Unibet Casino Welcome Bonus Conditions

TABLE OF CONTENTS

  1. Definitions and Interpretation
  2. About Us
  3. Acceptance
  4. Use Of The Services
  5. Account Rules
  6. Payment Rules
  7. Security Rules
  8. Prizes
  9. Intellectual Property
  10. Change to Services
  11. Disclaimer
  12. User’s liability to Unibet
  13. Bonus Rules
  14. Chat Functionality Rules
  15. Betting Rules
  16. Lottery Betting
  17. Unibet Racing
  18. Casino – Games – Live Casino
  19. Poker Rules
  20. Bingo Rules
  21. Complaints

1 Definitions and Interpretation

1.1 An “Account Holder” is an individual who has opened a Unibet Account on the Website.

1.2 A “Card” refers to all types of cards with a function of “payment”, “charge”, “debit”, “credit”, “virtual” and/or similar.

1.3 “Client Application” shall mean the web browser application opened by the Account Holder in order to use the Services.

1.4 “Content” shall mean all information, data, images, photographs, videos, text and other content displayed on the Website and/or the Services (including within limitation the Third Party Content):

1.5 The “Contract” is the contractual relationship between Unibet and an Account Holder formed when an Account Holder opens a Unibet Account which shall be governed by the Unibet Rules.

1.6 A “Financial Institution” is a bank and/or other institution regulated by an applicable domestic financial services Act or similar.

1.7 “Force Majeure” refers to any occurrence or condition beyond Unibet’s reasonable control which leads to a delay or default in the performance of the affected party’s contractual obligation and shall, for the purposes of the Unibet Rules, include Acts of God, government restrictions (including the denial or cancellation of any necessary licence where such denial or cancellation is made through no fault of the affected party), wars, outbreak of hostilities, riots, civil disturbances, insurrections, acts of terrorism, fire, explosions, floods, theft, malicious damage, strikes, lockouts, power outages, internet outages and/or any other cause beyond the reasonable control of the party whose performance is affected.

1.8 The “Gaming and Betting Duty” refers to the special tax applicable on gaming and betting in the United Kingdom.

1.9 The “Governing Authorities” are the authorities of England.

1.10 The “Governing Law” is the law of England and Wales.

1.11 A “Payment Solution Provider” is an intermediary acting as a payment agent for various different payment methods.

1.12 The “Place of the Contract” is England.

1.13 A “Prize” is an amount, bonus and/or a reward that can be won by the Account Holder in connection with the Services.

1.14 The “Regulator” is the UK Gambling Commission, which is a regulatory authority established by the laws of England and Wales to govern all forms of gaming in the United Kingdom. For more information, please go to www.gamblingcommission.gov.uk.

1.15 A “Restricted Territory” includes Afghanistan, Australia, Denmark, Estonia, Ethiopia, France and other French territories, Hong Kong, Iran, Iraq, Italy, Jordan, Kuwait, North Korea, Pakistan, Philippines, Spain, Syria, Turkey, United States of America and other U.S. territories, or Yemen and any other restricted territory notified to a User from time to time including the restricted territories for the following Casino Games – Live Casino, Poker and Bingo. For further information see the relevant Rules for these Casino Games.

1.16 The “Services” are the gaming and betting offers provided by Unibet to the Account Holder through the Website.

1.17 “Third Party Content” means any content available on the website belonging to a third party including without limitation the names and images of any athletes, sports teams, event organisers, or players displayed on the Website

1.18 “Unibet” is Platinum Gaming Limited, a company duly registered on 22 February 2016 under the laws of Gibraltar, with Company Registration No. 114100, and having its registered office and business address at Suite 2B, 143 Main Street, Gibraltar, GX11 1AA Gibraltar. Email info@unibetsupport.com; website www.unibet.co.uk.

1.19 The “Unibet Rules” are these terms and conditions governing the use of the Website and Services (including the Bonus Rules, Chat Functionality Rules, Betting Rules, Supertoto Rules and SuperScore Rules, BetUp Rules, Live Casino Rules, Poker Rules and Bingo Game Rules) and shall apply to the exclusion of all any other terms and conditions (including any terms implied by trade, custom, practice or course of dealing).

1.20 A “Unibet Account” is an account held by an Account Holder.

1.21 A “User” is a visitor of the Website or Account Holder as applicable.

1.22 The “Website” is the internet gateway accessible through the internet address www.unibet.co.uk where all current and relevant information regarding Unibet’s operations is published, and through which the Services are provided to the Account Holders.

1.23 All references in the Unibet Rules to the singular shall include the plural and vice versa.

1.24 All references to “the” shall include “a/an” and vice versa.

1.25 The Unibet Rules as published in English. Translations into other languages are made as a service and in good faith. In the event of discrepancy between the English version and a translation, the English version shall prevail.

2 About Us

2.1 Unibet is a brand fully owned by the Kindred Group Plc, a company that operates within the gaming sector and offers online gambling products and services such as online casino, online poker, online bingo, sports betting, soft games and live betting.

2.2 Unibet has received the approval to provide the Services from the Regulator who issued and regulates the following licence: Combined Remote Operating Licence number 000-045322- R-324275-004.

2.3 Follow this link for more Information about the Licence.

3 Acceptance

3.1 By opening or logging into a Unibet Account, or otherwise using the Services (including without limitation participating in the games made available through the Services or accepting any Prize), each User confirms that:

3.2 Unibet may update, amend, edit and supplement the Unibet Rules at any time. Any amendment to the Unibet Rules shall be notified to Users via a communication on the Website or by email using the contact details provided by the User. If following notification of any amendment to the Unibet Rules, a User continues to use the Services, such continued use shall be taken as his/her acceptance to the amendment.

3.3 If a User does not wish to accept or cannot comply with the amended Unibet Rules, he/she must stop using the Services with immediate effect. To the extent that an Account Holder has placed a wager and/or is participating in a game, the outcome of which is undetermined at the point at which the amendment comes into effect, Unibet shall honour all obligations in respect of that wager or game in accordance with the Unibet Rules that applied at the time such wager was placed or game commenced].

3.4 There are certain geographical territories in which access to and/or use of the Services and/or Website is illegal. For a list see definition of Restricted Territories Although Unibet takes steps to ensure the Services are not made available in such territories, it is the ultimate responsibility of the User to ensure that it is not in breach of any applicable law when accessing or using the Services and/or the Website. If use of the Services is illegal in an User’s location or the User is otherwise restricted from use of the Services and/or the Website, he/she must stop using the Services and/or the Website with immediate effect.

3.5 If a User considers the type of products and/or services made available through the Service and/or Website to be offensive, objectionable or indecent, he/she must stop using the Services with immediate effect.

4. Use Of The Services

4.1 A User must not:

4.2 Use of the Services is subject to a User’s computer and/or device complying with Unibet’s minimum standard technical specifications and compatibility requirements. Users are advised to check this specification to ensure that their computer and/or device is compatible with the Services.

5. Account Rules

5.1 Creation of a Unibet Account

5.2 Management of the Unibet Account

(i) Unibet reserves the right at its own discretion, and at all times, to:

5.3 Responsible gaming – Account settings

(p) An Account Holder may, in the Unibet Account settings:

(q) An Account Holder who has set a limit as above in 3.3.1 a) may change or revoke the limit in the Unibet account settings. Increasing or revoking a limit takes effect seven days after Unibet has registered the change. Decreasing a limit takes effect immediately after Unibet has registered the change. Unibet shall not accept a wager from an Account Holder contrary to a limit or exclusion set by themselves as above.

(r) If Unibet believes that a player’s gambling will cause them financial or personal difficulties, Unibet reserves the right to suspend and/or close their Unibet Account Gambling can be addictive. If a User needs help to overcome any possible or actual addiction, they should follow this link to the Responsible Gaming page of the Website.

5.4 Suspension/Closure of a Unibet Account

(s) An Account Holder may close their Unibet Account by contacting Unibet’s Customer Service using the contact details provided in the “Get Help” section on the Website, either by phone, email or live chat.

(t) Account Holders who wish to recover funds held in a closed, locked or excluded account are advised to contact Customer Service.

(u) In certain circumstances Unibet may ask the Account Holder to provide further information to Unibet directly in order to complete the Checks. For this purpose, Unibet will be entitled, at its sole discretion, to require that you provide Unibet with a notarised ID or any equivalent certified ID according to the applicable law of your jurisdiction or otherwise, proof of address, utility bills, bank details, bank statements and bank references. Until such information has been supplied to our satisfaction Unibet may prevent any activity to be undertaken by the Account Holder in relation to the Account or Unibet may, where Unibet reasonably believes that deliberately incorrect information has been provided by the Account Holder, keep any amount deposited on the Account following the closure of the Account by Unibet.

(v) Unibet may at any time suspend and/or close a Unibet Account if it suspects that the Account Holder is in breach of the Unibet Rules, or for any other reason, by notifying the Account Holder using the contact details provided by the Account Holder.

(w) Except where Unibet closes a Unibet Account where it suspects the Account Holder to be in breach of the Unibet Rules, all funds in the Unibet Account will be remitted to the Account Holder [in accordance with the Unibet Rules] [and any obligations already entered into will be honoured by Unibet.

Where Unibet suspects the Account Holder to be in breach of the Unibet Rules, Unibet shall have no obligation to remit funds to the Account Holder and/or honour any obligations already entered into until such time as the breach or suspected breach has been resolved.

6. Payment Rules

6.1 Deposits to and withdrawals from a Unibet Account shall at all times be made through a Financial Institution or a Payment Solution Provider. Procedures, terms and conditions, availability, and duration for deposits/withdrawals may vary depending on time as well as the country and Financial Institution in question. Current advice is available when logged in on the Website under the headings “Deposit” or “Withdrawal”.

6.2 Unibet will not make a payment in excess of two thousand Euros (or its equivalent under the operational currency) to an Account Holder out of his/her Unibet Account before the Account Holder’s identity, age and place of residence and location have been sufficiently verified [at the time the payment is requested].

6.3 Unibet may appoint a Payment Solution Provider to act, receive deposits, hold and manage funds, and/or expedite withdrawals, on behalf of Unibet.

6.4 Unibet does not accept cash funds sent or delivered directly to Unibet or a Payment Solution Provider.

6.5 Subject to any restrictions set out in the Unibet Terms or applicable law, Unibet will credit to the Unibet Account all funds received by Unibet from or on behalf of the Account Holder, or owed by Unibet to the Account Holder.

Method of payment/withdrawal from/to Unibet Account

6.6 An Account Holder is only allowed to:

6.7 An Account Holder is responsible for providing Unibet with the correct details of his/her personal account for the purpose of withdrawals from his Unibet Account

6.8 An Account Holder must not allow third parties to use his Unibet Account to make deposits to or withdrawals from his Unibet Account.

6.9 It is the Account Holder’s sole responsibility to ensure that he/she complies with the Payment Rules.

6.10 Unibet shall not accept a wager from an Account Holder unless a Unibet Account has been established in the name of the Account Holder and there are adequate funds in the Unibet Account to cover the amount of the wager, or funds necessary to cover the amount of the wager are provided in an approved manner.

6.11 Unibet shall not deal with the credit balance of a Unibet Account except:

6.12 Withdrawals from a Unibet Account are made through payments addressed to the Account Holderor transferred to a bank account held in the name of the Account Holder, as advised by the Account Holder pursuant to article 6.6. .

6.13 Unless otherwise agreed with Unibet on a case by case basis, withdrawals from a Unibet Account shall be made to the bank account from where the funds originated.

6.14 When an Account Holder wishes to withdraw funds they have deposited into their Unibet Account but have not wagered in any game or sport betting offer, Unibet reserves the right to refuse to transfer the funds to another bank account than the one the funds originated if Unibet suspects fraud and/or money laundering.

6.15 Depending on the payment method chosen by the Account Holder, minimum and/or maximum deposit limits may apply. Such limits shall be advised to the Account Holder prior to electing the relevant payment method

6.16 Unibet reserves the right to charge the Account Holder for administrative costs resulting from withdrawals made by the Account Holder, as indicated on the Website.

6.17 Placing a bet through the Internet may be illegal in the territory in which an Account Holder is resident and/or domiciled or located. If a Card or personal account is registered in or to such a location, Unibet shall not be obliged to accept and/or may reverse or cancel the relevant bet.

6.18 The participation of an Account Holder in the Services in a jurisdiction where such participation is prohibited by law shall not affect any stakes or payment made to and accrued for the benefit of Unibet.

6.19 Unibet, the Regulator or any Governing Authority can monitor or request to review all transactions to prevent money laundering. All suspicious transactions detected by Unibet will be reported to the Governing Authorities.

7. Security Rules

7.1 Unibet upholds strict confidentiality regarding all relations with the Account Holder. However, if required by the Governing Authority, a judge or, when required to do so by applicable law, another public authority, and/or where Unibet considers that an Account Holder is violating the Unibet Rules, data relating to the Account Holder may be disclosed to a third party for investigation purposes.

7.2 The Account Holder is given a personal account number. The Account Holder chooses a password and a username. It is the Account Holder’s own responsibility not to share this information. If the Account Holder has reasons to believe that others have become aware of this information, the Account Holder should immediately contact Unibet’s Customer Support and a new password will be issued. Unibet is not required to maintain usernames or passwords. Unibet will not be responsible for and will not be held liable for any claim regarding that Unibet Account that arises as a result of the Account Holder misplacing, forgetting, losing, or sharing with a third party their username and/or password or is otherwise unable to enter the Website or any Service for any reason other than Unibet’s error.

7.3 All telephone communications between the Account Holders and Unibet are recorded for security and training purposes and/or compliance with accounting and finance regulations.

7.4 All electronic communications between the Account Holder and Unibet are kept on record for compliance with accounting and finance regulations.

7.5 Card deposits may, from time to time, be partially and/or fully declined subject to certain security systems managed in collaboration with a Payment Solution Provider and/or a Financial Institution. Some security measures may decline Cards that are legitimate in which case it will not be possible for payment to be taken until such time as the issue is resolved. It shall be the Account Holder’s responsibility to resolve any issues regarding the Card with the relevant Payment Solution Provider and/or Financial Institution. Please be aware that Unibet’s personnel do not control these systems, nor do they have any knowledge of the reasons for any deposits being declined.

7.6 Unibet may request documents to verify the identity of the Card user and/or authorisation to use a specific Card and/or other facts and information provided by the Account Holder before expediting deposits and/or withdrawals. This may cause slight delays.

7.7 An Account Holder’s identity will be determined on the basis of all or a combination of information, such as name, mailing address, email address, credit/debit card number, and any other type of identification that may possibly be required.

7.8 The Account Holder should take all appropriate measures to protect the data and/or software stored on their computer against all damage of any sort or intrusion.

7.9 Unibet shall not perform any unauthorised activity on the Account Holder’s computer system.

8. Prizes

8.1 All Prizes won through competitions, promotions and/or poker tournaments organised by Unibet will be sent within a reasonable period and not guaranteed delay of six weeks from the end of the competition, promotion or tournament. Unibet is not responsible for lost, late, illegible, incomplete, damaged, mutilated, misdirected or ‘postage due’ mail, requests, Prize claims or entries.

8.2 Except with respect to any Gaming and Betting Duty that may be payable, it is the sole responsibility of the Account Holder to pay, and proceed with all necessary diligence in relation to, any taxes and duties arising out or of in connection with any Prize, if and where applicable.

9. Intellectual Property

9.1 The design of the Website and the Services, all software contained within the Website and Services, and Content are protected by copyright, trade marks, patents and other intellectual property rights and laws belonging to Unibet and/or its licensors.

9.2 A User may only view, download and store on any compatible device, print out, use, quote from and cite the Content for its own personal, non-commercial use and on the condition that it give appropriate acknowledgment to Unibet where appropriate.

9.3 Unibet expressly reserves all intellectual property rights in and to Services and Content and User may not use the Services or any Content for any purpose other than those set out above.

9.4 In particular, a User may not under any circumstances:

10. Change to Services

The User understands that Unibet reserves the right to change or remove any of its Services at any time without liability to the Account Holder. Any amendment to the Services shall be notified to User via a communication on the Website or by email using the contact details provided by the User. Any change to the Services shall not relieve Unibet of its obligation to honour any outstanding bets or wagers at the time of such change.

11. Disclaimer

Warranty

11.1 Unibet shall provide the Services with reasonable skill and care in accordance with the Unibet Rules. However, Unibet cannot guarantee that the Services will:

User responsibility for compliance with law

11.2 The User must comply with applicable laws in the jurisdiction in which they are domiciled, resident and/or located. Unibet is not responsible for providing advice to Users regarding tax and/or other legal matters. Should a User wish to obtain advice regarding tax and legal matters, they are advised to contact appropriate advisers and/or authorities in the jurisdiction in which they are domiciled and/or resident or located.

No liability for reliance

11.3 Information made available through the Services is for general information purposes only and is not intended to meet a User’s particular requirements. Commentary, tips and other materials posted through the Services via Unibet or a third party are not intended to amount to advice, recommendation or endorsement on which reliance should be placed.

No liability for inaccuracies

11.4 The User acknowledges and agrees that despite Unibet’s best efforts, Unibet cannot guarantee that the Services and Website always be accurate and/or up-to date. Should the User detect or become aware of such an error or incompleteness, they shall:

No liability for deposits or withdrawals from or to third party accounts

11.5 Unibet does not acknowledge or accept any liability for damage and/or losses to an Account Holder User and/or a third party caused directly and/or indirectly due to the Account Holder:

No liability for behaviour of users

11.6 The User specifically acknowledges and agrees that Unibet is not liable to the fullest extent permitted by law for any defamatory, offensive or illegal conduct or behaviour of any other account holder or user of the Services or Website.

No liability for computer system and Internet failures

11.7 Where a User’s participation in the Services is interrupted by a failure of the third party third party telecommunications or any other data transmission system or the User’s computer system (including without limitation the Client Application), which in each case prevents the User from continuing to use the Services after he/she has have placed a wager or started a game, Unibet shall take reasonable steps to ensure that its approved computer system enables the User to resume, on resolution of the failure, the User’s participation in the Services. If Unibet’s system does not enable the Account Holder to do so, Unibet shall:

11.8 Where the User’s participation in the Services is interrupted by a failure on the part of Unibet’s computer system, Unibet shall:

Except as set out above, Unibet does not accept any liability whatsoever for delays, losses or damage suffered or incurred by an Account Holder and/or a third party caused directly and/or indirectly due to: a) any failure of Unibet’s central computer system or any part thereof except where such failure arises from Unibet’s failure to provide the Services with reasonable care and skill; b) any failure of the User’s device and/or computer system (including without limitation the Client Application); c) any failure arising in the Service which arises from incompatibility of the User’s device and/or computer system; d) any failure of any third party telecommunications or any other data transmission system; e) any failure of the Internet; and/or f) any third party virus attack or hacks or other malicious acts that can be traced to the Website [except where such failure arises from Unibet’s failure to provide the Services with reasonable care and skill].

No liability for third party websites and/or Third-Party Content

11.9 The Services may include Third Party Content and/or links to third party websites that are controlled and maintained by others.

11.10 To the fullest extent permitted by law, Unibet gives no warranties or representations in respect of, and accepts no responsibility for, any Third Party Content.

11.11 Any link to other websites is not an endorsement of such websites. The User acknowledges and agrees that Unibet is not responsible for the content or availability of any such websites. Unibet recommends Users review those website’s terms and conditions and privacy policies to ensure Users are happy to use them.

SMS Service disclaimer

11.12 The SMS notification service is purely for the benefit of the Account Holder. Unibet does not acknowledge or accept any liability should there be a mistake in the content of the notifications or should the Account Holder fail to receive the SMS notification(s).

Gaming disclaimer

11.13 Gaming material (whether electronically obtained or obtained by other means) is automatically invalid if counterfeited, mutilated, forged, altered or tampered with in any way, or if illegible, mechanically or electronically reproduced, obtained outside authorised legitimate channels, or if it contains printing, production, typographical, mechanical, electronic or any other errors.

11.14 The Account Holder acknowledges and accepts that any resemblance of names, circumstances or conditions used, depicted, described or suggested in the games operated on the Website with reality is entirely coincidental and unintended.

11.15 To the extent that an Account Holder downloads a game and such game caused damage to the Account Holder’s device, Unibet shall either offer to repair the device or compensate the Account Holder for such damage up to an amount equal to the value of the device as may be determined by Unibet if it can be demonstrated that the damage arose as a result of Unibet failing to exercise reasonable care and skill.

General exclusion of liability

11.16 Unibet does not acknowledge or accept any liability for damage and/or losses to an Account Holder and/or a third party caused directly and/or indirectly due to any:

11.17 Subject to paragraph 11.21, Unibet shall under no circumstances whatever be liable to the Account Holder, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss or damage arising under or in connection with an Account Holder’s use of the Services or Unibet’s failure to comply with the Unibet Terms that is not reasonably foreseeable to both Unibet and the Account Holder at the time of entering the Contract.

Limitation of liability

11.18 Subject to paragraphs 11.19 and 11.23,Unibet’s total liability to an Account Holder in respect of all losses arising under or in connection with any wager or bet placed by the Account Holder whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall (to the fullest extent permissible by law) in no circumstances exceed the amount of the relevant wager or bet placed by the Account Holder that gave rise to the claim.

11.19 Nothing in these terms shall limit or exclude Unibet’s liability for any liability for which it would be unlawful for Unibet to exclude or restrict liability including but not limited to: (a) death or personal injury caused by our negligence; (b) our fraud or fraudulent misrepresentation; and (c) any breach of the terms implied into contract by the following sections of the Consumer Rights Act 2015: section 34 (digital contents to be of satisfactory quality), section 35 (digital content to be fit for particular purpose), section 36 (digital content to be as described), section 37 (other pre-contract information included in contract) or section 41 (trader’s right to supply digital content).

12. User’s liability to Unibet

12.1 A User acknowledges that any use by a User of Content or the Services in a manner not expressly permitted by the Unibet Terms may mean that the User is infringing Unibet’s rights and/or the rights of Unibet’s third party licensors or put Unibet in breach of our obligations towards others and Unibet and its licensors reserve all rights and remedies against Users in respect of any such infringement.

12.2 A User hereby agrees to compensate Unibet in respect of any loss, cost, damage, expense or liability Unibet may suffer as a result of:

13. Bonus Rules

13.1 General

13.2 Sportsbook

13.3 Bonus Abuse

13.4 Refer a Friend

14. Chat Functionality Rules

14.1 Some games are provided to the Users with a free chat functionality in order to communicate with the dealer or with others players in collective table conversations. Rules are applied to ensure that a pleasant ambience is preserved on the network, that no fraudulent activity is facilitated, and that players feel part of the community. Users shall not use the chat functionality for collusion purposes. Private chats between the Users are prohibited.

14.2 In no event shall Unibet be liable towards any User using the chat functionality for any damage arising from other User’s conduct.

14.3 The chat functionality is moderated or monitored by the software provider and/or Unibet, either automatically or by human means. All the conversations are recorded and will be stored for a reasonable period. In case of infringement or suspected infringement of the chat functionality rules, the moderator will warn the Account Holder. If the Account Holder does not change their behaviour, they may be excluded from the chat room. An Account Holder can also be excluded with immediate effect without prior warning. In case of multiple exclusions from the chat room, the game provider can, at its own discretion, decide to exclude the Account Holder from the chat room indefinitely. Any suspicious chats will be reported to the Governing Authorities.

14.4 The Account Holder must respect the following rules of behaviour:

14.5 The chat functionality rules are applicable to the chat functionalities of all the games and Services provided to the Account Holder, as well as to any other tool where the Account Holder can interact with others users of the Website.

14.6 The chat functionality rules may be complemented by some terms and conditions attached to the games or Services, or be amended from time to time.

15. Betting Rules

15.1 Unibet Sports Book is an online betting service currently provided to Unibet by Kambi (Malta) Ltd. (“Kambi”), a company incorporated under the laws of Malta, registration number C49777, whose registered office is at Level 3, Quantum House, Abate Rigord Street, Ta ‘Xbiex, XBX1120, Malta. The Sports Book is provided by Kambi under a licence granted in Malta. Kambi also holds an Alderney Category 2 Associate Certificate.

15.2 Unibet is a member of the IBIA (International Betting Integrity Association) as well as the EGBA (European Gaming and Betting Association).

15.3 Unibet reserves the right to make changes to the betting limits, pay-out limits and offerings. Any change shall not relieve Unibet of its obligation to honour any outstanding obligations or wagers at the time of such change.

15.4 A bet can be declared void, and will be, in the event of required compliance with applicable law or Force Majeure.

15.5 “Natural language betting” is placing a bet by speaking it using player’s natural language. The recorded bet is then sent to third party providers who convert it into a text string and interpret the bet. Sound files of recorded bets are not stored. Once the recording is converted into the text string, it is saved by the third party and tied to the customer’s ID number.

15.6 For complete Betting rules, click here.

16. Lottery Betting

16.1 Lottery betting involves making a bet on the outcome of an official lottery draw. Lottery betting is not playing the lottery and there is no affiliation with any of the actual lottery operators. EU Lotto Ltd provides a bookmaking service enabling our customers to bet on the outcome of real word events – lottery draws.

16.2 EU Lotto Ltd is a company founded and incorporated in Gibraltar with registered company number 109514 and its registered office address is Office Suite A, Ocean Village Promenade. EU Lotto is licenced by the Government of Gibraltar to accept bets on lotteries (licence number RGL 066) and is licensed by the UK Gambling Commission to offer Remote General Betting Standard – Real Event activities under licence number 38991. EU Lotto is not a lottery operator. With EU Lotto, Players are placing Bets on the results of the drawings of official and/or state-run lotteries.

16.3 For complete Lottery Terms and Conditions, please click here.

17. Unibet Racing

17.1 Unibet Racing is an online horse and dog racing product provided by Kindred South Development Pty (“KSD”). Unibet Racing is provided by KSD under a license granted in the UK.

17.2 Unibet reserves the right to make changes to the betting limits, pay-out limits and offerings and add or remove promotions at Unibet’s discretion at an individual customer level. Any changes shall not relieve Unibet of its obligation to honour any outstanding obligations or wagers at the time of such change.

17.3 A bet can be declared void, and will be, in the event of required compliance with applicable law or Force Majeure.

17.4 For complete Unibet Racing rules, click here.

18. Casino – Games – Live Casino

18.1 Game providers – Casino, Games and Live Casino are provided by the following game providers (the “Game Providers”):

18.2 The Casino and Games products are provided to Unibet by the following game providers (as indicated in each game):

All bets placed on the Casino are placed respectively on the servers of NetEnt, Microgaming, Jadestone, GTS, Play’n Go, AG Software, or NYX in Malta; or Relax Gaming in Alderney; or IGT in Gibraltar, depending on the provider of the game in which the bet is placed.

18.3 The Live Casino is provided to Unibet by the following Game Providers:

18.4 All bets placed on the Live Casino are placed respectively on the servers of Evolution Gaming or NetEnt in Malta, depending on the provider of the game in which the bet is placed.

18.5 Unibet is authorised by the Game Providers to represent, promote and market the services of the Casino, Live Casino and Games.

18.6 Unibet receives, holds and pays funds in relation to an Account Holder for the purpose of transactions and settlements with the Casino, Live Casino and Games.

18.7 Unibet accepts and acknowledges liability for transactions conducted to, from and/or with the Casino, Live Casino and Games exclusively for funds received, held and/or paid to and/or from a Unibet Account in conjunction with arrangement with the Game Providers.

18.8 Casino and Games can be played for free or against payment. As a consequence, the Account Holder understands and acknowledges that no purchase is necessary or required to play Casino and Game products. To be able to play for money, an individual must register and become an Account Holder.

18.9 Unibet and the Game Providers’ employees, licensees, distributors, wholesalers, subsidiaries, a retailers and members of their respective immediate families are not eligible to participate in the Casino, Live Casino and Games.

18.10 Specific country exclusions: access to some Games may be restricted in the following countries: Albania, Antigua and Barbuda, Argentina, Bahamas, Belgium, Bulgaria, Burma, Canada, Cape Verde Islands, China, Cook Islands, Croatia, Cuba, Cyprus, Germany, Ghana, Gibraltar, Greece, Guinea, Guinea-Bissau, Iceland, India, Indonesia, Israel, Ivory Coast, Japan, Laos, Liberia, Libya, Lithuania, Luxembourg, Macau, Macedonia, Malaysia, Mauritania, Mexico, Monaco, Morocco, Nauru, Netherlands, Netherlands Antilles, Nigeria, Niue, Norway, Poland, Portugal, Russia, Senegal, Serbia, Sierra Leone, South Africa, South Korea, Somalia, Sudan, Switzerland, Taiwan, Thailand, Turkmenistan, Uzbekistan, and Zimbabwe.

18.11 For complete Live Casino Rules, click here.

19. Poker Rules

19.1 Unibet Poker is an online poker service utilising poker software from Relax Gaming Limited (“Relax Gaming”), whereby Account Holders can play poker against each other on the Relax Network. Relax Gaming is a company registered in Malta, registration number C48994, having its offices at 6, The Firs, George Borg Oliver Street, Sliema SLM 1801, Malta.

19.2 The Relax Network is arranged and operated by Relax Gaming under a Maltese licence number LGA/CL4/917/2013.

19.3 Unibet has licensed Relax Gaming to use its registered trademark “Unibet”.

19.4 Unibet is licensed by Relax Gaming to represent, promote and/or market the Unibet Poker services.

19.5 Unibet accepts and acknowledges liability for transactions conducted to, from and/or with the Unibet Poker, exclusively for funds received, held and/or paid to and/or from a Unibet Account in conjunction with arrangements with Relax Gaming.

19.6 Specific country exclusions: access to Unibet Poker may be restricted in the following countries: Burma, Cuba, India, Libya, Macau, South Korea, Sudan, Zimbabwe.

19.7 For complete Poker Rules, click here.

20. Bingo Rules

20.1 Introduction

20.2 Definitions

20.3 Eligibility

20.4 Description of the Bingo Game

In the case that there is more than one winning ticket, the Prize will be split equally amongst winners.

20.5 Bingo Vouchers rules

21. Complaints

21.1 If a User wishes to lodge a complaint in respect of the Services and/or the Unibet Terms, it should do so with Unibet’s Customer Support using the contact details on the “Get Help” page on the Website. The parties should do their utmost to reach an amicable settlement within a reasonable time. Unibet will use reasonable endeavours to reply promptly to all complaints and, in any event within not more than 8 weeks from the date that a User provides all information reasonably required to determine a complaint.

21.2 In the event that a complaint is not resolved to the customer’s satisfaction by Unibet, the complaint becomes a dispute, and a User may refer their dispute to the independent third party dispute resolution. Unibet is using an alternative dispute resolution eCogra.

21.3 The complaint must contain clear and unequivocal information about the User’s identity and shall give all the relevant details that gave rise to the complaint.

21.4 Users may also use the Online Dispute Resolution Platform but this will take Users to the (aforementioned) ADR and may prolong the process of resolving the dispute. 21.5 Any and all disputes arising out of or in connection with the Unibet Terms and use of the Services and/or Website shall be settled in accordance with the Governing Law and shall be subject to the non- exclusive jurisdiction of the English courts.

Fully Mobile Compatible Holds A License By UKGC