MrQ Casino – Terms and Conditions
1.1. Welcome to https://mrq.com/ (the “Website”).
1.2. The Website is operated and managed by Lindar Media Limited, a company incorporated under the laws of England with company registration number 08939139, and having its registered address at 8 Sandridge Park, Porters Wood, England, AL3 6PH.
1.3. Lindar Media Limited is licensed and regulated for customers residing in the United Kingdom by the UK Gambling Commission under remote gaming licence number R 000-051250-R-328289-003. For further details on our licence, please click here.
1.4. Lindar Media Limited is referred to in these Terms as “MrQ”, “we”, “our” or “us” and you, the player, as “you” or “your”.
2. These Terms and Conditions
2.1. These General Terms and Conditions together with the documents referred to in them (the “Terms”) apply to you – and are binding on you – when you access and/or use the Website, open and use an Account, play any Games, and/or use any of the other products or services we may offer.
2.2. Please read these Terms carefully and make sure you understand and agree to them before you register for an Account. When registering for an Account, you will be asked to expressly agree that you have read and understood these Terms, which then form a contract between you and us. Should you not agree with any of these Terms, please do not register for an Account or use the Website in any other way.
3.1. In these Terms, the following capitalised words have the following meanings:
“Account” means an account held by an Account Holder.
“Account Holder” means an individual who has successfully registered an Account on the Website.
“Games” means any of the gaming products offered on the Website.
“Restricted Jurisdiction” means any jurisdiction other than the United Kingdom.
MrQ reserves the right to modify these Terms from time to time for a number of reasons, including in order to comply with applicable laws and regulations and/or to keep up to date with changes to the Website, Games and/or our business practices. Whenever a substantial amendment is made to the Terms, we will notify you first via an email to the email registered to your Account before updating the Terms and you will also be notified the next time you login to your Account. If you do not agree to the updated Terms then you should not continue to play on the Website. The full Terms are available on the Website at all times. It is always recommended to check the Terms from time to time to ensure that you agree with them. All versions are dated.
5. Other Important Terms
5.1. These Terms include and incorporate various other terms, as follows:
b) our Bingo and Slot rules;
c) the rules applicable to each Game;
d) our Responsible Gambling Policy;
e) our Promotion terms, along with any separate terms and conditions which apply specifically to the relevant bonus/reward/promotion/competition;
f) our Chat Rules; and
g) our Fair Use Policy.
5.2. If there is any inconsistency or any conflict between these Terms and any other policies, these Terms will to that extent prevail.
6. Your Account
6.1. In order for you to be able to place bets and deposit money via the Website, you must first register personally with us and open an Account.
6.2. Only one Account for each household, IP address and computer device is allowed. If we discover that you hold more than one Account, these additional Accounts shall each be classified as “Duplicate Accounts”. If we discover that you hold one or more Duplicate Accounts, we reserve the right (in respect of each Duplicate Account):
6.2.1. to close the Duplicate Account, leaving you with only the original Account (unless we have reason – for example if you have deliberately or fraudulently opened more than one active Account – to close all your Accounts) and to treat all bonuses and free bets, and all winnings accrued from such bonuses and free bets, obtained using the Duplicate Account as void;
6.2.2. to void all future bets/wagers made on the Duplicate Account; and
6.2.3. to retain the positive balance of the Duplicate Account.
6.3. As an individual applying to open an Account, you agree and confirm that:
6.3.1. you are at least 18 years of age;
6.3.2. you are not classified as a compulsive problem gambler, and/or included (whether voluntarily or involuntarily) on any register or database of individuals who are excluded from gambling;
6.3.3. you are not a resident in any Restricted Jurisdiction;
6.3.4. you are not depositing money originating from criminal and/or other illegal activities;
6.3.5. you are not depositing money through a payment card or other payment method which you are not authorised to use;
6.3.6. you understand that employees of MrQ, its licensees, distributors, wholesalers, affiliates, and subsidiaries are not allowed to participate in the Games except for the purposes of testing and as expressly approved by MrQ, and you confirm that you do not fall into any of these categories;
6.3.7. you are opening an Account as an individual and not on behalf of any company or other corporate entity;
6.3.8. your interest in the Games is personal and not professional and that you participate solely for your own entertainment;
6.3.9. you accept that it is your responsibility to ensure compliance with applicable local or national laws before registering with us and/or before dealing with us, and you accept that there may be specific laws in your country, place of residence, or the place from which your bets or wagers are offered to us, which prohibit gambling;
6.3.10. you confirm to us that you will not attempt to access or use the Website or Games from a jurisdiction, state or country that prohibits its citizens from participating in gambling; and
6.3.11. all information provided by you during the registration process is true and correct.
Use of your Account
6.4. It is your responsibility to ensure that all information provided to us by you relates to you personally and is accurate and up-to-date.
6.5. If your personal information such as name, address, or contact details change at any time you must inform us as soon as possible by contacting our support team at: support@MrQ.com. You can also update some of your information directly via your ‘My Account’ page.
6.6. You may use the Games solely on your own behalf and not on behalf of any other person or company. You may not allow any other individual to access and/or use your Account or access and participate in any of the Games via your Account. You understand that you will be fully liable for any losses incurred by a third party on your Account and you will immediately inform us should you suspect that a third party has obtained access to your Account, and will assist us fully in our investigations into the matter.
6.7. You are not allowed to transfer funds from your Account to other players or to receive money from other players into your Account. Accounts are not transferable and it is prohibited for players to sell, transfer or acquire Accounts from other players.
6.8. You must not allow any other person (including, without limitation, any person under the required age for gambling) to use your Account, accept any prize, or participate in the Games under any circumstances.
6.9. You are solely responsible for your Account details. This includes but will not be limited to the username and password and/or any other means to access your Account via the Website.
6.10. If you believe a third party has obtained your username and/or password, you should immediately contact our support team at: support@MrQ.com.
Player Verification and due diligence
6.12.The following information must be provided during the Account registration process:
6.12.1. date of birth;
6.12.2. first and last name;
6.12.3. full residential address;
6.12.4. valid email address; and
6.12.5. a chosen username and password.
6.13. You will not be permitted to gamble until we have verified your name, address and date of birth.
6.14. As noted above, you must enter all mandatory information requested into your registration form all of which must be true, complete and correct. Upon request, you may also be required to provide us with valid identification documents proving your age and address in order that we may carry out identification, credit and other verification checks that we may require and/or are required by applicable laws and regulations and/or by the relevant regulatory authorities. You agree to provide all requested information in connection with these verification checks. Until we have received the requested documents and satisfied our verification checks to our reasonable satisfaction, we will prevent you from placing any bets or wagers, or from withdrawing your funds.
6.15. The identification documents that we may request that you provide to us include, but are not limited to:
6.15.1. Official forms of ID (Passport, UK Driving Licence, Non-UK Driving Licence, Non-UK National ID card);
6.15.2. Bank Statement or Utility Bill (Gas, Electricity, Mobile Phone, Water or Council Tax) issued within the 90 days before sending to us.
6.16. We’ll try and conduct our verification processes electronically where possible, but if we are unable to do so, or if the check is inconclusive, we may have to ask you to provide us with personal documents.
6.17. When deciding whether to accept your application for an Account, we may supply the information you have given us to authorised third parties to confirm your age, identity and registered payment details. They will check any details we disclose to them against any databases (public or private) to which they have access and will keep a record of that check.
6.18. In accordance with our anti-money laundering obligations, we also reserve the right – acting reasonably – to raise queries or require documentation related to the source of deposited funds. If the requested information and/or documentation is not provided or is not considered by us (acting reasonably) as satisfactory, we may suspend/terminate your Account, withhold payment of any monies held in your Account, and pass on any necessary information to the relevant authorities.
6.19. You agree to provide all such information as we reasonably require in connection with such verification checks. Until such time as we have received the requested documents and satisfied our verification checks to our reasonable satisfaction, we are entitled to restrict your Account in any manner that we reasonably deem appropriate, including by preventing you from placing any bets or wagers, or from withdrawing your funds. Your Account may also ultimately be suspended or permanently closed in accordance with Section 12 below.
6.20. The source of funds documents we may request that you provide to us include, but are not limited to:
6.20.1. a payslip (or bonus payment);
6.20.2. last audited accounts;
6.20.4. documents illustrating legitimate gains from another venture/casino; and/or
6.20.5. copy of sale contract (car/business).
6.21. As a licensed operator we are required to conduct a number of checks (on-going due diligence) during the whole time that you have an Account with us relating to our licence and other regulatory obligations. In order to be able to complete these checks we may require you to provide us with further documents and information relating to your payment method(s) and/ or your personal and/or financial circumstances. Until such time as we have received the requested documents and satisfied these checks to our reasonable satisfaction, we are entitled to restrict your Account in any manner that we reasonably deem appropriate, including by preventing you from placing any bets or wagers, or from withdrawing your funds.
6.22. We will try to request this information as soon as it becomes necessary to do so, and may have to restrict access to all or some aspects of your Account until these checks have been completed to our reasonable satisfaction.
6.23. If we discover (after you’ve successfully opened an Account) that you are under 18 years of age:
6.23.1. your Account will be closed;
6.23.2. all transactions made via your Account will be voided;
6.23.3. all funds deposited by you will be returned to you using the same payment method used for the deposit of such funds, wherever possible; and
6.23.4. we may make a report to the relevant regulatory authority.
Protection of Your Funds
6.24. MrQ keeps all player funds in a separate client funds account, independently from all other operating and corporate funds. This is in accordance with the “No Protection” level of protection and as set out on the Gambling Commission’s website.
6.25. In the case of insolvency, these funds would not be protected.
6.26. The amount of cleared funds you have available will be held in your Account and displayed when you log in to your Account. You consent to us enabling the provision of such information to you on the Website.
Closing Your Account
6.27. If you wish to close your Account, you may do so at any time by clicking on the “Is this goodbye”link in the “Tell us what you think” section of your Account profile. Except where these Terms permit us to withhold payment, any funds in the Account will be remitted to you upon closure, save that if the funds in the Account are £1 or less than we will retain such amount due to the payment processing fees that we incur.
6.28. If you close your Account, we reserve the right to refuse to open a new Account for you in the future and we will not be obliged to provide you with any reasons for doing so.
7. Deposits and Withdrawals
Deposits 7.1. When you open an Account we may require you to make a minimum deposit before you can bet or play. We will assign minimum deposit levels and maximum deposit levels as specified here.
7.2. You will not be able to make a deposit until your age has been verified.
7.3. MrQ will not accept a deposit if the Account Holder’s surname does not match the surname on the payment card being used.
7.4. We do not charge fees for processing deposits.
7.5. We offer several different methods for making a deposit or a withdrawal from an Account.
7.6. Further details of the payment options currently offered (and any charges associated), together with information about deposit and withdrawal limits, processing times, qualifications and processing fees can be found either on our Help and FAQs page, or by contacting our support team at: support@MrQ.com.
7.7. You agree that all payment methods used by you in connection with your Account belong to you and are in your name, and that all money deposited is your personal money and not money that relates to another person, business or other source, or provided to you by a third party (including but not limited to money from a loan, family member, associate or any other source). Where we believe or suspect that this is not the case we reserve the right to suspend the Account and make void any associated transactions.
7.8. You may be able to register several different payment methods via your Account at any one time, however, to protect our customers against fraud, and to ensure we meet our regulatory obligations, we reserve the right to request proof of ownership (verification) of any payment method registered with us at any time.
7.9. You may withdraw up to the full amount of your own real money deposits and winnings held in your Account at any time provided that:
7.9.1. all payments made into your Account have been confirmed as cleared and have not been charged-back, reversed or otherwise cancelled;
7.9.2. we have completed any verification to our reasonable satisfaction (see Section 6 above). Where we have requested information from you to carry out these checks, any delay in providing this information may cause an additional delay when withdrawing funds; and
7.9.3. there is currently no ongoing investigation:
18.104.22.168. into a Game defect involving a game which you have played which requires a temporary freeze on withdrawal of funds; or
22.214.171.124. where we have reasonable grounds to believe you may have engaged in an illegal activity or Prohibited Activity (as defined in Section 12.1.2 below) which could entitle us to withhold funds in accordance with Section 12.1 below.
7.10. We limit the amount that can be withdrawn via the Website per day, week and month – please see this page for more details. If your withdrawal is above the relevant amounts, please contact our support team who’ll be more than happy to help you.
7.11. Available withdrawal methods are clearly stated in the “Banking and Payments” section of our Help and FAQs.
7.12. Whenever possible, MrQ will pay your withdrawals using the same method you used to make your deposits. Withdrawal payments may only be made in the name of and to the registered Account holder.
7.13. Details about the timings for withdrawals in respect to the payment method used are available in the “Banking and Payments” section of our Help and FAQs, and these may be amended from time to time.
7.14. When a withdrawal is cancelled, the funds are returned back to your Account and you can make use of those funds accordingly on the Account.
7.15. Please be advised that our products are consumed instantly during gameplay. Thus, we cannot provide refunds, returns of monies, or cancellation of the requested product when playing. If you play a Game with real money, the money will be drawn from your Account instantly.
7.16. We do not charge fees for processing withdrawals.
7.17. MrQ reserves the right to carry out additional verification procedures for any pay-out exceeding the equivalent of £1,000 or cumulative withdrawals exceeding the equivalent of £2,000 EUR. We further reserve the right to carry out such verification procedures in case of lower pay-outs. Where additional verification is required, we will not prevent you from withdrawing funds from your Account if we could reasonably have requested that information from you earlier, for example at Account registration.
7.18. We reserve the right to charge a reasonable commission on any currency exchanges taking place in respect of deposit and withdrawal transactions. Our currency exchange rates are calculated in accordance with a daily rate provided by www.xe.com.
7.19. Please be advised that we are unable to make any payments by cheque, postal order, or money orders (such as Western Union).
7.20. Where we are unable to facilitate a withdrawal using the existing payment methods offered, we may, at our discretion, do so via international bank wire transfer or similar. In such cases an administration charge (or currency equivalent) may be levied and we will not be liable for any additional administration charges (including but not limited to foreign exchange charges) incurred as a direct result of such payment.
8. Playing for Fun vs Playing for Real Money
8.1. From time to time, you may be offered the chance to play the Games for ‘fun’. If you play for fun you may do so in the “free play” or “play for fun” area only. No real monetary bet is necessary or required to play and there is no real monetary win. There is no cost to you except any cost you may incur to access the internet, charged by your internet service provider or telecommunications provider or any other third party.
8.2. If you play for real money, you acknowledge that a real monetary bet is needed and that you may win or lose real money. You are reminded that you accept full responsibility for any losses that you may incur.
8.3. It is your responsibility to note the payout rate or odds that apply to each Game before you place a stake.
8.4. Where you start a Game, you must complete it within ninety (90) days. Failure to do so may result in both the stake and any winnings being forfeit. 9. Errors and Interruption
9.1. If we mistakenly credit your Account with winnings that do not belong to you, whether this is due to a technical or human error or otherwise, the amount will remain property of MrQ and the amount will be transferred back to us from your Account. We reserve the right to void any transactions placed using incorrectly/mistakenly credited funds, including related winnings paid out in error. To satisfy any such liability, we further reserve the right to freeze and withhold these funds and set-off any subsequent winnings owed to you. If prior to MrQ becoming aware of the error you have withdrawn funds that do not belong to you, without prejudice to other remedies and actions that may be available to us at law, the mistakenly paid amount will constitute a debt owed by you to MrQ. In the event of an incorrect crediting, you are obliged to notify us immediately by email at: support@MrQ.com.
9.2. Although we will take all reasonable measures to ensure that the Website and Games are free from computer viruses we cannot and do not guarantee that the Website and Games are free of such problems. It is your responsibility to protect your systems and have in place the ability to reinstall any data or programs lost due to a virus.
9.3. If gaming is interrupted (e.g. where your internet connection is disconnected) after you have successfully placed a bet or wager, the random number generator will continue to determine the result of your bet or wager on the relevant Game and will process the transaction as would have occurred had the interruption not occurred (e.g. had your internet connection been live).
9.4. You’ll be able to access details of the bet that was determined when your play was interrupted by viewing your betting history.
9.5. You may not abuse or take advantage of any error or instance of incompleteness on the Website or in any of the Games provided by us. Should you become aware of such an error or incompleteness, please notify us immediately. If you do not comply with this Section and take advantage of or divulge any information about an error or incompleteness, MrQ will be entitled to pursue any remedies available at law.
Computer transmissions and random number generator software
9.6. You fully accept that the Website and Games and your interaction with them are dependent on the satisfactory operation of computer systems and networks, including communications media, and that such operation may be subject to disruption which is beyond our control.
9.7. You accept that all instructions and responses are sent between you and us and/or third parties over the Internet or by other connecting media over which neither you nor we have control. We do not accept any risk of malfunction or inadequacy of the connecting media.
9.8. Our records will be conclusive evidence as to all transactions made with us both in relation to their nature and value.
9.9. You fully accept and agree that the random number generator software will determine the outcome of bets or wagers on the relevant Game (except any peer to peer games) and that the records of such software will be final and conclusive in all respects.
9.10. Any software supplied to you or downloaded by you to enable or facilitate connection with a Game is regarded as your input software and all information delivered by it will be binding on you.
10. Anti-Money Laundering
10.1. All transactions will be monitored in order to prevent money laundering. We will report any suspicious transactions to the relevant authorities. In accordance with our anti-money laundering obligations, we reserve the right – acting reasonably – to raise queries or require documentation related to the source of deposited funds. If the requested information and/or documentation is not provided or is not considered by us (acting reasonably) as satisfactory, we may suspend/terminate your Account, withhold payment of any money held in your Account, and pass on any necessary information to the relevant authorities. In particular but without limitation, we reserve the right to void any bets and withhold any winnings where we have reason to believe bets have been placed using third party funds.
10.2. We do not consider winnings from other gambling sites and operators to be evidence of income or an indication of affordability, and may require any such statements to be supported by other information.
11. Dormant and inactive customer accounts
11.1. If you have not logged into your Account or otherwise contacted us for twelve consecutive months, your Account will be deemed to be inactive and suspended for security reasons (“Inactive Account”).
11.2. We will contact you via email no less than one month prior to your Account becoming an Inactive Account. You may reactivate an Inactive Account by logging into that Account.
11.3. Before classifying an Account as an Inactive Account, MrQ will attempt to return any outstanding real money balance to you using the last payment method used by you to deposit into the Account, except where these Terms permit us to withhold payment.
11.4. Once an Account becomes an Inactive Account, MrQ will charge five (5) GBP per month as administrative fee to your Account.
11.5. If, after your Account has become an Inactive Account, you access your Account, we may in our discretion consider reimbursement of the fees charged if you can prove one of the following:
11.5.1. you could not access your Account due to health related impediments; or
11.5.2. you could not access your Account due to another reasonable cause.
12. Suspension/Termination of your Account
12.1. We are entitled to close your Account at any time by giving you no less than one (1) month’s written notice. Any balance in your Account at the time of such closure or any closure under Section 12.2 below will be paid back to you, except that:
12.1.1. if you have engaged in illegal activity, MrQ is under no obligation to refund to you any money that may be in your Account; and
12.1.2. if we discover or have reasonable grounds to believe that you have participated in any of the activities listed in Section 12.4 below (each a “Prohibited Activity”) then we reserve the right to withhold all or part of the balance and/or recover from your Account deposits, payouts, bonuses, and/or any winnings that are attributable to those Prohibited Activities.
12.2. We may suspend your Account where we have reason to believe that you have engaged or are likely to engage in any Prohibited Activity and your Account will remain suspended while the matter is investigated. Should our investigation result in our reasonable determination that you have engaged in any Prohibited Activity, we may restrict or permanently close your Account. In such circumstances, your details may be passed on to any applicable regulatory authority, regulatory body or any other relevant external third parties.
12.3. Your funds cannot be accessed or withdrawn during periods of suspension, and any balance will remain in the Account.
12.4. Prohibited Activities:
12.4.1. if the name registered on your Account does not match the name on the financial/bank account and/or the credit/debit card(s) used to make deposits on that Account;
12.4.2. if you become bankrupt;
12.4.3. if you are identified as “Politically Exposed Person”;
12.4.4. if we have received a “charge back” and/or a “return” notification via a deposit mechanism used on your Account;
12.4.5. if you use a stolen, cloned or otherwise unauthorised payment method as a source of funds in connection with your Account;
12.4.6. if you use the Website other than for your personal use;
12.4.7. if you allow or permit someone else to use your Account;
12.4.8. if you exploit a fault, loophole or error in our or any third party’s software on the Website;
12.4.9. if you provide incorrect or misleading registration details (except where you provide any incorrect or misleading information in order to pass relevant age-verification checks, which situation will be dealt with as described in Section 6.23 above);
12.4.10. if we have reason to believe or suspect you are involved in collusion or cheating of any kind;
12.4.11. we have reason to believe that you are in a Restricted Jurisdiction (or citizen of a Restricted Jurisdiction) that renders the provision of the Games to you or your use of them illegal;
12.4.12. we have reason to believe or suspect that your Account is being used in any manner which we consider (acting reasonably) to be fraudulent, dishonest or criminal; or
12.4.13. if you otherwise materially breach these Terms.
13. Responsible Gambling
13.1. MrQ is committed to making sure our customers understand the risks related to gambling and have the tools to help keep them safe. As part of that commitment, we may, both at the start of, and thereafter for the duration of our relationship, undertake various checks to assure ourselves that a player’s activity with us at any given time, is sufficient and within their financial means.
13.2. Where we feel this is not the case we may, at our discretion, request limitations be applied to your Account and reserve the right to withhold services until the request has been actioned.
13.3. We encourage our Account Holders to make use of a variety of responsible gambling features so as to better manage their Account and their gambling habits. These features are briefly explained in this Section 13 and full details can be found in our Play Responsibly pages. We’ll take all reasonable precautions to make sure any limits you set are honoured but we’re not liable to you if you bypass our procedures by deliberate manipulation of our systems and processes.
13.4. When you first deposit with us you’ll be asked to set a daily, weekly or monthly player deposit limit on your Account. You can set a daily, weekly or monthly player deposit limit on your Account at any time if you decide not to do it at first deposit, by going to the Play Responsibly section of your Account.
13.5. We recommend that you do so to keep track of how much you spend with us.
13.6. More details can be found on our Deposit Limits page.
13.7. If you feel that you are becoming dependent on gambling, you should consider limiting your access to your Account. We have measures in place to ensure that as soon as your self-exclusion request is processed, you will no longer be able to play on the Website and you will not be able to access your Account until your period of limitation has elapsed. Please make sure to withdraw all the funds held in your Account prior to making a self-exclusion request, otherwise we will return any remaining balance to you. Any undetermined bets at the time of your self-exclusion will be settled in the normal way, according to the normal timescales and, if applicable, winnings paid to you.
13.8. This page explains how to self-exclude.
13.9. You may, at your discretion, choose to limit your ability to access your Account for:
13.9.1. An indefinite time: If you decide to close your Account permanently, you will not be able to access it again; and
13.9.2. A definite term: If you decide to close your Account temporarily, you have to limit your access for a minimum period of six (6) months. You will not be able to reactivate your Account, under any circumstances, during the self-exclusion period chosen. Temporary self-exclusion may be extended for further periods of at least six (6) months. There is no maximum period of time for self-exclusion.
13.10. Due to payment processing fees that we incur, any funds of £1.00 and over held in your Account will be returned to you once the self-exclusion has been registered. Where the remaining balance in your Account is 0.99 or less this will be donated to a responsible gambling charity of our choice.
13.11. Please be aware that after your self-exclusion period has elapsed, the Account will not be automatically reactivated. If you would like us to consider re-opening your. Account you are required to contact us in writing via email to support@MrQ.com. If we decide to have your Account reactivated, you will have to wait for a “cooling off” period of 24 hours to elapse, consequently, you will not be able to access your Account straight away. A “cooling off” period gives you time to reconsider whether you really want to have your Account reopened.
13.12. Please understand that it is important for us to be made aware as to the motive for your exclusion, especially if this related to problem gambling matters. Kindly inform us as to this reason upon making your self-exclusion request.
13.13. Following a self-exclusion request, we will use all reasonable efforts not to send you any further marketing materials and, in any event, will ensure that we will not send you any further marketing materials after four hours of Account closure.
13.14. Any Account limits and self-exclusion requests will be valid for the Website only and will not include other sites operated by us.
13.15. If we believe that your gambling will cause you financial or personal difficulties, we reserve the right to close your Account.
13.16. Software is available from various organisations to help you with self-exclusion. You may also find more advice and information about responsible gambling and protecting minors and vulnerable people at: https://www.begambleaware.co.uk and https://www.gamcare.org.uk/.
13.17. MrQ is registered with GAMSTOP – the UK National online Self-Exclusion Scheme which lets players exclude from all participating operators gambling sites through one self-exclusion request for a period of six months, one year or five years.
13.18. This means that once you’re registered with GAMSTOP and your exclusion has been confirmed, you won’t be able to sign up or log in to any participating operator’s gambling site for the period of your exclusion. It is your responsibility to keep your GAMSTOP subscription updated with your correct details.
13.19. For more information visit: www.gamstop.co.uk – or call their free helpline on 0800 138 6518 (opening hours 08:00am – midnight) for more information.
13.10. We suggest that you read our Responsible Gambling Policy every month and seek help or support if you are in any way uncomfortable or concerned with your gambling, and especially if you’ve thought about taking a break at any time.
13.21. You may opt to set a “Timeout” period on your Account. Your Timeout can last for:
13.21.1. twenty four (24) hours;
13.21.2. one (1) week;
13.21.3. one (1) month; or
13.21.4. any other period requested by you, up to a maximum of six (6) weeks.
13.22. Details of how to set a Timeout on your Account can be found here.
13.23. You can also set up a “reality check” on your Account, which is a timer you can set to remind yourself how long you’ve been playing for. More details can be found here.
14.1. From time to time we may offer bonuses, rewards, promotions and/or competitions which are governed by these Terms and any separate terms and conditions which apply specifically to the relevant bonus/reward/promotion/competition. Any promotions, bonuses, rewards or special gifts credited to your Account will be subject to and must be used in adherence with these separate terms and conditions as well as these Terms.
14.2. If there’s any conflict or inconsistency between these Terms and any promotion-specific terms and conditions, the promotion-specific terms and conditions will to that extent take precedence.
14.3. In order to be fair to all players, there are no wagering requirements on any of our promotions. So that we can continue to offer this you undertake to comply with the rules found in our Fair Use Policy.
15. Chat Rooms and Discussion Forums
15.1. For some Games, we may offer you the opportunity to interact with other customers in virtual chat rooms and discussion forums. The purpose of these rooms is to provide entertainment and communication to all Account Holders. We reserve the right to block access to these features for any customer at any time.
15.2. You agree that you are responsible for your use of chat rooms and discussion forums and you undertake to comply with the chat room and discussion forums rules in these Terms or our Chat Rules.
15.3. You accept that if you violate any of the Chat Rules, we reserve the right to issue warnings and you may be blocked from accessing the chat and discussion features, temporarily or permanently. In certain cases, we reserve the right to suspend or permanently close your Account.
15.4. Chat may be conducted in English only, and you may only chat in a way that would be appropriate in a face-to-face meeting. You accept that any foul, abusive or inappropriate language will not be tolerated and that you are not allowed to harass, threaten or embarrass other customers.
15.5. You agree that you will not post or transmit through chat rooms and discussion forums any defamatory, threatening, obscene, harmful or pornographic material or material which would violate or infringe in any way upon the rights of others (including intellectual property rights, rights of confidentiality, or rights of privacy) or cause offence, distress or inconvenience or which do not comply with all relevant laws.
15.6. You accept that chat rooms or discussion forums will be supervised and that all conversations in such rooms will be logged and recorded and suspicious chats reported to the relevant authorities.
15.7. You accept that you aren’t allowed to promote any betting or gaming products (other than MrQ Games) or engage in any other form of third party advertising in the chat rooms, discussion forums or elsewhere on the sites.
15.8. You accept the need, when using any chat room or discussion forum, to keep your identity private and refrain from giving out your name, address, telephone number, email address, or any other information (other than that specifically requested by the Chat Moderator), that could help someone discover your actual identity.
15.9. You agree that we have the right to copy, use, distribute, adapt, modify, display, reproduce and transmit any information that you may put in any chat room or discussion forum and to allow other users of the Website, products and services to view and copy such information for personal use with your permission, which you are not obliged to give.
15.10. You agree that, except for information posted by ourselves, all information shared in any chat room or discussion forum represents the personal input, opinions, views or other expressions of the applicable user and not those of ourselves and that we are not liable for any of them.
15.11. You accept responsibility for any information you share in any chat room or discussion forum and that you are liable for any consequences of such information.
15.12. You agree that we have the right to edit or delete any information put in to any discussion forum including, without limitation, any information which conflicts with any of the above rules.
16. Intellectual Property
MrQ, its group companies and/or its licensors are the sole holders of all rights in the Website and the content of the Website including but not limited to all trademarks, service marks, signs, trade names, domain names, images, software, code, pictures, graphics, photographs, animations, videos, music, audio and text (together the “Website Content”). The Website Content is protected by copyright and/or other intellectual property or other rights. By using the Website and/or the Games you obtain no rights in the Website Content, or any part thereof. You are not entitled to exploit or otherwise use any of the Website Content for any purpose other than the proper use of the Website and Games, and except for what is allowed by law.
17. Limitation of Liability
17.1. This Section is not intended – and will not be considered – to be excluding liability for anything which it would be unlawful for us to exclude. In particular (but without limitation) nothing in these Terms will operate so as to limit or exclude our liability for:
17.1.1. personal injury or death caused by our negligence or the negligence of our employees, agents or subcontractors;
17.1.2. fraud or fraudulent misrepresentation;
17.1.3. any breach by us of your statutory rights; or
17.1.4. any other liability which may not be excluded by applicable law.
17.2. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking the contract between us or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
17.3. If defective digital content which we have supplied to you damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
17.4. Subject always to Sections 17.1 to 17.3 above:
17.4.1. we accept no liability for any damages or losses which arise out of or in connection with your use of the Games or the Website;
17.4.2. the Games and the Website are provided on an “as is” basis we make no warranty or representation in relation to the satisfactory quality, fitness for purpose, completeness or accuracy of the Games and the Website; and
17.4.3. our maximum liability to you arising under these Terms will not exceed the value of the bets and/or wagers you placed via your Account in respect of the relevant bet/wager or Game that gave rise to the relevant liability.
18. Complaints and disputes
18.1. If you have a complaint, you should in the first instance contact the support team in writing at support@MrQ.com. We will acknowledge all complaints within 24 hours of receipt.
18.2. Complaints should be made as soon as possible after circumstances arise that cause you to have a complaint. Complaints will be dealt with under the Complaints Procedure.
In the first instance, we will endeavour to resolve the complaint to the satisfaction of both parties as soon as reasonably possible and in any event within eight weeks of receipt of your complaint. Should this not be possible we will contact you to explain why and provide a date by which you can expect a full response. If you are not satisfied with the resolution of your complaint/claim and/or your complaint is not resolved to your satisfaction within eight weeks of receiving the complaint, you may report your complaint to an independent adjudicator as set out below:
Independent Betting Adjudication Service
PO Box 62639
Telephone: 020 7347 5883
18.5. Alternatively, you may direct your complaint to the European Commission’s Online Dispute Resolution (ODR) Platform, which will then forward it on to the relevant ADR entity.
18.6. The nominated ADR entity will act as an impartial adjudicator on disputes that arise between us and you only when:
18.6.1. you have made every reasonable effort possible to resolve the dispute before speaking to them – in practice this means that you should go through our own internal customer complaint process (set out above in this Section) before referring the matter to ADR; and
18.6.2. a deadlock regarding the resolution exists.
19.1. Governing Law: These Terms, and all of their constituent parts, will be governed by, and interpreted in accordance with, the laws of England and Wales.
19.2. Language Translations: These Terms are drafted in the English language. If at any time they are presented to Customers in another language and there is a conflict or inconsistency between the English language text and any text in another language, the English language text will prevail.
19.3. Entire Agreement: These Terms (and all the documents referred to herein) constitute the entire agreement between us and there are no other terms applying. No part of these Terms will be considered as waived by any party unless a waiver is given in writing by that party.
19.4. Assignment/Transfer: You may not assign, transfer, charge, create a trust over or otherwise deal in all or any of your rights and/or obligations under these Terms (or purport to do so) without our previous written consent. We’re entitled to assign, transfer, charge, create a trust over or otherwise deal in our rights under these Terms as we see fit.
19.5. Removal of Unenforceable Terms: If any provision of these Terms is held to be illegal or unenforceable, that provision will be severed (i.e. removed) from these Terms and all other provisions will remain in force unaffected by such removal.
19.6. Variation: Nothing said or written by any employee or agent of MrQ or Lindar Media will constitute a variation of these Terms or an authorised representation of the nature or quality of any aspect of the products or services that we offer. Except in the case of fraud or fraudulent misrepresentation, we will have no liability to you for any such unauthorised representation.
19.7. Force Majeure: MrQ will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under these Terms to the extent that failure or delay is caused by events outside of our reasonable control.