A Thorough Grosvenor Casino Review

Some Details Behind the Operator

The Grosvenor Casinos franchise is now owned by The Rank Group and operates 55 land-based casinos in the UK with around 6000 employees. It became the largest casino network in the UK in 2013 when it purchased 19 casinos from the Gala Coral Group. The following year, Grosvenor announced a partnership with Redtooth Poker, the world’s largest live pub poker tournament at the time. Always keen to be seen as the industry leader in poker, the land-based Grosvenor casinos host the major finals of the Redtooth Poker tournaments every year. In August 2017, the largest poker tournament ever held outside of Las Vegas was held in Grosvenor’s Coventry casino with over 6000 entries. This dedication to be the best has undoubtedly transitioned into their online casinos having scooped the IGA Casino Operator of the Year award in 2013. For more information about the Grosvenor online casino, check out the table below.

In order to provide you with the most user focused Grosvenor casino review, we have structured this page in a question and answer format so that the most commonly asked questions from our readers are highlighted and answered as directly as possible. We hope you find it helpful.

• What is the Grosvenor casino games selection like?

  With 300 casino games to choose from, what the Grosvenor casino games selection lacks in quantity, it makes for up in quality. It features many of the most popular titles in the games market today including Starburst, Da Vinci Diamonds and Gonzo’s Quest. On top of that, there are lots of progressive jackpot slots to play, which gives you ample opportunity to win a life changing sum. The infusion of slot games from various software providers means you will be treated to many gameplay types, complete with bonus features and free spins.

  The range of table games is by no means profound with around 20 games to pick from. All of the classic player favourites are here such as Classic Roulette, however the blackjack section has little to almost no variants in it, which is a trifle disappointing. The other table games fair better with games such as Ten Play Draw Poker, 3 Card Brag and Jacks or Better.

• Are there any good bonus offers or other promos?

  While the welcome bonus of £20 may appear on the face of it, quite low, it is very easy to get your hands on when sometimes compared to some of the higher bonus offer casinos. All you have to do to receive your bonus is sign up, make an initial deposit of £20 and an extra free £20 will be added to your account. Thanks very much! There is no Grosvenor bonus code required, just sign up to receive it. Check the below link to get your hands on this great offer.

  Grosvenor Casino Bonus Code	Not Applicable
  Bonus Type	Welcome bonus for new members
  BestCasino.co.uk Rating	4.5 out of 5
  BestCasino.co.uk Offer	Claim the Grosvenor Bonus Here!
  Bonus Terms & Conditions	Find the Bonus Terms Here!

  Full T&Cs apply. *First deposit only. min £20 deposit. 5x wagering. *T&Cs apply 18+

• Is the Grosvenor mobile casino any good?

  The mobile gaming scene has rapidly developed in the last few years, with online operators beginning to pay far more attention to the mobile casino experience. We believe it’s fair to say that the Grosvenor mobile casino update was a little overdue, but now that it’s here, we have to say we’ve been pretty pleased with it so far. The mobile app is available on both iOS and Android devices and features over 130 playable games. The web-app is also fully optimised for all tablet devices.

• How is the live gaming selection at the casino?

  The operator’s live gaming section is powering ahead of the competition, as the decision to partner with Evolution Gaming is really paying dividends. Taking advantage of their land-based casino knowledge and bases, Grosvenor streams may of its gaming from its own UK studios giving them a huge advantage over their competitors, allowing them to provide one of the most authentic live gaming atmospheres available on the web today. Featured games include the ever-popular Dream Catcher game, as well as Caribbean-Stud Poker and Texas-Holdem, on top of all your traditional casino games.

  

• What payment methods does the operator accept?

  Compared to a lot of the competing operators online, Grosvenor does not yet feature a comprehensive list of payment methods. In fairness, it does feature all of the main ones. In addition to accepting all major Mastercard, Visa and Maestro card payments, there is a selection of e-wallet methods including Neteller, Skill and PayPal. Many other operators additionally feature more niche payment types in order to cater to a wider selection of players. This is not necessarily criticism of Grosvenor, more just a means of highlighting that other payment types do exist at other casinos. All of the deposit/withdrawal limits are dependent on the chosen payment method.

• How do I know the casino is safe and secure?

  As is mandatory in the UK, Grosvenor has obtained a licence to operate an online casino from the UK Gambling Commission. Fortunately for British players, the UK has one of the most heavily regulated online casino environments in the world. In addition to this, the operator also holds a licence with the Alderney Gambling Control Commission. The casino also operates very responsibly, featuring various gambling charities on the website including Gambling Control, Keep It Fun, and GamCare. Grosvenor also employs industry giant, Verisign, to take care of the security aspects of its websites including the protection of all customer data.

• How do I download the Grosvenor casino software?

  It is a common misconception that operators offer a downloadable software for direct play on computers but this is not always the case. However, Grosvenor does feature its own ‘Poker Experience’ which is available for download on the poker sub-section of the website.

• What’s the customer support like at the casino?

  The operator’s customer support channels are primarily through phone, email or live chat on the website. The live chat service is very convenient for minor questions and queries. However, if you ever have an urgent issue we would highly recommend its phone service which has very experienced customer service professionals who can help you with any problem you might have. Response times with emails are, generally speaking, pretty good. When we tested them, the average response time was about two hours which is above average for the industry.

• What’s so special or unique about Grosvenor?

  Undoubtedly, one of the stand out features of Grosvenor over its competitors is how they reward customer loyalty. Its VIP system incorporates ‘Play Points’, which you can earn by playing the operator’s games online, on mobile and even in its land-based casinos. As you begin to accumulate more and more points, you can start to exchange them for a variety of prizes including luxury hotel breaks and flying breaks! Yes please!

  If Play Points aren’t enough to satisfy your taste for extras, Grosvenor has also introduced its very own Black Card, whose benefits include enhanced Play Point earning, personal account management and access to exclusive promotions and invite-only events. Other website promotions include double points live games and triple points on the newest slot games. If you like good promotions, we would recommend checking out Royal Panda as well.

  

• What are the best slots at Grosvenor Casino?

  The best thing an online casino operator can do for its users is to create an excellent game library. The easiest way to do this is to supply the best games from a broad range of software developers and Grosvenor Casino has hit the nail on the head with its extensive roster of slot games. Featuring award-winning titles from the industry’s best developers – large and small, this games selection is guaranteed to keep even the ficklest slots players happy. Choose from some of our favourite below.

  • Cleopatra
  • Gonzo’s Quest
  • Mega Moolah
  • Starburst