Bonus Policy

We may offer bonuses and special offers from time to time (which are subject to this Bonus Policy, the Terms of Service, and any promotion-specific terms and conditions made available to you (“Promotion Terms”).In the event of a conflict between the terms set in the Bonus Policy, the Terms of Service and/or the Promotion Terms, the following order of priority shall apply: (i) Promotion Terms; (ii) Bonus Policy; (iii) Terms of Service.

This Bonus Policy comprises of the:

General Terms Which relate To All Bonuses, Promotions and Special Offers

  1. All bonuses offers are strictly limited to one: (i) per person; (ii) per household address; (iii) email address; (iv) telephone number, (v) identical payment account number (e.g. if you play with us or register with us in the United Kingdom debit card or for all other players debit card or credit card) or linked Skrill accounts; (vi) per IP address; (vii) computer (viii) mobile device (mobile or tablet); (ix) e-payment account; (x) application download and/or shared computer (by way of example only: public library, internet cafe or workplace).
  2. Bets placed on any roulette game will not count towards your wagering requirement for your casino bonus.
  3. You will only be able to participate in any special offers and/or bonuses offered by us if you have deposited at least £10 of real money into your player account.
  4. We may cancel, amend or modify any promotion, competition, bonus or special offer by publishing the amended or modified terms or notice of cancellation on the relevant internet page of the promotion, competition or special offer.
  5. Such amendment, modification or cancellation shall take effect following the expiry of a period of 14 days of such publication, or with immediate effect, where required for security reasons, to comply with applicable law or regulation, due to abuse or otherwise where the promotion, competition or special offer is not capable of being conducted as specified as a result of exceptional circumstances.
  6. Please note that we will not exercise this right to amend, modify or cancel any promotion, competition of special offer under this term for players who have already opted into the relevant promotion, competition or special offer, made a deposit in expectation of receipt of a bonus or otherwise commenced play in relation to the relevant promotion, competition or special offer where to do so would affect the ability of these players to:
    • receive or accrue the relevant bonus;
    • fulfil the remaining qualifying criteria for the relevant promotion, competition or special offer;
    • use, access or retain any bonuses already received or accrued,

    except where the relevant players(s) has engaged in fraudulent or unlawful behaviour or where the amendment, modification or cancellation of the promotion is required to enable us to comply with our legal and/or regulatory obligations.

  7. Notwithstanding anything else in this Bonus Policy or any additional terms or rules which govern the provision of any gambling promotion to players, players shall not be prevented from withdrawing:
    • their deposit balance,
    • winnings from wagers made with funds in that deposit balance; and
    • winnings from any bonus which are not subject to wagering requirements or restrictions (or for which wagering requirements or restrictions have been satisfied),

    except where we are required to prevent such withdrawal of funds in order to comply with legal and regulatory obligations (including anti-money laundering requirements).

Casino Bonus Terms

The bonuses offered by us for our casino products will be subject to the following rules:

    1. Welcome Bonus

      Welcome Bonus – 100% bonus on your first deposit up to £100 Unless otherwise stated. This bonus only applies for deposits of £20 or higher! All you need to do is just deposit the money in your PlayFrank account and you will receive this bonus!

      For example:

      Deposit £10 get £10, play with £20.
      Deposit £25 get £25, play with £50.

      The “Welcome bonus” terms & conditions:

      The “Welcome Bonus” is limited to one bonus per household.

      • when you open new account, you have the option of not receiving the PlayFrank welcome bonus, by clicking ‘later’ at the end of registration process. When you choose the option of receiving the PlayFrank welcome bonus, you are subject to the bonus policy.
      • You must not have previously deposited on this website.
      • You must not have received any other welcome bonus from the website.
      • We or members of our corporate group operate a number of casino websites (“Aspire Websites”) and you will not be eligible to receive a Welcome Bonus, if you have received a welcome bonus on any other of the Aspire Websites.
      • The Welcome Bonus may not be used in conjunction with any other bonus, promotion or offer.
      • The Welcome Bonus must fulfill the wagering requirements within 21 days of being credited to your player account, otherwise you shall forfeit the Welcome Bonus and any winnings generated by such bonus.
      • Wagering Requirement: The Welcome Bonus must be wagered a minimum of 35 times the sum of your Welcome Bonus granted before cashing out the Welcome Bonus and any winnings generated by the Welcome Bonus

        For example:

        Deposit £10 get £10, wager is £350 to cash out.
        Deposit £20 get £20, wager is £700 to cash out.
      • As a result of technical reasons and/or our obligations under applicable law and/or regulation, you may not receive a Welcome Bonus and you may need to personally request it. If you have not received your automatic Welcome Bonus after making the required real money deposit, please contact our support team. This can be done online while you are playing (click the “online support” button). Just remember to state your username.

       

    2. Free Spins
        • All free spins credited to your player account must be used within 1 day from when the free spins are credited to your player account. Unused free spins will be removed from the player account thereafter.
        • Winnings generated by the free spins are considered as a bonus and must be wagered before any winnings can be cashed out. The bonus generated by the free spins is calculated as the total value of the winnings received through the use of the free spins.
        • Winnings generated by the free spins must be wagered 50 times before any winnings relating to such are cashed out.
        • Unless otherwise stated in the Promotion Terms and/or in this Bonus Policy, any and all bonus(es) generated by the free spins shall be subject to the standard bonus policy detailed hereby.
        • Free spins winnings are granted only after you have finished playing all of your free spins which generated such winnings.
        • Winnings received through the use of a free spins shall not exceed £100. Any winnings generated by the free spins which exceeds the £100 maximum, shall be forfeited by you . Only the maximum winnings of £100 can be withdrawn by you subject to the terms specified in the Bonus Policy.
        • Players, who must deposit real money funds in order to receive free spins as part of a deposit offer, MUST wager their deposit amount before initiating a withdrawal. Players who withdraw their deposit without wagering the deposit amount will lose the free spins generated from the relevant deposit or if used, any winnings earned from the free spins.

       

    3. Restrictions Regarding Casino Bonuses

      Unless otherwise stated in this Bonus Policy, the Promotion Terms, competition or special offer, all bonuses and any winnings generated by such bonuses may only be cashed out after you have made at least one real money deposit and you have wagered at least 35 times the bonus received – for example you must wager £350 before cashing out if you have received a bonus of £10.

      Wagering on different casino games will contribute differently towards your wagering requirements.

      Only wagers made from your bonus balance, will contribute to the fulfillment of the wagering requirements.

      For all bonuses that require a deposit the wagers you place will not count towards the number of times you need to wager the received bonus until you have executed and we have received a deposit from you to your account.

      Deposits made to generate a bonus may be withdrawn before the wagering requirements have been fulfilled. However, if this occurs, the relevant bonus and its associated winnings will be removed from the player’s account. Players must contact support in order to withdraw their deposit which has generated the bonus.

      Winnings received through the use of a bonus where no deposit is required to generate such bonus shall not exceed £100. Any winnings which are made with such bonus which exceeds the £100 maximum, shall be forfeited by you. Only the maximum winnings of £100 can be withdrawn by you subject to the terms specified in the Bonus Policy.

      Winnings received through the use of the bonus, where no deposit is required to generate such bonus and as such must be wagered 50 times before any winnings relating to such are cashed out.

      The use of bonus funds purely to progress through the bonus stages is prohibited. This includes but is not limited to games such as The Wish Master, Cloud Quest, Tower Quest, Pearls of India – can result in the winnings being voided. For example (but not limited to), playing Netent’s “The Wish Master” with an active bonus, activating 3 “wishes” to then leave the game and come back and collect the feature payout once the Bonus is gone.

      When a bet abuses the betting system – regardless of which game it was placed on – it will not count towards a player’s wagering requirements. If the player placed single bets equal to or greater than £4 or £0.50 per line or 15 percent of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal. In addition, if a player deposited with Skrill and placed single bets equal to or greater than £2.50 of the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to withhold any amount in excess of the player’s original deposit from a player’s withdrawal.

    4. Additional Bonuses

      i) Daily Bonuses: All daily bonus winnings are capped at £200 maximum unless otherwise stated.

      (ii) Deposit Match Up Bonus: Unless stated otherwise, this bonus only applies the 1st deposit made by a player on a single day.

      (iii) Cash Back Bonus:

      • Cash back bonuses are a percentage of house winnings which are then paid to a player.
      • Cash back bonuses are only paid once a promotion has ended.
      • Cash back bonuses that require a deposit, are paid up to the total of deposits made, and cannot exceed £200.
      • Cash back bonuses that do not require a deposit, cannot exceed £200.

      (iv) Bonus Codes:If a bonus code is not correctly entered during the required deposit (iv) transaction, you will not be eligible for the bonus associated with that bonus code.

    5. Unless stated otherwise, all promotions run for 24hrs (7am -7am GMT).
    6. Game winnings from “free spin” or “bonus” features initiated with bonus funds but completed after the bonus has been wagered, lost or forfeited will be removed.
    7. No promotional or other type of bonus will be issued or allowed once money has been cashed out and is in the players pending account. This will remain until that cash out has been either processed or cancelled and the pending account has a zero balance. The aforementioned clause will also apply should there still be an available balance in the player’s players account.
    8. Other requirements may be set, according to the type of bonuses. All bonuses and any money won from that bonus will be erased from the players account after 21 days of inactivity. This only applies to players with a remaining bonus balance.
    9. Your Ability To Remove A Bonus From Your Bonus Balance
      • You may at any time remove a single bonus from your bonus balance. However you can’t remove the following from your bonus balance:
        • a bonus, if you have received such bonus at least thirty days prior to the date you wish to remove the bonus;
        • a Free Spin
        • a bonus that you have used to place a bet with
      • You may at any time choose to remove all of you bonuses from your bonus balance.
      • Please note: If you exchange your loyalty points to receive a bonus and you choose to remove such bonus from your bonus balance, such loyalty points will not be returned to you.

We are committed to “CARE” – Customers Are Really Everything. Customers Are Really Everything. We have implemented a professional customer support team ready to assist you 7 days a week from 8am to 1am CET. Please do not hesitate to contact us. Just click on Contact Us

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Last edited on 12-12-2019.