohibits player collusion and takes measures to prohibit use of devices, such as robots, that distort normal gameplay.
LV BET reserves the right to terminate events or games without prior notice, whenever it deems necessary and/or due to errors in the software or games, which cause games to work incorrectly or malfunction.
LV BET reserves the right to terminate an Account and retain all the remaining funds in the Account where LV BET has reasonable belief that a player committed/attempted to commit/ was involved in proceedings leading towards potential fraudulent activity or otherwise advised on fraudulent activity to third-party-player/s or hacked or accessed otherwise unlawfully third-party players’ Account for the purpose of alleged fraudulent activity or otherwise. Such activity could involve inter alia, organised betting, use of stolen or falsified credit cards or Account numbers, forgery, collusion and submission of data or documents which are forged, stolen or otherwise misappropriated.
ABORTED OR MISCARRIED GAMES
In the event that any information is incorrectly published on the website, LV BET will take remedial action in order to rectify and amend the data in the system so as to reflect the correct information. Any winnings that are affected by the publishing of incorrect information will also be accordingly amended.
In the event of a miscarried game for any reason whatsoever, all players’ transactions are always accurately logged on our systems, therefore we will always have access to what actually happened during the gameplay. Kindly contact customer care team for any queries via email on HELP@LVBET.COM.
We reserve the right to correct or declare results void with hindsight, if the result of the game was caused by a technical default, fraudulent behaviour of a Player or through a fake wager. We reserve the right to recall any payment that is made in error.
CASH GAMING MODE (“GAMES FOR MONEY”)
Every eligible Client after opening an Account and successful depositing of money to Player’s Account, can play games for cash.
Participation in the Cash Games with real stakes requires you to deposit cash to his gaming Account.
TEST GAMING MODE (“GAMES FOR FUN”)
After an Account is established and you are able to successfully log into your gaming Account with LV BET, a certain amount (as defined by LV BET) of virtual Fun Money is credited to the Player’s Account. This serves the purpose for the Player to be able to test the games on the website.
In cases where you win, there is no claim for virtual Fun Money.
Withdrawal of this credit or transferring the Fun Money as real money is not possible.
The credit of virtual Fun Money is recharged automatically every day and cannot be purchased by the player with cash.
LV BET offers Live Casino fully operated by Fairload Limited under the license 046794-R-325728-004 issued by the Gambling Commission of Great Britain, a regulatory body, on 21 February 2017. The rules of the games can be found hereunder.
When playing in Live Casino you are allowed to play only at one table at a time. Playing at multiple tables at the same time is strictly forbidden unless allowed by the Live Casino supplier. If fraudulent behavior is detected, LV BET reserves the right to close the Player’s Account and confiscate any winnings.
All live casino games tables are monitored by employees of the corresponding live casino supplier and chat rooms are moderated. In case of concerns, you can contact Live Casino dealer at any time. However, using abusive or offensive language, making matrimonial offers, sexual comments or threats is prohibited.
In the case of croupier’s mistake, the video footage of the contested hand will be reviewed by the employee responsible for that particular table. The employee’s decision is deemed final and if he decides that mistake took place, all contested stakes will be refunded to the Player in that particular hand.
Live Casino games can be played for real money only. Bonus Money cannot be used. The operator prohibits to place bets explicitly and/or persistently with money and/or bonus money, with chances of winning equal or more than 70% (sure bet). LV BET reserves the right to block your Account and prevent and/or withhold any winnings or payout obtained by the Terms and Conditions and/or the rules of the platform, and/or by other violations of the terms and conditions.
When a bet is placed and accepted, the corresponding amount is charged against your Account. You must check that the bet instructions regarding the bet which you have submitted are correct before confirming the bet. After the bet is announced, it is not possible to cancel or change the bet. We reserve the right not to accept or accept only a part of any bet.
Where a number of bets are submitted by a Client, they will be dealt with in the received order.
A number of bets may be treated as being one when you send multiple copies of the same bet. LV BET reserves the right to void all bets where there may be evidence of collusion between two or more Clients or where there is a suspicion that the Account is being used by different individuals.
The acceptance and payout of bets are subject to different limits. These, in particular, include limits on the amount of the bet which is placed, betting market’s limits, maximum payout limits and personal customer limits. These limits are generally subject to change without notice and will be stated on the betting note or listed on the Account. LV BET reserves the right to limit the stakes of bets before accepting a bet and/or to change the odds before a bet is placed.
All prices and odds are subject to fluctuation. Any bet that is accepted after the official start time will be void unless otherwise stated (such as in the case of live in play bets).
A bet is only deemed to be valid once a transaction code has been issued. The bet can then be viewed at “my bets”.
You acknowledge that it is your responsibility to ensure that you fully understand the applicable rules and regulations and the methods, rules, and procedures of online gambling in general.
We are not responsible for a bet not being placed for any reason, including but not limited to; computer malfunctions and failure of telecommunications services or internet connections. We will not honor bets that have been submitted to us, but not confirmed as described in clause (ii) above.
You shall not employ or make use of any system or artificial intelligence software including but not limited to machines, computers, software or other automated systems designed specifically to defeat our software. We will not honor any bets pursuant to which you have employed or made use of such systems or artificial intelligence software.
Winnings will be credited to your Account following confirmation of the Services result by LV BET.
We shall not be responsible for any lost, late, illegible, incomplete, damaged, mutilated, misdirected, or postage due mail, requests, prize claims or entries sent by you. Any request, prize claims or entry materials which we do receive shall become the property of LV BET upon receipt and will not be returned to you and therefore we advise you to retain a copy of any such materials.
The maximum payout for each bet/ticket to clients is £ 250.000,00 (two hundred fifty thousand pounds) for any amount placed and for any type of bet, whether it be a single bet, a multiple bets or a system of more columns. In this last case, for example, if the sum of the payout of any winning column exceeds the limit of £ 250.000,00 (two hundred fifty thousand pounds), LV BET will pay to the client just, and no more than £ 250.000,00 (two hundred fifty thousand pounds) in total. If it turns out that a user (registered in any country) has opened several Accounts and has placed the same bet several times, contrary to these Terms and Conditions, the winning limit applies to the total of the winnings gained from these bets.
Betting and Sporting Rules:
Sporting Rules are completed and executed in ENGLISH language. LV BET reserves the right to translate the Terms & Conditions (including Sporting Rules) into other selected languages. If for some reasons, the contents of the Terms and Conditions vary in other languages comparing to the ENGLISH version, the ENGLISH version applies. This also applies to the rules of the game, any texts on the website as well as any information concerning bonus programs, marketing campaigns and other related issues.
The rules and regulations are divided into General Rules and Special Rules dedicated for specific Sports. Both General and Special Rules and regulations are considered as rules and regulations. In specific situations, special betting rules apply to certain types of sport and betting markets. These special betting rules have precedence over the general betting rules.
In addition to these rules and regulations, other manually added Special Rules that are found under Events and Markets on the website shall be considered as part of these rules and regulations.
LV BET reserves the right to change or update the rules and regulations at any time without the obligation of informing Clients of each amendment. The Clients are responsible to keep themselves updated of the currently valid version of Sportsbook Rules. Placing a bet by the customer is equivalent to accepting the validity of the present version of Sportsbook Terms & Conditions. General rules and arrangements regarding the placement, settlement and payouts of bets.
The Client declares upon the placement of bets:
- That he or she is at least 18 years of age and the personal information provided in the registration process is truthful and up to date.
- That he or she has been sufficiently informed as to the betting rules for all types of sports and is aware of the betting and payout limits and accepts these.
- Is not aware or does not have knowledge of the outcome of the event upon which the respective bet is placed prior to the conclusion of the agreement.
- That he or she is not involved and will not be involved in any manipulations which could influence the outcome of an event or several events which they bet on, and that he or she is not aware of any manipulations of these events.
- That the funds with which he or she places bets do not stem from any unlawful activity and that he or she is legally entitled to dispose of such funds.
- That he or she has read the information available on the topic of the dangers of addiction to gaming with respect to betting and gambling, and that he or she has not applied to be barred from gambling or betting with other gambling operators or is barred from gambling or betting at these.
- That he or she places bets for himself/herself as an individual and not upon the commission or in association with other parties.
- That he or she is not a member of a group which is barred from betting on this SITE. These are in particular: participants in the betting events on offer, active athletes or contestants, functionaries, coaches, etc., and moreover staff members of bookies or bet-placement companies.
The company is not subject to any obligation to review the correctness of the declarations as set out in paragraph e. subparagraph (i). above and LV BET is entitled at any time to cancel all or selected bets (including retroactively) and/or to void any winnings resulting therefrom after receiving knowledge of misrepresentations to bar the customer from all future betting, to close the betting Account and to pay out the remaining funds in the Account.
The betting agreement shall come about through the acceptance of a betting offer. For a bet to be valid and correct, the bet which is electronically saved on the central computer of LV BET shall apply. This may be viewed on the Account. Any unilateral right to withdrawal from the Agreement on your part (cancellation of bets) following the conclusion of the Agreements is excluded. You may correct or delete the betting slip which has been virtually filled in until the final confirmation of the placement of the bet. Upon the confirmation of the placement of the bet, you shall be obligated to fulfill the Agreement and waives any right to revocation or withdrawal from the Agreement. You shall be responsible yourself for bets placed and cannot appeal that data made available by LV BET may have been incorrect or incomplete.
There shall be no obligation on the part of LV BET to list additional information such as the type of competition (e.g. league match or cup match), shorter/extra time matches (e.g. in the case of friendly matches, mini tournaments, youth matches, indoor matches, etc.), match sites (e.g. neutral grounds), racing distances, etc. If additional information is nevertheless provided, this shall be without engagement and not have any influence on the settlement of the bets. The same shall apply to all types of statistics, tables and live scores.
The company shall be entitled to void respective bets (including retroactively) if there is a suspicion of manipulation or betting fraud. In legal terms this shall mean that the stake monies in the bets in question shall be credited to the betting Account and you shall be barred from future betting, the betting Account shall be closed and the remaining funds in the Account can be paid out.
Suspicion of manipulation or betting fraud is, in particular, deemed to be present if, for example, one or more of the following criteria have been met:
- Stake monies on betting events with an unusual outcome
- Stake monies with unusually high payout results
- Multiple betting with unusual matches/leagues
- Staged bets with the same or pronounced changes in combinations
- Betting which suggests a group of betters which is connected in terms of the time element and content
LV BET reserves the right to refuse the acceptance of bets in some instances or to limit the number of bets without the obligation of providing the reason. No person should be allowed to have more than one Sportsbook Account. LV BET reserves the right to terminate double Accounts. In such cases, all relevant data will be transferred to the most active Account of the respective Client. LV BET reserve the rights to revoke Client’s privilege if a customer has placed identical bets with the two/or more Accounts. This might lead to confiscation of winnings and cancellation of all placed bets including already determined bets.
The settlement of bets shall be performed after the ranking is announced. In the event of the suspicion of fraud in relation to match-fixing of a particular event, LV BET reserves the right to settle the funds after any investigations are completed. Disputed settlements or amounts credited for winnings regardless of the type must be received in writing (by mail, fax or email) no later than 14 days after the settlement of the event bet on at LV BET.
It is the responsibility of the betting Client to immediately report each amount credited to his Account by mistake. All winnings occurring as a result of such error or mistake are considered invalid despite the circumstances, and as such LV BET has the right to revoke all mistakenly credited funds.
LV BET reserves the right to correct any obvious errors or mistakes and to take the necessary steps to provide fair and transparent service for the Clients. An obvious error could be made as a result of human error or system related technical problems which might lead to incorrect information published on the website. For example, incorrectly displayed (reversed) handicap line, wrong Over/Under line, clearly wrong odds or incorrect decimal place (25 instead of 2.5), wrong name of the team or participant, incorrect deadlines or technical errors etc. In case of obvious errors, LV BET reserves the right to deem all affected bets invalid and refund all stakes. Additionally, if the bet is accepted at a price that is significantly different from those available in the general market at the time the bet was made or clearly incorrect considering the chance of the outcome occurring then the LV BET has the right to void all these bets.
It is not allowed to place bets within the same coupon that has a clear correlation between the chosen selections. These kinds of bets might be deemed void even after the result of the event is determined.
If the event has started before the scheduled starting time and is not offered in live betting, then all bets placed after the actual start of the event (start of the match, the beginning of the Set or Race, etc.) will be declared invalid and refunded.
The maximum stake of the bet is dependent on the amount LV BET accepts at the time of bet is placed and may vary for each sport and individual Client. If the bet is higher than the automatic acceptance level set out by LV BET (such amount might be changed without prior notice) then the stake will be examined manually. All bets sent for manual acceptance may be rejected, partially accepted or fully accepted regardless of how the request is made by the Client. LV BET reserves the right to decline any bet that is up for manual approval. Any bet that, for whatever reason, has not been manually reviewed before the game starting time, will get automatically voided. LV BET reserves the right to establish separately all betting limits for each individual Client and bet.
If for some reason, a betting market or event is not covered by the rules and regulations including special rules placed on the betting market on the website, LV BET reserves the right to determine the outcome of each event on a case-by-case basis.
General Betting Rules. In case of contrary notes between the rules and regulations for example between Special Rules for a specific sport and Specific Rules on the Event or Market, the following order of priority will be applied (in order of their importance):
- Specific Rules for Event/Market (available next to the Event or Market on the website)
- Special Rules for Sport
- General Betting Rules
- Terms and Conditions
A request for withdrawal cannot be made while you are involved in a gaming session.
LV BET’s finance department handles all withdrawal requests submitted. LV BET reserves the right to verify your entitlement and, in case of doubt, not to process the withdrawal and return the balance to your player’s account. Valid documents issued by the government, including identity documents, must be submitted upon request in order to process the first withdrawal. However, LV BET reserves the right to verify your identity, age, and the location at any time, not only before processing any amount of requested withdrawal. Withdrawal methods and their relative information are included in the Withdrawal section on the website.
Any expense related to withdrawal requests, if applicable and explicitly announced on the website, shall be charged to the receiver.
Withdrawals of winnings or parts thereof will be paid out upon your request. Please note that only first withdrawal a week is free of charge. A second and every next withdrawal the same week costs a fixed fee £5. The minimum withdrawal amount per transaction is no less than £20 (or equivalent in other currency), with the exception where the balance is less than 20£(the manual withdrawal may be processed upon customer’s request in such a situation) and upon Account closure, in which case you have the right to withdraw the full balance. The maximum withdrawal amount per transaction is effected by payment methods available on the website.
The personal data of the User and the holder of the Bank Account (or any other payment method) must correspond. LV BET reserves the right to request further documentation for the proof of identity and verification of the Bank Account (or any other payment method). Your withdrawal will not be processed until we receive the requested documentation and the balance will be credited back to your player’s account.
LV BET attaches great importance to the security of your deposits, therefore maximum withdrawal amount per day (24 hours) is £5.000 (five thousand pounds), (does not apply to progressive jackpot). In order to protect your funds from unauthorized outflow, all withdrawals above 5.000£ per day will be additionally checked for verification of the person ordering the withdrawal. During this additional check, you may be asked to confirm your identity. After positive verification, the withdrawal will be conducted in full.
All withdrawals can only be addressed strictly to the person registered on the Account as per the conditions specified on the LV BET site.
Withdrawals can only be paid out to the Account and payment method from where your deposit originated. We understand that at times this is not always possible for technical and/or policy reasons which are beyond our control. In these cases, we will affect the withdrawal to alternate Accounts or payment method in the name of the player, once ownership of such an alternate Account has been confirmed and verified.
Once a withdrawal request is submitted, it can take LV BET up to 3 business days to process the request. However, LV BET will be doing its best to process withdrawal requests immediately.
Funds cannot be withdrawn from your Account unless the same funds have been wagered at least once. Staking bets on table games with minimal loss expectancy (opposite betting) will not be considered as valid in fulfilling wagering requirements. Please be informed that three percent (3%) administrative charge to cover the payment provider fee, will be applied for payout requests referring to amounts deposited with LV BET which have not been used at least once for playing casino games or sports bets. Before such payout can be approved, it has to be assessed and confirmed by the Risk Department.
In order to fund your Account by money transfer, you can utilize the deposit methods and their relative information, which are included in the Deposit section on the website.
LV BET reserves the right to impose certain conditions on the use of particular payment methods, only but not limited if enforced by payment providers requirements, or regulatory requirements in connection to Social Responsibility Code of the license or if is connected to the suspicious activity of the particular player. LV BET has also the right to change the payment methods available, but only if such payment method is discontinued by legal contract binding LV and 3rd party payment provider.
LV BET does not guarantee that all methods of payment are available at all times.
LV BET reserves the right to request further information and documentation regarding your age, identity and place of residence prior to any deposits or any withdrawal. LV BET also reserves the right to request such information and documentation from any person who affects a deposit on your Account. Should you not be able to provide the requested 3rd party documentation, LV BET reserves the right not to proceed with the refund. The following documentation shall be accepted to confirm your identity (Driving Licence, Government issued ID, Passport or EEA member state identity card). Please be advised that all mentioned documents must be valid. To confirm your place of residence (proof of address – POA), LV BET shall accept either a utility bill (gas, electric, satellite television, landline phone bill), (mobile bill will not be accepted) or bank statements that was issued within the last three months. Such personal information enables LV BET to verify that the data given during registration corresponds to data on the documentation. In the event that this data is different, we reserve the right to cancel the bets along with the payment of the account balance to you, unless you can demonstrate your entitlement to the balance by some other means. Any winnings that are derived from deposits which are not in the name of the account holder may be withheld and the account suspended until further notice.
LV BET reserves the right to request an image of both sides of the credit card used to deposit at any time and at its own discretion. In order to reflect the best security practices, you will always be asked to hide CVV number and wipe out certain card numbers.
The minimum deposit amount per transaction is no less than £10 (or equivalent in other currency). The maximum deposit amount is affected by any of payment methods available on the website.
You acknowledge that LV BET reserves the right to request proof of payments to players Accounts.
All payments into the Account must be from a payment source on which you are the named Account holder. Any charges levied by the banks and/or payment gateways will be deducted from the reversed amount.
LV BET is required by the Gambling Commission of Great Britain to inform its customers about what happens to funds that We hold on account for you, and the extent to which funds are protected in the event of insolvency. For further information on the Gambling Commission’s approach and requirements concerning the protection of customer funds, please take the time to visit: WWW.GAMBLINGCOMMISSION.GOV.UK/CONSUMERS/PROTECTION_OF_CUSTOMER_FUNDS.ASPX. LV BET holds customer funds separate from company funds in separate bank accounts which We hold with our banking suppliers. These funds are not protected in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: medium.
LV BET BONUS POLICY
We may, from time to time, offer our players bonuses which will be credited by us into their Accounts. Bonuses shall be in accordance with LV BET Bonus Policy but can also carry specific Terms and Conditions that shall be made available to the players. Unless otherwise specified, our offers may be used only once. Player is not entitled to withdraw any Bonus amount without first complying with the applicable terms.
Bonuses being offered and their details of crediting will be available in the Bonus/Promotions section of the website. The Bonus amount is determined by LV BET and players to have no general entitlement to receive Bonus.
A Bonus at LV BET can mean: No Deposit Bonus – direct extra Bonus Money to play for, or Deposit Bonus – extra Bonus Money player can receive upon making a deposit, or Bonus Funds – winnings from LV Spins. The type of bonus and it’s amount may vary and player needs to wager the Bonus amount in order to withdraw the funds. For this reason players should check the Bonus rules carefully before participating in any promotion.
All type of bonuses are added to the Bonus Balance in the Account.
Deposit Bonus is made of Deposit Money and Bonus Money which constitute Mix Funds. Mix Funds are added to the Bonus Balance in the Account. Any winnings from Mix Funds are proportional to the share of the stake from Deposit and Bonus Money. For example, if player has £100 Deposit Money and £100 Bonus Money in the Bonus Balance in the Account, a bet of £30 will contain £15 Deposit Money and £15 Bonus Money, and any winnings are divided into the same ratio.
Casino bonuses must be wagered 35 (thirty-five) times on slot games within 15 days from the time credited. Sportsbook bonuses must be wagered in Sportsbook product within 30 days from the time credited and specific wagering requirements will apply.
Players have an option to void their bonuses at any times. To cancel a casino Bonus, Players can go to “My Bonuses” and click on “Cancel”. To cancel the sportsbook bonus, please contact Customer support. However please be aware that if you void a Deposit Bonus (Mixed Funds) before completing required wagering, the Bonus Money with uncompleted wagering requirements and all the share of winnings proportionate to the share of the stakes from the Bonus Money will be removed. In case of No Deposit Bonus and Bonus, Funds form LV Spins all Bonus Balance with additional accumulated winnings will be removed.
Player can withdraw his/her own funds at any time. If a player would like to make a withdrawal request before meeting the wagering requirements, she/he needs to cancel a Bonus first.
Bonus Balance and Real Balance make up Total Balance. Bonus Balance is kept separately from Real Balance in the Account. Real Balance contains player’s Real Money which is not linked to any offer. Bonus Balance contains Bonus Money, Mix Funds and Bonus Funds from LV Spins. Bonus Balance will not be paid out directly but instead only once it has been transformed into Real Money winnings.
If the Total Balance contains both Real Balance and Bonus Balance, funds in the Real Balance will not be used for wagers until Bonus Balance is consumed.
If the Bonus Balance contains both Deposit Money and Bonus Money, they will be used proportionately for wagers.
Casino Bonuses cannot be wagered on Table Games, Video Poker, Live Casino and the following slot games: 1429 Uncharted Seas™, Beautiful Bones™, Big Bad Wolf™, Big Bang™, Blood Suckers™, Castle Builder 2, Dead or Alive™, Dead or Alive 2™, Devil’s Delight™, Eggomatic™, Eye of the Kraken™, Holiday Season™, Jack Hammer 2™, Jackpot 6000™, Jungle Spirit: Call of the wild™, Jurassic Park™, Kings of Chicago™, Koi Princess™, Loaded™, Lucky Angler™, Mega Joker™, Mega Moolah™, Pearls of India™, Pimped™, Robin Hood Shifting Riches™, Royal Masquerade™, Sails of Gold™, Scrooge™, Sea Hunter™, Secret of the Stones™, Secrets of Atlantis™, Simsalabim™, The Wish Master™, Tower Quest™, Wild Turkey™, Zombies™..
For Casino Bonuses the maximum bet (including additional features such as gamble and/or mini-games) allowed cannot be greater than £5 or amount equivalent in other currencies (5 EUR, 5 USD, 25 PLN) until the wagering requirements have been met. Bets of larger amounts, until the bonus is fully wagered, will not be accepted.
The bonuses are limited time offers and the Terms and Conditions associated with any Bonus rewards are subject to change.
Bonuses can only be claimed once per person, household, family, household address, email address, payment method, IP address or shared computer environment.
Should the player breach any of above restrictions, LV BET reserves the right to withhold any withdrawals and/or confiscate all winnings.
You bind yourself not to abuse the ability of opening Accounts in order to benefit from bonus credits and other promotional offers that LV BET may offer. LV BET reserves the right, in case of such abusive behavior on the player’s part as related to bonus credits and/or to promotional offers by LV BET, to rescind or block Client Accounts created to that end, as well as their transactions.
Any indication of fraud, manipulation, cash-back arbitrage, collusion, use of multiple accounts, manipulation of software, exploitation of loopholes or other technical forms of abuse or other behaviour which amounts to deliberate cheating, or other forms of deceitful or fraudulent activity based on the provision of the bonus will render the Account inactive along with any and all profits or losses garnered.
The prevailing language in case of interpretation of any bonuses is the ENGLISH.
LV SPINS POLICY
Under certain circumstances, in addition to the amount of money deposited or as a reward, so called “LV Spins” are credited to the Account of the player on a specific game or on a list of games.
LV Spins offers and their details of crediting will be available on the Promotions section of the website or communicated to the players by email.
The amount of LV Spins is determined by LV BET and set out on the website. The players have no general entitlement to receive LV Spins.
LV Spins expire 5 days after they have been credited.
Any winnings resulting from LV Spins will be added directly to the player’s account as Bonus funds. The LV Spins winnings funds on BF Games are only valid on BF games™.
LV Spins winnings must be wagered 35 times to be redeemable as real money.
Bonus funds from LV Spins are valid for 5 days.
Wagers made on Table Games, Video Poker and Live Casino do not apply.
LV Spins are limited to periodical offers and the Terms and Conditions associated with any LV Spins are subject to change in function of promotion offers.
LV Spins can only be claimed once per person, household, family, household address, email address, payment method, IP address or shared computer environment.
The prevailing language in case of interpretation of any LV Spins is the ENGLISH language.
LIMITATION OF LIABILITY
The games and services offered on the SITE are available to you only within the scope of the current state of technology used. LV BET provides no guarantee for the uninterrupted availability or the serviceability of the services offered. LV BET accepts no liability for the uninterrupted availability and serviceability of the games.
LV BET undertakes to supply steady Services on the SITE. However, LV BET assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, the SITE or Services.
LV BET is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, hardware, software, failure due to technical problems or traffic congestion on the Internet or on any of the SITE or Services.
LV BET accepts no liability for any interruption of games or website downtime. It is not liable for any errors contained in any game, nor is it duty bound to correct them – LV BET is not liable for any damage caused as a result. Furthermore, LV BET assumes no liability for the existence of or damage caused by viruses or other damaging components on the website or the corresponding server, which could lead to damage to the computer hard and software of the User. For the avoidance of doubt, all winnings from bets, stakes or wagers placed on any games which contains an error shall be voided and LV BET shall only be responsible to return the respective bet, stake or wager placed to you.
LV BET is not liable for damages caused by mistakes of data entry, storage and processing of the data and by incompleteness and inaccuracy of transmitted data. In particular, LV BET reserves the right to correct obvious mistakes during the storage and processing of results (e.g. the mistakes relating to the identity of the Players, wagers etc.) In cases of such mistakes due to errors or software problems, causing a game to miscarry or abort, the game will be deemed void and the wagered amount will be refunded to you. LV BET also reserves the right to limit/refuse bets, whenever it deems this to be necessary due to any errors, software malfunctions or similar circumstances.
To the maximum extent permitted by applicable law, under no circumstances shall LV BET be responsible for any loss or damage resulting from use of the SITE or Services, from any content posted on or through the SITE or Services, or from the conduct of any Users of the SITE or Services, whether online or offline.
In no circumstance shall LV BET or any of its directors or employees be liable to you for any damages whatsoever, including without limitation indirect, incidental or any type of consequential damages, which may arise from out of, or in connection with Clients’ use of the SITE or services, including but not limited to the quality, accuracy or utility of the information provided.
LV BET is not liable for damages of any kind that are caused by the undue use of the Account by the Player or third parties.
LV BET is not liable for any loss of winnings caused by games that are interrupted.
LV BET shall in no event, nor under any circumstances, be liable for any damages or losses that are deemed or alleged to have resulted from or caused by its Internet Site or its content, including, without limitation, delays or interruptions in operation or transmission, communications lines failure, any person’s use or misuse of the Internet Site or its content, or any errors or omissions in content.
In case of infringement of the Terms and Conditions of the website by the User, the User shall indemnify LV BET from any claims by third parties and bear any losses, costs or damages resulting thereof.
LV BET shall not be held responsible for any typing, technical or human error in the operation of the products offered by LV BET or in the operation of the Services. In the event of any error, LV BET reserves the right to either void any affected bets or to correct the error. Where a correction by LV BET changes the terms of a bet, you will be given an opportunity to accept the revised terms prior to the bet being deemed valid.
The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction, and in no event shall LV BET’s cumulative liability to you exceed the amount of money you transferred or deposited in Clients’ Account on the SITE in relation to the transaction giving rise to such liability.
ANTI-MONEY LAUNDERING PROCEDURES
No person shall abuse this SITE for the purpose of money laundering. LV BET may employ best-practice anti-money laundering (AML) procedures. LV BET reserves the right to refuse to do business with, to discontinue to do business with, and to reverse the transactions of, Clients who do not accept or conform to the following AML requirements and policies:
- Winnings will only be paid to the individual who initially registered to open a live Account and specifically only to the originating credit card or Account on file;
- When a Client funds an Account by means of credit/debit card deposits, winnings will only be distributed to the individual whose name appears on the card used to make the deposit and only be paid back to the same card;
- Only one Account is allowed per person. No winnings may be collected on Accounts opened in false names or on multiple Accounts opened by the same person;
LV BET may, from time to time, at its sole discretion, require a Client to provide additional proof of identity (KYC documentation) such as notarized copy of passport or other means of identity verification as it deems required under the circumstances and may at its sole discretion suspend an Account until such proof has been provided to its satisfaction; more information available at the official operator website.
All transactions are checked to prevent money laundering.
If you do not respect these rules and regulations then LV BET may suspend the player’s Account pending investigation.
Any suspicious or fraudulent transactions will be immediately reported to the relevant authorities, including but not limited to the National Crime Agency and the Gambling Commission of Great Britain.
All content, trademarks, services marks, trade names, logos and icons are the property of LV BET or its affiliates and are protected by copyright laws and international treaties and provisions.
You agree not to delete any copyright notices or other indications of protected intellectual property rights from materials that you receive from LV BET or LV BET’s SITE. You will not obtain any intellectual property rights in, or any right or license to use such materials or the SITE, other than as set out in this Agreement.
Images displayed on the SITE are either the property of LV BET or to be used with permission. You agree not to upload, post, reproduce or distribute any information, software or other material protected by copyright or any other intellectual property rights (as well as rights of publicity and privacy) without first obtaining the permission of the owner of such rights and the prior written consent of LV BET.
You agree to defend and indemnify LV BET and its officers, directors, and employees, and to hold them harmless from and against any and all claims, liabilities, damages, losses, and expenses, including without limitation reasonable attorney’s fees and costs, arising out of or in any way connected with:
- your access to or use of the SITE or Services;
- your violation of any of the terms of this Agreement; or
- your breach of any applicable laws or regulations.
TERM AND TERMINATION
The term of the Agreement shall be for an indefinite period. Should you wish to terminate this Agreement, you may do so at any time by sending an e-mail notification to LV BET Customer Support Team at HELP@LVBET.COM. As of termination, you shall not be able to carry out new transactions.
You may only terminate the agreement with LV BET by providing written notice to the customer support email at HELP@LVBET.COM.
MARKETING AND PROMOTION
In the event that a Player wins an amount equal to two thousand five hundred Pounds (£2,500) or more, through the use of the Software or the Service, the Player may be asked to grant permission to LV BET the rights and authorization to use the Player’s username, name, and/or portrait in all media as part of LV BET’s marketing and promotional needs, and for its Internet Site(s), however, to do so will be at the Player’s discretion.
LV BET LOYALTY PROGRAMS
Once you have registered an account with LV BET you will automatically be a member of our loyalty programs.
LV BET will reward your gaming activity through LV Points scheme and LV Wheel feature.
LV Points can be obtained in both Sportsbook and Casino.
Betting in our Sportsbook with real money will earn you LV Points. Points are generated according to players’ bets. Every £5 generates 1 LV Point.
Casino players can win LV points exclusively through an LV Wheel draw.
LV Points are exchangeable against cash money with no wagering requirement.
Every 100 LV Points are converted into £1 (or currency equivalent).
A minimum of 200 LV Points is required to convert points to money.
LV Points never expire.
LV Points are personal and cannot be transferred to someone else.
LV Wheel is a feature available in Casino only. Please read more about LV Wheel at the official operator website.
LV BET is committed to ensuring that its Clients gamble in a responsible manner, but We also acknowledge that gambling can be addictive to some and affect their lives negatively. In view of this, we offer various measures to promote responsible gambling practices.
Such measures include the setting of limits on deposits, wagers and session times as Well as the possibility to self-exclude for both a definite and an indefinite period of time. These can be set by You through the Website by entering the Responsible Gaming page and/or by sending an e-mail to customer care.
LV BET provides the ability to allow a customer a “time-out” facility for the following durations: 24 hours, one Week, one month or such other period as the customer may reasonably request, up to a maximum of 6 Weeks.
LV BET further allows a customer to self-exclude themselves from their Account for a duration of not less than 6 months, and not more than 12 months. This period may, on request, be extended for one or more further periods of at least 6 months each. Once this change has been made to an Account for a set period, it will not be possible for the Account to be re-opened for any reason until after the set period has expired. During the period of opt-out LV BET shall do all it can to prevent the player from opening new accounts.
At the end of this period chosen by the customer, the self-exclusion remains in place for a further 6 months if no positive action is taken by the customer to gamble again.
A player at LV BET can determine his or her own deposit, loss and bet limits for a certain period of time or time span.
Before possible limits of a player are raised, limitations are uplifted or the blockade of the Account is made undone, a cooling down period of 24 hours is necessary before the request can be processed by LV BET. Requests for lower limits or requests for a renewal of the period of exclusion will enter into force immediately.
A player can request a limitation of the money he is willing to maximally lose or bet during a certain period or timespan.
A player is able to lock his Account for a defined or undefined period when he no longer wishes to gamble or play or stake.
When a player chooses to lock his Account or chooses to self exclude himself, a player will not be able to open an Account before his cooling down period has ended. In case of self-exclusion, the remaining funds will be refunded to the customer’s account. In case of account closure, the balance will be frozen unless otherwise requested by the Player. All active promotions will be voided.
If a player closed his or her Account permanently, then the Account cannot be reopened instantly. LV BET will honor the customer’s initial intention and the account will not be reopened.
The Responsible Gaming page also contains links to external entities and information which can help in case of addictive gambling. If You believe that You might be negatively addicted to gambling, we encourage You to seek help through these areas of our Website and also contact us through email.
By entering and playing on our Site, you are acknowledging that in playing games of luck through the use of the Service and/or the Software You are under the risk of losing money. It is the player’s sole responsibility to assume the losses suffered through the Player’s Account.
It should be noted that upon registration, all new users accept and agree to the following: “I confirm that I do not hold any other user account with LV BET.” Therefore, no deposits, losses or winnings will be owed/refunded to a client if associated with a fraudulently created additional/duplicate account. To fully investigate such cases Responsible Gambling or Fraud Departments are entitled to request additional forms of documentation such as ID in hand and phone/voice verification.
Upon entry into self-exclusion, we will automatically refund the remaining account balance.
If you are considering self-exclusion, you may wish to register with GAMSTOP. GAMSTOP is a free service that enables you to self-exclude from all online Gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP, please visit WWW.GAMSTOP.CO.UK.
LV BET will not be held responsible for Gamstop registration issues such as, but not limited to, personal details mismatch. The players must contact Gamstop directly in order to resolve such matters issues at WWW.GAMSTOP.CO.UK.
If at the time of requesting your self-exclusion, there are still outstanding bets, where the result is not yet known, then if the bet/s subsequently wins the corresponding sums shall be sent once the event has been settled.
During your self-exclusion period, every attempt will be applied to prevent you from creating a duplicate account and any account detected with a clear link to an account under Self-exclusion will be closed upon detection and deposits will be returned to the original depositing source.
Within two days of your self-exclusion, you will be removed from any direct marketing lists we hold.
In the case of protecting a vital interest of those affected by problem gambling who are in a critical situation and are expressing suicidal thoughts to our agents via direct communication, we reserve the right to contact relevant local authorities to seek immediate action.
Please be advised that all sensitive data related to a problem gambling or exclusions have to be collected and kept on records to carry out our statutory functions related to affected individuals. Thus, in cases where players’ well-being is at stake, LV BET will take all possible steps to maintain full compliance with Social Responsibility Code, which could in some cases override GDPR where necessary. LV BET reserves the right to impose account limitation or account closure should there be any gambling issue recognised in customer’s behavior.
Our aim is to provide the best customer support to resolve any issue you may have. However, if you have any complaints you can always contact our customer support team by email on HELP@LVBET.COM, live chat or call on +35 627 780 032. LV BET customer care representatives shall reply to you within 3 days. LV BET will also accept any complaints received via third party intermediaries/support tools, such as the Resolver web tool. Please note, however, that the complaints placed via social media are not to be considered as an official complaint.
To deal with your complaint in shortest possible time frame, it must contain clear information about your identity (name, surname, username, registered e-mail and residential address) as well as all relevant details about the case (the name of the game, the time and date of the incident with the clear explanation). The customer support agents will use best efforts to promptly resolve a reported matter internally. The whole complaints process should take no more than 8 weeks to be assessed and responded to, however, please note that where you fail to respond to our reasonable request for information within 7 days, it may be reasonable to ‘stop the clock’ until such time as you respond. The clock will be restarted from the same point as it was stopped as soon as you respond to our request. You will be always informed about our final decision.
If you feel that the complaint has not been resolved or you are not happy with how the case was concluded, you can contact a registered Alternative Dispute Resolution Body ”ADR” (eCOGRA).
eCOGRA, eCommerce and Online Gaming Regulation and Assurance
Telephone Number: +44 20 7887 1480
Alternatively, UK players may use the European Commission’s ODR platform HTTP://EC.EUROPA.EU/ODR
Please note that eCOGRA will only adjudicate on a dispute if:
- The dispute has occurred within the last 12 months;
- The operator holds a license issued by the Great Britain Gambling Commission and the dispute concerns a bet or a term/condition which is subject to the laws of England, Wales or Scotland;
- A genuine letter of deadlock exists between the Player and LV BET;
- The matter is not related to terms and conditions of multi-operator self – exclusion schemes (GAMSTOP)
- The customer is not disputing that LV BET should have intervened to prevent from coming to harm while spending their money
- The same dispute has not been previously considered or dealt with by a court or another ADR;
Complaints can also be channeled to eCOGRA through the use of the European Online Dispute Resolution platform, which allows customers another way to file, respond to, and handle their dispute.
The Online dispute resolution (ODR) platform, which will provide alternative dispute resolution services within the EU. More information is available HERE.
If there’s anything you’d like to raise with us, or would like our assistance with, please don’t hesitate to let us know. Our professional, friendly customer representatives are always here to help.
To view the previous amendments to Terms and Conditions, please visit the official operator website.
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