A Thorough Grosvenor Casino Review
A mainstay in the UK land-based casino market since 1970, Grosvenor Casinos has achieved sustained success since its foray into the online casino market in the early noughties. Of course, operating an online casino is a completely different proposition to managing the land-based ones. This Grosvenor online casino review will test the operator in all the aspects that our readers find important such as the games selection, bonus offers, payment methods and customer support.
Great aspects of Grosvenor:
- Fully Licenced Operator UK Gambling Commission
- Responsilble Gambling Gamcare & Gamblers Anonymous
- Speedy and Secure Transactions SSL Encryption
Full T&Cs apply. *First deposit only. min £20 deposit. 5x wagering. *T&Cs apply 18+
Some Details Behind the Operator
The Grosvenor Casinos franchise is now owned by The Rank Group and operates 55 land-based casinos in the UK with around 6000 employees. It became the largest casino network in the UK in 2013 when it purchased 19 casinos from the Gala Coral Group. The following year, Grosvenor announced a partnership with Redtooth Poker, the world’s largest live pub poker tournament at the time. Always keen to be seen as the industry leader in poker, the land-based Grosvenor casinos host the major finals of the Redtooth Poker tournaments every year. In August 2017, the largest poker tournament ever held outside of Las Vegas was held in Grosvenor’s Coventry casino with over 6000 entries. This dedication to be the best has undoubtedly transitioned into their online casinos having scooped the IGA Casino Operator of the Year award in 2013. For more information about the Grosvenor online casino, check out the table below.
| Contact | Operator Details | Games | Compatibility |
|---|---|---|---|
| Phone: 0800 083 1990 | Company: Grosvenor Casinos | Slots: 288 slots, 13 Jackpots | . PC / Notebook: Download, Instant |
| Email: support@grosvenorcasinos.com | Headquarters: Maidenhead, UK | Roulette: 6, Live Roulette | . iPhone iOS 8.0 or later |
| Live Chat Yes | Licensing: UK Gambling Commission | Blackjack: 5, Live Blackjack | . iPad iPads and iPod touch |
| Contact Form Available | Licence Number: 000-38750-R-319345 | Video Poker: 7, Ten Play Draw Poker | . Androidmin. 3.0 (Honeycomb) |
| Callback Service Not available | Technical Audits: VeriSign | Other Games: 19, 3 Card Brag, Jacks or Better | . Windows Phones: Web-app |
In order to provide you with the most user focused Grosvenor casino review, we have structured this page in a question and answer format so that the most commonly asked questions from our readers are highlighted and answered as directly as possible. We hope you find it helpful.
Frequently Asked Questions
Are there any good bonus offers or other promos?
While the welcome bonus of £20 may appear on the face of it, quite low, it is very easy to get your hands on when sometimes compared to some of the higher bonus offer casinos. All you have to do to receive your bonus is sign up, make an initial deposit of £20 and an extra free £20 will be added to your account. Thanks very much! There is no Grosvenor bonus code required, just sign up to receive it. Check the below link to get your hands on this great offer.
| Grosvenor Casino Bonus Code | Not Applicable |
|---|---|
| Bonus Type | Welcome bonus for new members |
| BestCasino.co.uk Rating | |
| BestCasino.co.uk Offer | Claim the Grosvenor Bonus Here! |
| Bonus Terms & Conditions | Find the Bonus Terms Here! |
Full T&Cs apply. *First deposit only. min £20 deposit. 5x wagering. *T&Cs apply 18+
Is the Grosvenor mobile casino any good?
The mobile gaming scene has rapidly developed in the last few years, with online operators beginning to pay far more attention to the mobile casino experience. We believe it's fair to say that the Grosvenor mobile casino update was a little overdue, but now that it's here, we have to say we've been pretty pleased with it so far. The mobile app is available on both iOS and Android devices and features over 130 playable games. The web-app is also fully optimised for all tablet devices.
How is the live gaming selection at the casino?
The operator's live gaming section is powering ahead of the competition, as the decision to partner with Evolution Gaming is really paying dividends. Taking advantage of their land-based casino knowledge and bases, Grosvenor streams may of its gaming from its own UK studios giving them a huge advantage over their competitors, allowing them to provide one of the most authentic live gaming atmospheres available on the web today. Featured games include the ever-popular Dream Catcher game, as well as Caribbean-Stud Poker and Texas-Holdem, on top of all your traditional casino games.
What payment methods does the operator accept?
Compared to a lot of the competing operators online, Grosvenor does not yet feature a comprehensive list of payment methods. In fairness, it does feature all of the main ones. In addition to accepting all major Mastercard, Visa and Maestro card payments, there is a selection of e-wallet methods including Neteller, Skill and PayPal. Many other operators additionally feature more niche payment types in order to cater to a wider selection of players. This is not necessarily criticism of Grosvenor, more just a means of highlighting that other payment types do exist at other casinos. All of the deposit/withdrawal limits are dependent on the chosen payment method.
How do I know the casino is safe and secure?
As is mandatory in the UK, Grosvenor has obtained a licence to operate an online casino from the UK Gambling Commission. Fortunately for British players, the UK has one of the most heavily regulated online casino environments in the world. In addition to this, the operator also holds a licence with the Alderney Gambling Control Commission. The casino also operates very responsibly, featuring various gambling charities on the website including Gambling Control, Keep It Fun, and GamCare. Grosvenor also employs industry giant, Verisign, to take care of the security aspects of its websites including the protection of all customer data.
How do I download the Grosvenor casino software?
It is a common misconception that operators offer a downloadable software for direct play on computers but this is not always the case. However, Grosvenor does feature its own 'Poker Experience' which is available for download on the poker sub-section of the website.
What's the customer support like at the casino?
The operator's customer support channels are primarily through phone, email or live chat on the website. The live chat service is very convenient for minor questions and queries. However, if you ever have an urgent issue we would highly recommend its phone service which has very experienced customer service professionals who can help you with any problem you might have. Response times with emails are, generally speaking, pretty good. When we tested them, the average response time was about two hours which is above average for the industry.
What's so special or unique about Grosvenor?
Undoubtedly, one of the stand out features of Grosvenor over its competitors is how they reward customer loyalty. Its VIP system incorporates 'Play Points', which you can earn by playing the operator's games online, on mobile and even in its land-based casinos. As you begin to accumulate more and more points, you can start to exchange them for a variety of prizes including luxury hotel breaks and flying breaks! Yes please! If Play Points aren't enough to satisfy your taste for extras, Grosvenor has also introduced its very own Black Card, whose benefits include enhanced Play Point earning, personal account management and access to exclusive promotions and invite-only events. Other website promotions include double points live games and triple points on the newest slot games. If you like good promotions, we would recommend checking out Royal Panda as well.
What are the best slots at Grosvenor Casino?
The best thing an online casino operator can do for its users is to create an excellent game library. The easiest way to do this is to supply the best games from a broad range of software developers and Grosvenor Casino has hit the nail on the head with its extensive roster of slot games. Featuring award-winning titles from the industry’s best developers – large and small, this games selection is guaranteed to keep even the ficklest slots players happy. Choose from some of our favourite below.
Grosvenor Online Casino Review: In a Nutshell
Anytime we are conducting a review, we always aim to provide an un-biased reflection of what our readers can expect when they play at the individual casinos. For this Grosvenor casino review, we have to say that, overall, we were very impressed with what we found. The website design is straight to the point and easy to follow, whilst still retaining the classiness we’ve come to expect from the Grosvenor land-based casinos. There is a fantastic slots selection and high-quality live games. Grosvenor offer fantastic prizes and incentives for its customers to keep playing at the casino. If you are interested in reading some of our other reviews, you should check out our list of the best online casinos in the UK.
| Game Selection | 300+ slot games, 20+ table games & more |
|---|---|
| Software Provider | Playtech, IGT, Novomatic, Microgaming, Big Time Gaming |
| Bonus | £20 welcome bonus Very achievable |
| Payment Methods | PayPal,Visa, Mastercard, Skrill, Neteller, paysafecard |
| Bonus Codes | Not Applicable Simply click the link |
| Licence and Audits | UK Gambling Commission, VeriSign |